I have had really good customer service the past few times I had to go here, but today Vlad went…read moreabove and beyond to help me out. He did everything in an efficient and timely manner,while being very hospitable. Thank you so much!

I am doing my best to provide more positive reviews, but this location, which I have frequented…read morenumerous times over the past few years, seems to be going to downhill with respect to customer service and honesty. In early September I took my daughter in and added a new iPhone to my account for her. It was her first Apple product ever and I took a long time working with her and getting it set up for usage. Unfortunately, 9 days later the phone was completely destroyed due to an unfortunate accident. Thankfully I have full insurance coverage on all of my Verizon iPhones and iWatches, but have never had to use it before now and wasn't certain as to how to handle this situation. Our sales representative had provide us with his name (which I prefer not to mention herein) and cell phone number. I called him for help and he directed me to the site for me to file a claim. Before I started the claim, he told me that if the entire phone needed replaced we would have to pay $99.00 replacement fee, if only the screen needed replaced it would be free, and then I specifically asked him if she would be getting a new iPhone or a refurbished one. His response was very reassuring when he stated that since the iPhone was a 14 and new, they would definitely send us a brand new iPhone. After battling Asurion to get the claim approved, which they first denied (a mistake later admitted to by an Asurion representative) and making sure I followed all of their directions, my daughter received a refurbished iPhone 14, not a new one. Any emails I sent to the sales representative attempting to discuss this fact now began to go unanswered or responded to in any way. While everyone in the store is friendly, appear very helpful, promised complete transparency, and make all kind of promises to make you feel comfortable about your new purchase, they are providing customers with incorrect information. If they are not certain about a question presented to them, they should refer you to someone who can provide you with an honest and accurate answer. Also, when they attempt to sell you the Asurion insurance on your device, all of the facts should be presented up front and with complete accuracy because it's not cheap and neither are the devices. After speaking with an actual Apple Senior Advisor, he explained the actual comparison as to how Asurion provides you with replacement phones in detail and how Apple Care provides you with a replacement. Please do your homework prior to purchasing any insurance becuase the difference is considerably different with respect to replacement device quality. My bottom line: I can no longer recommend this particular store after my experience with incorrect information. Also, I highly recommend that you compare Asurion device replacement methods compared to your own device manufacturers insurance replacement methods. I can't speak for anyone besides Apple, but the differences are much different and you may find that your actual manufacturer will be providing you with a much higher quality replacement device that Asurion.

Jacqueline was so helpful when we came into purchase a new mobile phone. She helped us get all the…read moreold apps up and running as wall as demonstrated all the important buttons to operate.the device. She also pointed to the various rewards and plans that would be more affordable for our budget. There were also areas of cloud usage that helped us to use them more wisely. One of the best experiences in purchasing a new phone.

I love Verizon but this was not my favorite experience. I needed an ear bud adapter for my iPhone,…read moreand the cheap ones I bought off Amazon didn't work. So I stopped at this new location in Durbin Park. When I got there at 5:40 pm I was greeted and asked to take a seat until someone could help me. There were two salesmen, both helping customers. As I sat there, I noticed the place was clean, no music, a coffee station tucked away, my chair was mediocre for waiting comfort and an additional customer had walked in then out after waiting about two minutes. I waited until 6:15 pm to be helped and found out they didn't carry the adapter piece I was trying to purchase. The salesman was apologetic but had someone asked me "what brings you in today" from the very beginning, then I wouldn't have waited for 35 minutes.

Verizon St. John's Town Center goofed my Apple Watch setup when I bought it (after taking 3+…read morehours). Durbin Creek spent three hours trying to fix it. I was ready to pull my hair out. Then I went to Verizon in Nocatee Town Center. Was in and out in minutes. The best part is they aren't a corporate store...meaning they get nothing for helping! They took the time and fixed my phone in minutes. DO NOT go anywhere else. These guys are wonderful!!!!

