On 10/2 I flew to Florida from New York just for a quick weekend trip . I visited this T-Mobile because I needed to carry my number from sprint to T-Mobile . Back in NY I was told in order to port my number to sprint I would have to transfer my number to a prepaid line because T-Mobile wouldn't be able to do it . MIND YOU 2 different T-Mobile stores in Ny told me this . I come all the way to this Apopka store just for them to tell me I didn't need to go through the process of transferring my number to a prepaid service. The lovely employees called up sprint and T-Mobile and easily ported my phone number over . After 3 hours of going back and forth because I had already transferred my number to Cricket and trying to get my number back from them . && sprint having me on hold most of the time . My number was transferred. WITH OUT GOING THROUGH a prepaid service AND I ordered my new iPhone && I'm free of sprint ! ! . I just want to THANK OCTAVIUS M , you let me know it's a whole lotta cap going on up here at NY T-Mobile. THANKS TO TYRELL H , && SUSHI V . , y'all really held it down and helped me a lot . The mannerisms and hospitality of the 3 employees in this store were superb . read more

T-Mobile sucks and they are dishonest I changed from Verizon (biggest mistake of my life) to T-Mobile and they told me to trade in my new iPhone 11 then it had 265gb pro max and told me that my phone from Verizon would not only completely cover my crap phone T-Mobile gave me and even like cover my bill they said would be under $100 a month for like 6 months then 2 months later my bill is 165.00 a month MORE THAN VERIZON WAS which is why I switched in the first place and they don't know anything about what was promised me because of course they can't keep employees and the one that helped me isn't with T-Mobile anymore and I am having to make payments on the crap phone T-Mobile gave me and they didn't give me any credit towards my bill or phone as I was told and customer service just said "oh I don't know what to tell you all I can see is that you started service with us in October 2020 and you picked a iPhone 11 and your making payments on it" BEWARE BUNCH OF SCAM ARTISTS I am going back to Verizon and they just get to keep my $1000 phone I "traded" them when I started service because when I spoke to a lawyer they said it would cost more to take them to court. read more