Leaf clothing is centrally located in Newcastle, it's a small family owned clothing shop. They…read morecater for both Men and Women and have a range of fantastic clothing brands which the owners Brian and Josie personally source each season. They are friendly, helpful and the clothes are very reasonably priced for the quality and style.

Customer service is horrendous and not trustworthy. Be prepared to follow up several time to get a…read moresimple task accomplished.

In short...terrible! BS false claims and negligence. payment…read morefor fast delivery is never expedited and customer service is lacking. amazed how they stay in business. one word : Despicable

Eleven is a designer clothes shop…read more They have recently bought the rights to sell Stone Island, this means they are the only shop in Sunderland with Stone Island Apparel. They also sell Hugo Boss, Ralph Lauren and Fred Perry. The store is very spacious and has 2 floors. The building is very big and old with hard wood flooring, there are a lot of old cult pictures and merchandise decorated around the store.

Eleven is a premium clothing retailer which specializes in selling high end clothing. Many of the…read moredesigner labels Eleven sell are well known for their quality including Hugo Boss, Ralph Lauren and Stone Island. Although the items Eleven sell are undeniable quality the same can not be said for the lethargic customer service, their depleted stock levels and their online presence. On numerous occasions I have browsed their website, viewed an item I would like to purchase (with the website clearly stating the availability of the item including different sizes), only to find upon arrival to the physical store that they have sold out of the item, even though the website states the item is in stock. For example I wished to purchase a Paul Smith jumper, the website said the jumper was available in small, medium, large and extra large, however when I entered the tangible store Eleven only had medium in stock. I do question whether the relevant clothing is actually available in Eleven or just a marketing ploy to attract customers to buy other related items. Another issue I had was with the websites misrepresentation of their opening times. The website states the opening times as 9 - 5:30 Monday to Saturday. However based on past experience the shop does not open until 9:30, what poor service. In conclusion to this review I would recommend not using their online presence as an indicator on their stock levels/opening times, rather to phone the shop directly to make enquiries. For any potential customers interested in the world of designer labels purchase from reputable stores such as House of Fraser. Thank you for anyone who has taken the time to read this review.

Slaters is located near central station, above the lounge bar. If you are looking for a suit I…read morewould recommend trying here. There is a massive range covering all styles and budgets. The staff are very helpful and offer a personal shopper experience, helping you choose the right clothes for you. The staff know what they are doing as well and can help you choose shirts and ties that would go with the suit. The shop also sells some shoes and casual wear but it is the suit section that stands out.

Accommodation is in a modern, self contained two storey block with ample parking. Our room was…read morereasonably spaceous, well equiped, and had a good en-suite. Decoration and cleanliness were more than acceptable. Despite our close proximity to a busy road, sound-proofing was very good and we were not disturbed by traffic noise. The main reception is in the inn and access to the accomodation block required the use of your room key-card on the front door. Breakfast is self service in the inn and and although it is described as continental, it includes fresh fruit yoghurt and cereals in addition to the continental norm of fruit juice, tea/coffee and croissants etc. The Innkeepers Lodge website offers standard room pricing which is competitive and includes a continental breakfast .it also offers three nights for the price of two at weekends which makes them a bit of a bargain compaired to similar travel Inn/lodge establishments. This is the first Innkeeper Lodge I have used so I cannot comment on them generally but if they all approach the standard of the Falcon's Nest I would gladly give an overall recommendation. As it is I can only speak for this establishment which I highly recommend.

Fenwick is a large department store, located in Newcastle city centre, it's spread over five floors…read moreand is one of the anchor stores at Eldon Square Shopping Centre. Fenwick as a brand has 8 locations across the country and was founded here in Newcastle Upon Tyne. This location is their flagship. The store has entrances on street level (Northumberland Street) as well as entrances from the mall. The store is open until 7 pm on most days, although opening hours can vary, this means they're generally open an hour later than John Lewis, which is the mall's other main department store. The store is fairly attractive, with modern and older parts and the selection again is reasonable. The renovation is starting to show which is ongoing to celebrate the store's 140th anniversary. The Food Hall area reminded me a little of a smaller version of Harrods, pricey for sure but they had a variety of items appearing to be high-quality, including some meats which looked of a fantastic quality. I much prefer the technology section at John Lewis nearby, however - although Fenwick for sure wins on the Food Hall side of things. 4*

Thank you again to two great sales ladies Lindsey and Helen in the electrical department…read moredownstairs. I bought a magimix food processor, it wasn't a straight forward sale as I had to take it abroad. Lindsey and Helen really bent over backwards to help me find the right size, the colour I wanted, to wrap it well to take it on a plane ..... They couldn't have been nicer. A real pleasure in doing business with sales staff like that and they definitely make you want to shop at the store again.

