Required a new modem…read more Quick and painless. Wanted the latest XB10 modem, they had none But did leave with an upgrade

I've been tied with Comcast Xfinity for wireless services at home for 5 years! It had been hard to…read morethink of switching..as you know...switching had always been sort of painful for me. But then..I finally had it and decided to switch to another service provider which would reduce my costs by more than half! So...I ended up managing to gather my courage to switch! I stopped by the store...since Comcast..AHEM made it hard to talk to them (I wanted to cancel my services with them...and they made me make an online appointment for someone from their call center to call back 3 days after...horrible service!). So, I ended up stopping by this shop in person instead. The pleasant thing about this shop was that it looked modern and the staff was nice and actually pleasant to interact with in person. They asked me for a cancellation reason, which I let them know..and it wasn't anything they could do to change my mind. I had been a customer for 5 years and they never called me (and I felt like they had always sneaked in higher prices without letting me know)..but then now I kept getting repeated automated calls a few times a day, presumably to try to make my change my mind!). Glad to be out of overpriced contract from Comcast Xfinity! I wished I had switched to other providers sooner...and hadn't missed Comcast Xfinity at all since I made the switch!! I am saving at least $50/month now!!

Walked in, uptown... I'm used to the Apple Store. I looked around and no one had a tablet to check…read moreme in. Instead Kimberly and another employee approached me. Both greeted me, Kimberly helped, the gentleman that didn't introduce himself went back to waiting to help other customers. I was setting up a new business line, I'm an existing (Apple-centric) T-Mobile customer, with a shared account (I'm the secondary.) First, I knew what to bring. That's mattered a lot. Business account? Bring in your EIN, incorporation articles, and business license. Payment method(s), ID, and a checklist of what any phone bought would need. I'm a motorcycle safety instructor. I need a fast and contemporary phone. Since Apple is premium and I'm launching a new business, I settled on Windows (and Linux,) and an Android. I teach riding on the street, in canyons and in the mountains. Places where phones can get banged up. I need an extremely strong device, and fast, inexpensive, replacement in the worst case. Kimberly set me up with the plan, not too much, not gasping for data the last 10 days she suggested the exact plan I was looking at. The phone, I got to hold the device, no battery, no interaction, an Xcover 7 pro. It arrived, as I was told it would, Wednesday. I went in Sunday afternoon. The setup process for the account was quick and easy, I knew what I needed, Kimberly knew her products, and deals going on. Phone selection and purchase were quick and easy. The only thing that took a while was getting my phone delivered. I do have a couple major complaints about T-Mobile, but that's corporate. They don't affect my review of the store at all. First. I called, they couldn't find my phone number. No, not retail. I called back, to the dedicated business line, and got the same number not found, and rolled to the exact same residential customer service rep. Two times. They are a phone company that can't get their phone lines properly routed. That's not a red flag, it's a Red Sea. It was days. And that leads to the second major complaint: I had to call customer service, before I had my device. Received their documents, signed them. Received confirmation, received an invite to activate my new phone. No receipt, no information about shipping. No shipped notification, no tracking information. Nothing. I called Wednesday afternoon. Got bounced for hours, just trying to find out if it was shipped. I found out it was shipped when it was delivered, as I was on hold AGAIN for about fifteen minutes, trying to get me transferred to business. The retail customer service was getting redirected to retail customer service, when they tried connecting via internal extensions. Do better corporate T-Mobile, keep doing great, local store!

Christina is a ROCK STAR!!!! She helped me go from an iPhone 14 to a iPhone 17 today smoothly and…read morebrilliantly. She answered my hundreds of questions, explained everything about our plan, and showed me some things I didn't know. Even though it took a while, she maintained her lovely smile and patience. She made the transaction painless and not too expensive. Kudos to Christina!!!