Excellent customer service provided by Zach at the local Nocatee branch Verizon Wireless store…read more His knowledge and experience made the transition from old to new iPhone simple and painless. He also reviewed our plan with Verizon and offered alternatives & discussed promotions. Our prior interactions with former employee, Simone was equally helpful. Happy to have this vendor here in Nocatee.

I've been a Verizon Wireless customer for years now. Love their service, and I'm glad that they…read moredecided to open up this store and get out of that rotting Ponce Mall. This store is easy to get to (right off SR16), there's plenty of parking, and the store itself is huge. They have all the cell phones and tablets spread out along the outer wall, with a few stands set up in the middle. It's easy to find what you're looking for, and gives you the opportunity to pick up and play with all the new phones to see what you like. In the few times I've been in this store, I've never had to wait to be helped.There are usually 6 or so employees working who will assist you in picking out a new phone, upgrading, or signing up for service. There's also a service desk where you can pay bills or take care of other issues. Employees are friendly and helpful. Great place to stop in and pick up a phone or sign up for service. The AT&T store down the road is a perfect example of terrible customer service (horrible waits inside the store, bad customer service, HORRIBLE cell service), but this store is a prime example of how cell phone companies should be doing their business. Stop in and check 'em out.

Fixed Mt Samsung s10 ( reinstall back glass and new battery) at a very reasonable price!read more

1 STAR - Extremely Disappointing Experience…read more I had a very frustrating and unprofessional experience with Tech Hospital in St. Augustine. I brought in my iPad for a screen repair and was given multiple different timelines. Initially, I was told the repair would be completed within about an hour. Then I was told the part would arrive between 12-1 PM. After that, I was told the repair would not be completed until Monday. What made the experience even worse was the lack of transparency. I was not informed beforehand that the part was out of stock or that the payment would be nonrefundable. I was not provided with a written estimate or a clear refund policy before authorizing the order. I needed my iPad for school assignments, so these repeated delays put me in a difficult position. I also attempted to contact the business for updates and eventually had trouble getting anyone to answer the phone. I spoke with multiple employees, including Olivia and Anthony, but the overall experience left me feeling like my time, money, and concerns were not being taken seriously. Customers deserve honest communication, clear expectations, and transparency about charges and refund policies BEFORE money is taken. I would not recommend this experience to anyone, and I hope management takes customer service and communication more seriously.

My daughter and I went in to transfer her number to another phone we already had. Hannah was…read moreawesome. She made it a quick and easy process. This is the second time I've been to this particular location as it's so close to home. The previous time I stopped in the service was just as great. We didn't need new devices but they do have a fantastic selection of so many different models. It was nice to look through the display of phones. The next time I'm looking to upgrade my device I will for sure be back. Thanks for making it a pleasant experience!

All they will help you with is new sales. If you need support with your internet or anything else,…read moreforget it, they tell you to call CS. We tried the fiber optic, price was awesome, too many dropouts and buffering so went back to xfinity...

T-Mobile Rt 16 Murabella Shopping Center Is exceptional in every way. I have been there several…read moretimes and the wait is always minimal and the people are extremely helpful and knowledgeable. Margie the Manager is as good as it gets with a spectacular friendly welcoming personality and she really takes the time to help. Margie is one of those rare combinations of being highly patient and willing to go above & beyond whatever it takes to resolve issues and make you feel welcomed. She made very helpful useful suggestions. I absolutely highly recommend T-Mobile and especially the T-Mobile in Saint Augustine at Murabella.

My husband and I's experience here was really great!! Workers Donte and Jason stayed open late for…read moreus when we showed up last minute and were super generous and helpful. This is a well run business with great employees:)

I've used them many times for quick upgrades or repairs for their convenience. I can do much of it…read moremyself but they save me the trouble. I just hired them to professionally wire my home network and cameras for stability. They did a great job. I've been happy with their work.

Highly recommend. Can't say enough good things. Very knowledgeable with fast, friendly service and…read moregreat rates. When having a serious problem with my iMac 27, they picked it up from my house, fixed the problem quickly and brought it back all for a very reasonable price.