Tom Buzzard Company and the testimonials just lived up to our expectation…read more Just a great roofing experience from start to finish - very professional and courteous. The plans proposed and work scope was very detailed and price was reasonable and clearly outlined items summed up. His crew, led by Pablo, were courteous and skillful professionals who worked on the new roofing relentlessly and seamlessly. We really love our new roof! Also the crew did a great job cleaning up. We will definitely will recommend it to folks who need roofing service and will use you again in the future. Thank you for your trustworthiness and it was the reason why we selected you to begin with. Thank you!!! Rob and Kimberly D.

One of the most hassle free experiences I have ever had. Tom's team was very punctual and…read moreefficient. Installed new roof and cleaned up perfectly. Would highly recommend!

Excellent response time, efficient and professional at every turn. The service was quick and…read moreeverything looks great. Definitely my gutter-go-to from here on out.

Amazing work in under an hour on a 3-story townhome. Gutters clear & running smoothly for the first…read moretime in years. Quote for service came in higher than others but everything was included, no lowball then upsell games. Highly recommend

I have used Dave's business a few times over the years for roof repairs I have had at my house. He…read moreis always very professional and prompt in his service. I will continue to include Dave's service for any roof repairs I may have. Thanks Again Dave for your recent help this weekend.

It was Dave to the rescue again when during a heavy rainstorm water came leaking thru the ceiling…read moreof our lower level bathroom. The next day Dave arrived to find the seal around vent caps were in need of serious repair. One didn't even have a cap on it! The pictures tell the story. In no time flat the repair was done and with a three year guarantee. The lesson here is to get your roof inspected regularly so things like this can be found well before it gets to the point of creating a leak in the house.

Let's face it nobody wants to have to pay for a new roof, but if you own a home long enough you'll…read morehave to and that's what happened to us. A couple estimates later we decided to go with Roofwerks and were totally pleased with our experience and their workmanship. We especially liked that Jason gave us three different options. Communication was excellent. The work was done quickly once weather cooperated. And no money was exchanged until well after work was successfully completed. Discount for paying cash was also appreciated. Definitely recommend!

I called Roofwerks several months ago for two things:…read more [#1] I had a specific leak in my roof that turned out to be coming in through a broken spot under an attic window. [#2] I wanted to get a quote for re-painting my metal roof with a sealant. I paid that invoice, and called again several weeks ago for two more things: [#3] We had a leak in a corner under our roofline where two gutterlines meet. The insurance appraiser suspected it was due to a gap under the roofline that rain was blowing through during hard wind. I was hoping they would install some sort of flashing or protection over that gap, which would probably require gutter removal to reach. [#2 again] Since I hadn't received an estimate after the first job, I followed up about that. The people who came out (5/25/2022) did not fix the gap under the gutter corner, though I don't know why: it has since been fixed by another provider. Instead, they applied a single stripe of sealant down a roof line where there was no evidence of leakage. They also said they would provide an estimate for tightening screws and re-painting the roof for maintenance. This already felt like redundant work, since that's what they had supposedly done the first time, so I really didn't expect the expensive invoice that followed: $840+tax. I responded asking for clarification of the charges. (They quoted $168 per hour, and two men were there for 1.5 hours. That puts the paint used at $336.) I didn't hear back, so I follow up two days later, to which I received a reply that she was working on it. Two more weeks later, I followed up again, and was promised a prompt response. On Tuesday June 21, I got an email that the invoice had been dropped to $625+tax... still a flat price with no breakdown of hours and materials. Again, I asked for clarification of the costs, but at this point also decided to write this complaint. I ALSO PAID THE INVOICE. (I clarify this because I'm not doing this to justify stiffing them. I can afford $678, but I can't afford to spend any more time or patience waiting for an explanation or follow-through. My time is better spent making a BBB complaint and sharing my experience here.) So, to summarize: - They charged for duplicate work, since they were supposed to have provided an estimate after coming to address the first leak but never did. - They painted a single stripe down the seam of those roof lines and then tried to charge $336 (later $121) for the paint. - There was no evidence of leakage there. The actual leak was later repaired by another provider in the original spot that I pointed out but that they didn't repair. - It took two of their people 1.5 hours to look around the roof of a 1020sqft house (again, for what, I don't know, since they had already been out to estimate this before) and paint a white stripe that didn't need to be painted. - They still haven't provided an estimate that I think I've paid for twice now.

Highly recommended! From the start, Fernando gave the most thorough estimate and caught things that…read moreother companies didn't -- and saved us money as a result. The work was prompt, professional, and excellent quality. We refer everyone to Prime now.

Had some issues with roof leaks. Requested an estimate and got a response very fast. But the…read moretechnician completely went off the radar after the visit, no diagnosis, no estimate, nothing. Ended up having to find another company to fix the issue.

Excellent exterior paint and repair with conscientious, hardworking, detail-oriented crewread more

House painting is more than cosmetic, primer and paint protects siding in particular from damage…read more I have older siding, some of which was replaced due to water damage, I wanted to protect what was remaining. The Gonzalez contract stated scraping of old paint is included, but the team refused to scrape paint off my siding saying they don't do that. I brought it up with the foreman multiple times. Well, most of the exterior of my house is siding, so I would never have signed the contract if that was stated at the outset. See the attached photo for how they just spray paint over peeling paint. I called the owner and left a message but there was no return call. I won't get into other issues, but for this reason alone, I am giving 1 star.