Paid for next day delivery and when I contacted customer service they told me that this doesn't…read moreinclude weekends - which they hadn't stated on ordering. I ordered on the Saturday and it didn't arrive until the Wednesday anyway so had plenty of time to ensure next day but they were unsuccessful. Asked for a refund for delivery and customer service stopped responding. Very unprofessional.

CONSUMER ALERT!! CONSUMER ALERT!!!…read more Unfortunately, Jules B has an ongoing and long term pattern of highly disconcerting and deceptive business practices. Sadly, (and per multiple online consumer reviews), numerous customers have been victim to Jules B's unprofessional, unacceptable, and unlawful merchant actions inclusive of their failure to issue rightful refunds and/or ensure delivery and receipt of purchased merchandise. Moreover, it appears that Jules B continues to demonstrate non-compliance with nationally and E Commerce designated policies and protocols specific to seller actions and consumer rights as well as a lack of "accountability" for shipment related issues and non-receipt of goods. Further, shipment and delivery related issues are the seller / sender's onus (not receiver's) whether in a customs setting, other shipment environment, or postal facility. Therefore, consumers are at risk for a problematic transaction with Jules B due to their disconcerting business practices, non-compliance with nationally designated and E Commerce seller policies, lack of merchant accountability, honesty, and integrity, and violation of consumer rights. Victims of Jules B unscrupulous actions and/or refusal to issue a rightful refund or take ownership for an undelivered shipment can initiate a refund request via their credit card company. USA based customers can also submit a consumer rights violation complaint to the Federal Trade Commission (FTC). (REFER TO ATTACHED PHOTO FOR JULES B RESPONSE TO MY COMMENTS) (4-26-23) Response to Jules B comments: Jules B disingenuous reply depicts their company's ongoing failure to take merchant responsibility for customer related issues inclusive of inquiring about significantly delayed delivery of a package allegedly going through a customs process. Furthermore, I was informed by a customs representative that it is the seller / sender's onus (not receiver) to initiate an inquiry into a problematic or delayed customs clearance. Additionally, the customs agent indicated that the package may have incomplete or missing merchant paperwork, a non-legible shipping label that was damaged in transit, and/or was lost in their system. Unfortunately, following my request to investigate this matter, Jules B refused to do so nor ensure the delivery of my order. Hence, Jules B's comment that there's nothing they can do while the package is in customs depicts their ongoing manipulative pattern of avoiding seller responsibility, unethical and unacceptable business practices, unsatisfactory customer service, and violation of consumer rights! Thus, I have escalated this matter to my credit card company and requested a full refund due to Jules B egregious actions and my continuing non-receipt of purchased merchandise. Date of experience: April 22, 2023

John Lewis at Eldon Square in Newcastle city centre is a large and modern store and certainly…read morestands out within the mall, which can be said of many John Lewis locations. The store is over four floors and features good facilities that you would expect from any John Lewis department store including a Cafe, toilets, as well as a selection of men's and womenswear, as well as a selection for home furnishing and technology. The staff seem friendly enough when you're able to find someone. 4* - A good store, do be warned it does close very early though, as of October 2022, it closes at 6 pm between Monday and Saturday, and even earlier on Sundays, which is strange for such a large store.

This John Lewis is HUGE, and stocks just about everything you can think of. This is one of its…read moremajor plus points. I find the shopping centre in Newcastle way too big and sometimes just want to grab and go. The layout of John Lewis certainly allows this, and the store displays are always tip top. What is my absolute favourite thing to do here is go round the make up counters, which makes me feel like a princess because everything is so shiny and lovely and nice. Once again, huge props to the staff here, they have always been lovely to me and more than willing to have a natter if they aren't busy.

This New Look store is just right! It gets the balance right between the departments and it is easy…read moreto navigate, despite being massive. The first time I went to Eldon Square, I thought that this was the anchor tenant because of how sheer the size was from outside. I was proven wrong however by the huge branches of John Lewis, Fenwick and Marks & Sparks later in the centre. The mens department is large and they have the best selection out of any New Look store I've visited. Most city centre stores are messy, claustrophobic and dark but this new shop is bright, fabulous and modern. It is on 3 floors and there is easy access between them with a staircase, escalators and even a lift providing access to the upper floors. (Unlike the old store) The accessories bit is great as well and I always end up making some last minute purchases when I'm queuing! Not a great layout. I read an article that shops put the essentials at the back/on a high floor so that you go through the whole shop. Well it certainly works alright!