Update on my previous review. They damaged my wife's van, ripping up the front bumper…read more After leaving lots of messages with dispatch (the only number that I could find) I finally threatened to get a lawyer. They finally called me and promised to take care of it. I sent them the information they requested and... nothing. Again, they won't return messages even though I now have the boss' number. It's been more than a month since they damaged the vehicle.

A belated thank you for your assistance on Memorial Day night, when my husband was in Centralia for…read morean evening meeting. Our car (and he!) had to be transported from Centralia back home to Olympia. The folks were easy to work with. They took good care of our car--dropping the car off at the Olympia repair place and dropping my husband off at our front door after midnight. THANKS!

Unfortunately 0 is NOT an option. This is clearly someone who has turned a hobby, into a poorly run…read morebusiness. The phone, that being a single # is NEVER answered, mailbox full, calls are not returned in a timely manner if at all. I have to wonder about Jahns actual mechanical history. Being an enthusiast about a particular vehicle, does not make a great mechanic. I have called 10x documented in my phone with 0 response. It takes a lot to piss me off, but his lackadaisical attitude, shoddy work. Will both show in final product.

Let me start off by saying that I have not used Jahn for repairs yet - but he is one very cool…read moreindividual. I was broke down in my 2004 Range Rover on westbound i90 - oveheated - waiting for AAA to show up. Jahn was driving eastbound - saw me on on the other side of the freeway - made a u turn at the next exit to drive by and see if he could help. If I hadn't been towing it to Biggs in Bellevue at that point (they had the rover 3 weeks ago for the low coolant light and said there wasn't an issue) to fix their previous work - I'd have used him. Great kudos to a guy who takes time out of his day to stop and help a stranger on the opposite side of the highway!

The male owner of B&H responded to our roadside assistance call through Verizon for a flat tire…read moregone wrong in our driveway. We had pulled the flat off of the car when our jack fell over and our car went nose deep in the soft, wet ground. This gentleman came out and quickly dug us out and not only changed out our tire, he swapped the other spare onto our other vehicle for no extra charge! It's not often you meet such generous folks, but it's reassuring to know this family-owned business takes such good care of their customers! Thank you again for such great service!

this is the second time we have had a break down with our motorcycle. we have been waiting over 4…read morehours for a tow through AAA and when I call to get a eta I get a run around. If you break down on a motorcycle I would definitely look for another company.

Picasso picked me up to tow my car from my home to Volvo in Fife. He was very professional and does…read morehis job very well and is a great driver. As I get motion sickness from bad drivers, which he was not. I would recommend Grant's Towing to anyone that will need tows in the future. I have AAA so I did not have to pay anything. Grant K. , Satisfied Customer

I had a perfect experience with The Glass Guy and highly recommend them to anyone…read more I was behind a dump truck on the highway and got nailed with a couple of rogue pieces of gravel - right in the windshield. Two good sized nicks and they both cracked outward across the length of the glass. I submitted the claim through my insurance and The Glass Guy came up as one of the possible places I got use to get it replaced. I am SO glad I chose them. From the get-go, they were speedy and professional. I got call from their office manager just a few hours after submitting the claim and told them what the deal was. She took my vehicle information and VIN to confirm the correct size that's needed, telling me that she'd do some hunting and see about price, availability, and timeframe. I got a call back the same day and she told me the price (which was less than the deductible) so she suggested not going through insurance - which I followed. I was able to get it scheduled within the week. Once there, I got the vehicle in right on time and just decided to wait there in the office for them to complete it. They were extremely efficient - finishing it much quicker than what was originally thought. I couldn't be happier with the result. It looked great and after a month or so later, I haven't had any issues. This is a family owned and operated business; and the care they have for their customers is clear. They have a very comfortable and esthetic office/waiting area (along with a very friendly dog that might ask for some pets). The office staff is extremely friendly and kind, and while I didn't meet any of the service staff, when they came in and our of the garage area they seemed very nice as well and everyone was professional and friendly. Hopefully I won't have to get any vehicle glass repaired/replaced again, but if I do, you better believe I'm coming back to The Glass Guy!!

About a month ago we took my wife's RAV 4 to the Glass Guy to get a couple of chips filled. This…read moreservice went well, at the same time I mentioned to the owner that I have a company car (RAV 4) that needed a windshield. He said, call back with the VIN and they would get it scheduled, I got them the VIN that day. They said it would be a month because of parts on back order. I thought, I can drive it with the crack for a month to give a local shop the business. Fast forward, my wife called Wednesday before the appointment on 11/11/24 to see if they might have an opening either Thursday or Friday before my appointment on Monday. My wife spoke to the gal that works there. She said she would have to call back in a little bit to let her know. Fast forward to the next morning, I called and talked to the gal my wife talked to. She told me that the windshield for my RAV 4 was not available, and she left a voicemail to tell my wife know this. Cell phones don't lie, my wife had not received a call from their number and didn't receive a voicemail. She said check back in a couple of weeks for availability of parts. I immediately got online and scheduled with Safelite, this was Thursday, and the appointment was for Friday at 8:00 AM. Perfect service!! no lies about parts, or not being able to get that windshield. Safelite installed and calibrated the windshield, and I am 110% satisfied with their performance.

Owner has a horrible attitude, doesn't care about the customer experience. Owns several other…read morebusinesses and cannot take constructive criticism. He also leaves reviews on others pages without being their customer.

This business is amazing. Very direct and supportive of what your needs are. The price of my sons…read morecar was great and it looked super clean when i took a look at it. My son searched and search for a car and came across Encore Auto. The vehicle was in great condition and My son was finally happy. He found the car he was looking for. Thanks Encore Auto. Keep up the good work and Ill keep pointing folks in your direction.

Ben was super helpful, professional, upfront and the cost was a lot less than other local tow…read morecompanies. He helped move my truck to service when the transmission went and the service center said I was not able to use their roadside anymore due to basic warranty being expired. He was super friendly, gave me an ETA and let me know when he was 10 minutes out, and got the truck to the destination in one piece. He even taught us how to put it in neutral when it wasn't letting us change gears. Great guy and top notch service. ​

Just dropped by without a call or anything. They took the time on the spot to look at my duramax…read morethat I just bought and tell me what's been done under the hood. These guys are awesome. Easy to talk to and ask stupid questions questions. They definitely don't have the too cool for school attitude that you run into at a lot of performance shops. I would highly recommend dropping in. I'm gonna be having all my work done with them. Thanks for the help fellas!

They had my 1988 diesel F250 for over a month, then avoided my calls. I then used my wife's phone…read moreand he picked up right away and had an excuse. I wound up taking my truck somewhere else. I work offshore and don't have much time at home, and it's not nice to be jacked around by people who are less than straightforward when my time home is valuable to me.