I went to the SUFFERN t-mobile to switch my carrier. I was helped by Ray the store manager and a young man who was training. Ray was extremely knowledgeable and very helpful. He made the dreaded visit there very enjoyable. He is also a very good manager in the way he helps his employees and his customer service is amazing. It did take awhile to switch over and the only thing I would recommend is they have seats for elder people who come in. read more

Erik was absolutely amazing at the Airmont store. He made sure that he followed through and kept us abreast of all information he was fully transparent. He should be commended for his exceptional customer service. I will always ask for him when I visit this Tmobile store and if he is not available I will wait until he is. He is a very wonderful young man. read more

We went in to add a mobile hot spot to our plan and all I'm going to say is thank god Monse was there. She was amazing and knew everything. Not only was she taking care of us, but she was also training what seemed like every other employee in the store (3 others) and taking care of their customers all at the same time as us. To be honest it seemed like she was the only one in the store who knew how to do anything and she handled it all professionally and calmly. She was doing 100 things at once and definitely deserves some recognition because if she was not there, that store would have been complete chaos. When we left we both just looked at each other and said thank God Monse was there that day!! Thank you read more

Pulled up to the front door and saw five people inside. I contemplated going inside as I put my mask on, I didn't want to stand at the six foot rule but immediately there comes Eric, the store manager to assist me-but first he offered me a chair which, as you know, are NOT anywhere. I don't know how he sensed my discomfort. You'll have to ask him! read more

f I can give this store a no star, I would do it. Staff don't know what they're doing. I was offered to take advantage of the freedom promo (they pay off my bill from another carrier if i switch to t mobile). Long story short, I get a call a week later telling me they gave wrong Information. WASTED MY TIME, GAS and I was STRESSED TO THE HIGHEST LEVEL. Now I just want my money back, I'm retuning the new iPhone 8 Plus i purchased. I'm going back to my old carrier. Shame on your employees. read more

First off I wanna say THANK YOU!!! Thank you for providing exceptional service from beginning to end to all that works in T-MOBILE at this location! When I say they did exceptional the fact that I came from a provider SPRINT, who I've been with 10 years and they have never cared one bit about customers! These people did! To the staff thank you again!!! A special recognition to Reggie and Derrick you guys cared so much about all of our concerns and specially the budget that we wanted to aim with! Thank you!!! read more