Eleven is a designer clothes shop…read more They have recently bought the rights to sell Stone Island, this means they are the only shop in Sunderland with Stone Island Apparel. They also sell Hugo Boss, Ralph Lauren and Fred Perry. The store is very spacious and has 2 floors. The building is very big and old with hard wood flooring, there are a lot of old cult pictures and merchandise decorated around the store.

Eleven is a premium clothing retailer which specializes in selling high end clothing. Many of the…read moredesigner labels Eleven sell are well known for their quality including Hugo Boss, Ralph Lauren and Stone Island. Although the items Eleven sell are undeniable quality the same can not be said for the lethargic customer service, their depleted stock levels and their online presence. On numerous occasions I have browsed their website, viewed an item I would like to purchase (with the website clearly stating the availability of the item including different sizes), only to find upon arrival to the physical store that they have sold out of the item, even though the website states the item is in stock. For example I wished to purchase a Paul Smith jumper, the website said the jumper was available in small, medium, large and extra large, however when I entered the tangible store Eleven only had medium in stock. I do question whether the relevant clothing is actually available in Eleven or just a marketing ploy to attract customers to buy other related items. Another issue I had was with the websites misrepresentation of their opening times. The website states the opening times as 9 - 5:30 Monday to Saturday. However based on past experience the shop does not open until 9:30, what poor service. In conclusion to this review I would recommend not using their online presence as an indicator on their stock levels/opening times, rather to phone the shop directly to make enquiries. For any potential customers interested in the world of designer labels purchase from reputable stores such as House of Fraser. Thank you for anyone who has taken the time to read this review.

I placed an order, and they sent the wrong item. Now they refuse to send my actual order until I…read moreresearch the best way to return their product, drive around town to get quotes, pay to ship the order back to them from overseas, and then wait for them to hopefully reimburse my added expense and someday send me the right order. They have not responded to my requests for shipping details to return their order, and I can't get my actual order until they get their mistakenly delivered property back. So now I'm forced to figure out and pay for their expensive overseas shipping with no idea when they will ship my actual order and how they will pay me back for my added expense just because they made a mistake.

I placed an order for an item that was sold out elsewhere, at the best price I've seen. I was at…read morefirst skeptical, but they send out the order immediately and they responded very quickly to my email inquiry. Thank you very much!

I would say more for the maturer lady. Bought my mam a nice hat from there but nothing caught my…read moreeye, maybe the costume jewellry was ok and they do sell nightwear and now David Emmanuelle has a line of clothing in there

I really like dorothy perkins because they have lovely fashion items at high street prices. their…read moresales are super and but its best to hold off buying until the sale nears the end becuase they reduce things even more - like from 50% to 75% the last week of the sale. the petite department is also fabulous because you can get the fashionable pieces in shorter lenghth which is waht i really need. sometimes you get really ugly petite clothing but dorothy perkins is fab!

I love this store, the jeans are good for the price. I can get myself a pair of jeans for £12.50…read moreand they fit perfectly and that is a rare thing. The quality is good and so are the prices and that is all that I ask for in fashion. They also do a petite range.

If you are going into the shop take note that the supreme they are selling is all fake so do not by…read morefrom this clothing shop