If I could put negative stars, I would. Absolutely terrible customer service. I ordered and put a deposit down on a Big Tex 22ft trailer. Confirmed multiple times it was a 22ft, was there and in stock. Said they would hold it for a week and then I'd have to pay $5 a day in storage charges. After making an extensive drive to pick it up on time on time, it wasn't the correct length of trailer. First thing they did was roll out a spare tire from the back, and told me I needed to mount it to the trailer after I was told they would do that. Then they couldn't locate the trailer, we had to walk the yard to find it. The trailer they said was ours was still sitting on top of another trailer, covered in snow and wasn't even ready. We measured it and it was the wrong length. They blamed it on Big Tex not shipping them the correct trailer to match the paperwork. Who doesn't check their own inventory? Asked to speak with the owner as I was willing to make a deal on another trailer, even a more expensive tilt trailer as I was in a bind and needed a trailer right away, but all I got was he is was out of town and all the other trailers are already sold, even after I knew the manager just spoke with him on the phone. They offered a $100 off the 2ft shorter trailer for the inconvenience. I expressed that I couldn't accept a 2ft shorter, trailer, needed the trailer to pick up a load in the morning and that wouldn't work. They offered no other means of rectifying the situation. No help locating another trailer or anything. Just, "sorry, people make mistakes." Then the manager put her fists on the counter, said she needed to walk away because she was so angry and compared me to her children. After that I walked out and bought a trailer from M&G. I suggest you go there, they had perfect customer service. read more