After hours of frustration with support upon receiving my new IPhone 11, I visited this location for help. Important to note, I abhor going to a mobile phone store, hence my ordering from T-Mobile on line:( I could not get the new iPhone to work as the factory installed SIM card was useless. I spent (3) hours on the phone with support x 3 people who could not speak English (very bad)! Praise GOD... upon entering the store at 10:15 am, Brad HELPED me!!! Brad is very smart, professional, kind, and frankly a rock star in my mind and heart! I gave him my phone(s) and walked away. Brad did it...got my phone up and running with kindness and patience! I highly recommend this T-Mobile location! read more

Jose helped me today. He was really nice and tried to see if there was a flip phone available for my grandma. Unfortunately they didn't have one at this location. Jose was nice and changed out my screen protector for me. This would have been a 5 star visit if Jose could have called the other location down the road to verify if they had one available. I took a gamble driving down to another location down the road for them to possibly not have it. Overall it was a good visit but that extra mile would have given them a flawless review. read more

T-Mobile Authorized Retailer - Store front - Mobile Phones Near Me - Boise, Idaho

I wrote a review recently for another T-Mobile employee (whose name I will leave out out of respect) and that person turned out to not be the golden child I painted them to be. Do I think they're a good employee? Absolutely. In that review I talked about a guy at AT&T named, Todd. Now, that part of the review is basically why I've kept the review up. Todd is a poison and everyone needs to know that. The T-Mobile employee, I feel like they were great when they were working with us. Once we were done, so were they. I don't want that person to turn into a Todd because this T-mobile employee has potential to go very far as long as they stay humble and devoted to each and every customer.... The way this employee at this location is. Her name is Shelby. She helped us in a way the other person just seemed to ignore. We left AT&T because of the ENORMOUS costs and because every day we felt so bitter over how bad Todd screwed us. So meeting Shelby is TRULY the breath of fresh air we all need when dealing with cell phone companies. Remember back when phones first came on the scene? Nah? Well I'm old so I do remember lol. The phones and service were so cheap, hence why the public dumped house phones in massive numbers! As the popularity of phones grew, the customer service went out as fast as home phones did. Then you come across people like Shelby who truly want to help. My roommate first met her and was blown away by how unbelievably helpful she was. When we left AT&T we paid a huge amount to pay off our iPhones so that way t-mobile would pay that off. Our experience with the first t-mobile employee, they told us they processed the paperwork and we would have the rebate in 3-6 wks. They said "usually in 4wks but can take 6wks" Well, the roommate called to get an adjustment on the bill and found out the employee NEVER processed the paperwork. We almost lost our chance at the rebate. Enter...Shelby! Not only did she make the adjustment to the bill, she got us an even BETTER monthly payment! Knocked off $20 more. That's major after paying $270 a month at AT&T! Our t-mobile is cut in half and way more than expected. She also processed, ACTUALLY PROCESSED the rebate paperwork and within a week we had the rebate. The previous employee honestly, should be ashamed of themselves. We were out almost $1500 because that person was too eager to get on to the next person. I'll eventually remove that first review for the other location because all the attention deserves to go to Shelby. She's sweet, beautiful, so friendly, and unbelievably efficient. SHE is what you call a phenomenal employee and everyone would be so lucky to have Shelby as their representative if they are with T-mobile. Monthly phone bills can be super stressful especially of at AT&T and when they are $270 for 2 phones! My mom has 5 lines with another carrier and pays $150! Shows you how bad Todd screwed us over. Also shows again how grateful we are to have come across Shelby. T-Mobile folk, if you see this, she is one employee you absolutely cannot lose as long as she loves working for you. She is an employee that deserves to be recognized for her unbelievable service to her customers and how incredibly friendly she is. She doesn't just treat you as "another customer" she doesn't rush you through, she takes her time, she smiles, she gets shit done. Thank you, Shelby. You have no idea how much you've truly helped us out. We will forever be grateful and as long as you're with t-mobile, you will be our "go to" Thanks again a million times! I could go on and on but I KNOW Yelp will cut me off and everyone needs to at least see this far how wonderful Shelby is. Glad I met her, my roommate is beyond glad as well. Ok I'm done! I'm already scared I've gone over the limit haha! Thanks for reading Yelperdudes y Yelperdudettes! Cheers! read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Boise, Idaho

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Thank you Shelbie! We spent hours trying to make a change to our account, and we're told the change had been completed. Went into the store to verify only to find the change was pending. Shelbie called in on our behalf and finally was able to get the task completed. Thank you for going above and beyond and helping us out! read more

Do not shop at this store unless you want to be lied to, have your signature forged and cheated. The so called manager Brad is the rudest most condescending person I have ever spoke to. He will make up a story to hide their bad business practices. Worst experience ever and I have been with Tmobile for over 17 years. Pick any store except this one.........The 2nd part of this terrible experience is dealing with the fraud dept at T-MOBILE headquarters. Having to tell my terrible experience more than once and waiting for communication from Fraud. Worst experience ever. read more

I am not here to comment about the coverage. I am here to state that they have the best customer service. They have always treated my wife and me with the utmost respect and resolved each problem or issue we have had. read more

T Mobile coverage and speed is so much better than Verizon, at least in the Boise/ Eagle/ Meridian area. We switched our service to TMobile at this location and the employees were so helpful and knowledgeable. Plus we will be paying about 1/3 for BETTER service with T-Mobile than we were paying Verizon. read more

I had to get a new phone on rebate mailed to the store not my adress. Instead of putting the package somewhere until I could pick it up, they sent it back. This happened a couple times. They also neglected to mention not to use cleaning apps which was why I needed a new phone. They try to charge for more data when what you get is already questionable. Didn't bother to let their customers know when they didn't accept checks/moneyorders anymore. If you make a payment that's not the full balance, your service will still be suspended. I don't support them or any similar company anymore. read more