Andy and Jennifer are AMAZING !!! They were about and beyond to help us. We ran to a couple of…read moreproblems but they reassured us and helped us through it. The store closed at 9pm and my family and I left the store past 10pm, not once we heard a complain from them, both were very engaging and always with a smile, I can't say enough about our tonight experience at Verizon at Mount Prospect (on Rand & Mt Prospect RD) . If you need to switch phone companies (like I did) please do your self a favor and come visit Andy and Jenn

Jose helped us this evening. Went above and beyond with helping resolve a past issue that we were…read morepreviously led to believe was taken care of. He was patient and found ways to help with our monthly plan. We will be going back for his help with our next upgrade.

Great customer service from start to finish. I brought in a cracked-back iPhone, and Phone Mart…read morehandled the repair quickly and professionally. They even helped me transfer data to a newer phone they had for sale. It's nice to find a place that does both phone repair and trade-ins under one roof.

Went there to get my phone fix . And after done i just realized my phone battery is gone bad …read more Before i go there my battery was ok

Hi, Our youngest son, Kyle and I are very disappointed with…read morethe lack of replies to his inquiry and job application for a seasonal position. We went in person after speaking with both Christian and Christine about this position, which was a few weeks ago on a Friday. We met both of them. Christine told Kyle that she would love or we would love to have him and she would contact him that following Monday after he submitted the application for key holder per her request even though the position he was applying for was seasonal. Despite a few phone calls after she did not contact him that Monday, nor return our phone calls. He was supposed to start tomorrow, Thursday, July 16th during the day for six hours to help out with the Pokemon event. This is very poor customer service especially to Kyle who this was his first job application and semi interview experience and he was so excited and was led on. No reply to email and stopped answering their phone.

Eduardo accepted my trade in for ps5 and said I had yellowing on my system. There was no type of…read moreyellowing on my system. cleaned the system before even trading in. Terrible service will not return to this location took 80$ off for no reason.

Beware. The manager pushes unethical practices. We were told we were getting two free Apple watches…read moreonly to find out that night that we were wrapped into a three-year contract with all these additional costs associated. When I went back to ask the associate manager, who was there the next day to support me with getting this fixed, she told me she would not help me fix his problem and I needed to come back two days later when he was on the clock. Additionally, we found out later that he also changed our plan from what we discussed in order to finagle the "free watches" which ultimately is costing us more money. I felt so uncomfortable going back that I had to go to two other stores to try and get this rectified. Never again and I'll be reporting him Illinois Attorney General's office for unethical businesses practices.

This was the worst experience coming to the store I had the terrible time after they made me a lot…read moreof promises Hector not very responsible young man very disappointed and broken promises 3 months of terrible service incredibly frustrating disappointing and I'm paying for it the whole time I would not recommend this store or AT&T air internet it is not in all areas acceptable no reception and they know this they have charts to tell them where this works and where it doesn't work and they sold it to me anyway

Getting the run around from multiple AT&T customer service specialists thanks to Richard at the…read morestore **cking up the actual trade in of existing devices for two new phones that we were eligible for upgrades on and to receive promotional credits towards the two new phones. This should have been a simple process and Richard completely **cked it up. I online ordered two new phones with the trade in credits queued up for the old phones. WE simply needed to go into the store and pick up the phones. Richard cancelled the online order that had the trade ins queued up already, and then processed the phones again as purchases and conveniently forgot to notate the trade ins previously queued. I cannot "simply drop off" the phones at any AT&T store as Richard stated when a follow up call was made to him after I saw that he didn't set up the purchase of the phones correctly on the receipt with any associated trade ins. During the follow up call he had the audacity to blame it on my daughter not knowing what color phone she was getting during the pickup of the online order that led to the cancellation of the order. Soooo...I've spent an extra three hours dealing with customer service overseas and having to provide IMEI numbers and all kinds of random bullshit just to get an email that will show the PROMOTIONAL CREDITS that SHOULD HAVE BEEN APPLIED IN THE STORE by RICHARD (who by the way, has nothing but "lovely" things to say about his regional manager). I still have not received the email with the trade ins and the associated promotional credits for this transactions that Richard completely botched. Caveat EMPTOR. These guys are weasels.

