Beware, they're very rude and pushy here. T-mobile sent me to this location to exchange a device. They even called and set up the appointment. The kid working here without any explanation, attempted to cancel my plan and sign me up for new line(s) of service! When I realized what he was doing, he became rude and pushy, loud about it. Demeaning. So to avoid an altercation, and I mean it, I left. Terrible customer service at its worst. Very unprofessional. read more

T-Mobile Authorized Retailer - Worst customer service Ever! - Mobile Phones Near Me - Deltona, Florida

I an 82-year-old black woman went into T-Mobile on Doyle and Providence in Deltona Florida there were two customers being served as I walked in ,no other people accept myself, two couples and two Representatives six people all together. When I walked in no representative said anything to me no greeting. I waited by myself there for 20 minutes while the representatives were helping the two couples. When the new manager saw a senior white male come in the door 20 minutes later, they greeted him with welcome to T-Mobile. Which they never greeted me a elderly black woman. When they manager at the time I didn't know he was the manager was finished with his customer, he proceeded past me and went to the white male customer and said can I help you. I said excuse me I'm next. Outright racism. To top that off he lied and said Oh I thought you two were together. I said of course you didn't think we were together I've been here 20 minutes before that gentleman. The white gentleman said she's next I just came in the door a few minutes ago. The manager proceeded to justify his actions lying over top of Lies. He went into the back , and I went to the door I said it's distasteful, when you treat me as though you're white, and Overlook me to go and serve a white person. He ran up in my face and told me to get out this is my place you have to do what I say. The white customer said she was here first it's her turn. This Indian from India is yelling and screaming in my face to get out this was his place threatening me. I left shaking and extremely upset I could hardly drive home. I called my daughter and told her of the incident. She called the store and talked to that racist hateful intimidating threatening store manager. He lied to my daughter saying he thought that the white man and I were together and he's was apologetic. At that point my daughter was sick of his lies. We were with T-Mobile at least 15 to 20 years. Putting up with bad reception and after 5G was installed we were not receiving phone calls drop calls underwater calls you name it it was bad Not only did we receive bad reception on my phone for 2 years and had to face racism blatant racism and that a young man runs up into my face threatening me and yelling for me to get out because he gave poor service and he didn't want to ruin his name he told my daughter. We are severing our relationship with T-Mobile and their races incompetent staff read more

Wonderful young people to work with. Though the store was full, and it was getting close to closing time they took their time with each customer. Leaving no one waiting any undue time. They were knowledgeable, and never tried to upsell phones to anyone. Yet were able to easily sell any phone you were interested in. We wanted to use ours and they switched ours over quickly while addressing problems we had had with other company's making sure we would not experience that. Clean store. Very nice products. I've never had such a great experience changing phone company's. I can even add my tablet anytime without any hiccups. Go T-Mobile! read more

Just tried to cancel and pay off my t-mobile account yet again. Failure! They were not able to take my payment because the system is down they are not able to close my account because they have to wait for the current billing cycle to be completed which is March 23 a month from today. I originally called January 7 to cancel my account and was transferred to retention department and they were not able to close out my account because they had to wait to the billing cycle ended in February now I'm in February I have to wait until the March billing cycle ends. Would've left zero stars if that was an option. read more

The customer service is very poor and they did not appear to care about us as the customer at all. The 11:00 appointment that was set up through online TMobile representatives did not communicate to the store. This apparently is a common problem. We waited half and hour and meanwhile they took two other people behind us first. When we expressed our unhappiness with taking other people in front of us, they said nothing. We finally just left. We had similar customer service at this store two other times. read more

Literally the worst T-Mobile store I have ever been in. They don't care about the customer at all. I love T-Mobile every other store I never had a problem with but with this one I have had. One of them was when I went to get a new phone they had a new girl help me upgrade. That day I didn't pay anything I thought everything was okay though come to find out they put me on an upgrade program I didn't want to be a part in because then I had to pay more. I talked to them on the phone with a T-Mobile representive listening in they were rude and put the blame on me. They gave an attitude I made sure to complain about them to the T-Mobile cooperate office. This is the closest T-Mobile by my house however I will gladly waste my gas to the second closest store (which is much further from my house) with a smile on my face knowing I will get much better customer service there than this place so I never have this terrible experience again. Just for another story once I had to go to that store because my replacement phone was there. I get a text saying it's there I go there and find out it didn't arrive I ask the store representive if he can call me and let me know if it arrives. He told me he would. I'm waiting around the area no phone call so I just assumed that it never arrived. I call the company and they tell me that it was already there so I had to go back with no call so I can get my phone! I tell the store representive (who is somebody else now) he tells me that nobody even said anything. How ridiculous is this! Thank God I just got my phone and didn't even want to set it up there because they just got me so upset. read more