Outstanding in All Respects! They check ALL the boxes: Professional, Competent, Responsive,…read moreThorough, Attentive, and Punctual! And, as a bonus, they are genuinely nice folks to work with. They correctly identified that my roof had been damaged by hail roughly 11 months ago, and the USAA adjuster readily agreed. Replacing the roof was accomplished in a manner I did not think possible in any line of business: they CONSISTENTLY did what they said they would do, when they said they would do it, and in a manner that exceeded what I expected. After seeing how they work, how they stay in touch, how they show up, and how they are committed to doing things well and fairly, I can 100% recommend them. In fact, I wish I could award more stars because they deserved them. I particularly want to thank Drane, Ryan, and Bertin for their exceptional commitment to excellence and teamwork. Well done!!!

I reached out to this company for help with an issue at my home and was genuinely impressed with…read morehow they handled everything. They were extremely responsive, showed up quickly, and were easy to communicate with throughout the process. The crew was professional, personable, and made me feel comfortable from the start. In my experience that's not always something you get with contractors. What really stood out was their willingness to go above and beyond to help resolve the situation. It's clear they care about their customers and take pride in their work. If you're looking for a reliable roofing and gutter company that you can trust to show up, communicate well, and do right by you, I'd absolutely recommend them. I'd work with them again without hesitation.

I requested a roof inspection as my roof is over 16 years old, built in 2009. Jon Kitchen contacted…read moreme the same day and we spoke re what I needed. He provided me with a next day appointment. Prior to his visit to my house, he kept me informed on his arrival time. He arrived on time and immediately began the inspection. He first took pictures of the house and roof from ground level. Then he got on the roof and inspected it. He was very thorough and found a couple of small things to be done. He caulked around several vent areas and some bare nails He did find on my back gutter found where it had become separated from the siding. He fixed that also. He took his time and finished the inspection and repairs in less than 45 minutes. Afterwards, provided me his appraisal. He stated the roof is in very good shape and wouldn't need replacing for at least two or three years. The inspection was free and he didn't charge for the small repairs. Jon is a very personal and professional project coordinator. His thoroughness made me feel very good about the roof condition. When I do have my roof replaced, I will call him again. The phone numbers are 910-965-2606.The office numbers are 919-677-1991and the toll-free number is 877-397-6101.

We were very pleased with the service and quality of the work and materials. Our representative,…read moreJon Kitchen, was with us all the way, beginning with working with our insurance and all during the replacement of the hail damaged shingles.

Quick response for a quote. Quote was very accurate and the company completed the entire roof in…read moreone day. Extremely pleased with the work and new roof. Really recommend if you need a new roof or roof repair.

From the owner: Triangle Elite Roofing is committed to it's integrity and loyalty. We are a locally owned company…read morethat specialize in Roof repairs and replacements. Weather you need to re-deck and install a new roof or just need a small water leak repaired we are the guys to call. We will ensure that you'll receive the best of material and excellent customer service. We offer free inspections/estimates, so never hesitate to give us a call!

My google review of this company was super long so this will be short…read more Thank you for an outstanding job of quality and service. I love my new roof, and I could not have had this outcome without the A&M Team, especially Bradley, Josh S. and Wendy Roof. I had no clue how to even start but you guys all walked me through this with the insurance company and I am forever grateful.

Deceptive Business Practices by A&M Premier Roofing. Unfair and Deceptive Trade Practices Act…read more(UDTPA)... In North Carolina, deceptive business practices are addressed under the Unfair and Deceptive Trade Practices Act (UDTPA). This act prohibits unfair methods of competition and deceptive acts or practices in commerce. It covers a wide range of practices, including false advertising, fraudulent misrepresentation, and bait-and-switch tactics. Violations can lead to financial penalties and civil lawsuits. The law applies to all business activities, but certain professions and situations may be exempt (some general info for the following post). Specifically, fraudulent misrepresentation is my experience with A&M Premier Roofing. In a nutshell we signed a contract which included a set amount for the replacement and a clause that covered insurance claims paid by our carrier relative to the work being completed by A&M. Which originally was a bit over $10K (including our deductible) and we gladly paid it, we needed a new roof. Unknown to me A&M went back to our carrier and a submitted another claim. I was unaware of this until I received a call from our carrier in December about a denial for a secondary claim made. The claim was based on city of Raliegh code and we did not live in the city limits of Raleigh. I thanked our carrier for the call and didn't think anything of it because we paid A&M everything as stated in the signed agreement. Roughly a month or so after that I received a "2nd Payment is Due" email (from A&M Premier Roofing) for an additional $1445 in an invoice that I had never seen until then. I pushed back on A&M for a couple of months because this was not agreed upon prior to the work starting nor was I aware of the additional charge. Eventually we paid the bill because it would have cost us more to retain an attorney and sue to avoid the fraudulent misrepresentation or a potential personal credit hit. However, I have four years to consider filing a civil lawsuit and contacting the Wake County Attorney General due to the statute of limitations in NC. Part of me just wants chalk it up to not doing my due diligence before hiring them and move on, but another part of me is tired of getting taken advantage of. Hopefully if you are reading this, you'll do a better job of screening a potential roofer than I did. I cannot in good faith recommend them and if I could go back in time, I would not have chosen them (there are so many others out there).