I have had a very frustrating experience at your Mt. Prospect, Illinois location. I went to the…read morestore to purchase a new replacement phone. Admir Burdalic informed me that our plan was out of date, and not even offered anymore. He said by adding a phone line we would reduce our bill from $364.98 to $244.93. I kept saying I have no use for another line, Admir insisted this was a substantial saving regardless of if I used the phone line or not. Admir said the extremely basic 5G phone itself was free except for $2 a month. Plus, the two bill cycle charges of $35 the cost of adding the line. Admir informed me that in the future I would be able to transfer the extra line to an existing phone and phone number from a different carrier. Admir said that I would receive an email to obtain proof of employment at Jersey Mike's to get the additional discounts. I told Admir that my daughter had been informed by AT&T that she would receive a discount for working at State Farm if she sent proof of employment via email, I informed Admir that the State Farm discount was never added. Admir did not have an answer to why the State Farm discount had not been reflected correctly on our bill. When I arrived home, I sent the proof of my employment via email numerous times, every attempt to input my pay stub was rejected by the AT&T Discount app. After three more bills, the discount from Jersey Mike's or State Farm was still not reflected correctly on the bill. My husband and I went into the Mt. Prospect AT&T store to try to resolve this bill issue around July 20th. Justin Casey, the area manager said he would personally fix this issue for us. We showed Mr. Casey the piece of paper that Admir Burdalic wrote, stating that the new bill would be $244.98 and no longer $364.93. We had the 5G phone that was still in the box and unused with us, we told Mr. Casey if we were not receiving the promised discounts, we would simply like to remove the fifth line. Mr. Casey assured us that he would personally fix the problem, and that the bill would certainly be corrected in the next billing cycle. As of September, our bill was $314.53, not the promised $244.93. On September 10th at 5:41pm I called 611, and during the 1hour and 39 minutes call, I spoke to three different customer service representatives. Each time the customer service representative transferred me, I needed to explain the entire story of what transpired. The final customer service representative informed me that the fifth phone was not free. From what she could see on her end was that the store employees stacked discounts and promo codes to make the bill less than $364.98 The customer service representative informed me that AT&T needed to take the discounts off the bill. The customer service representative issued a credit for the fifth line, although that was the right thing for AT&T to do, it does not come close to resolving our other issues with not getting our discount for me working at Jersey Mike's or my daughter working at State Farm. I find this to be unethical and simply bad business practice. I feel that I was deceived first by Admir Burdalic. Secondly, Justin Casey, the area manager, should have been honest with us about what appears to me to be a deceitful sales tactic. This is AT&T, a major cell phone service provider, and I am very disappointed about being misinformed by not one, but two of your employees. I am exasperated with having to continually explain my dilemma to AT&T and not getting results. I am sure that AT&T has a number of notes regarding my numerous contacts with your company. I have been advised that my next step should be to file a complaint to the better business bureau.

I went and 4 people at desk and no one in store. They wanted $10 for bad SIM card with the store…read moremanager saying "I can't override the $10 in my system" and they then sent me to 4 other stores (?)I went to Cumberland Lawrence store and that manager helped right away. I said to that store on Lawrence "you must be a corporate store "- they said "no they were third party" - third party same as this store on Lee street. So as a businessman I have to give this Lee street store a one star since the workers were not bad people but the customer service to a business customer with a nonsense story about they can't override the system turned out to be totally ludicrous. (Go to Lawrence and Cumberland)

Terrible service!! It should not take over 30 minutes to pay a bill. Also, our 5 year old daughter…read morehad to use the bathroom and they said there's no bathroom. Go to a different location!!

I had a bad port on my phone; he did an excellent job fixing it. They stay open a lot of hours too!read more

this place is a joke. They buy phones at wholesale and they give you a really shitty price. What a…read morejoke stay away from this place we warned.