I was concerned about Valley Management's poor ratings (all years old), but was convinced to hire…read morethem by a strong recommendation for Jane Page, who joined the company in the last couple of years. She has been managing my property for two months now and I can only sing her praises. She has made contact with every tenant and set up reasonable dates to pick up rents, which has improved rent collection. She has focused on the pest control in a way that no one ever has. She keeps me informed and gets tasks done efficiently. Far better than my previous property manager. Highly recommend their services.

I gave them 1 star because I had to give something to leave the review. Valley Properties is a…read morehorrible, horrible, horrible company. Did not have them as a landlord but, they did do renovations on a property I purchased. Per the inspection, they were supposed to fix or repair my roof, they lied and said they did. They even sent me a picture of a resealed roof that was implied to be mine, which in time proved to be some one elses roof. I've reached out to the owner and he refuses to return my calls or respond to my text messages. How do crooks like this stay in business?

I was moving from Texas to West Virginia this week and needed to find a place asap so Marsha…read morereached out to me immediately showing me some options and immediately after selecting the house she made it happen for us. I got here today and I couldn't be happier! Very beautiful neighborhood and home and I got to meet her in person because she drove over to make sure we were happy and took care of everything!! Thanks you Marsha!! I will definitely be referring others!

Upon cancellation I was charged for repairs in the amount of $957.11 plus a 10% management…read moreoversight fee of $95.21. The repairs were horrendous. I had to hire a contractor to come in and fix what they did to get it show ready. I provided photos in the link below for others to get an idea of what to expect for maintenance. They charge $65 an hour for labor. With the repairs and oversight fee totals $1,047.32. And the repair cost was for wall patches, paint touch up, and clean up. Took 13 hours total. I cancelled my agreement with ECREG because their failure to complete repairs and market my home in a timely manner. Once you cancel your lease agreement expect to pay the annual admin fee, document retention fee of $99, and a 10% management fee for repairs. I got hit with 2 different 10% management fees for the touch-ups and re-key the front door which costed $150. There's also a tenant procurement fee of 100.00% of the first month's rent. They basically take a whole months rent for finding a new tenant on top of the monthly management fee they take out every month. I should have read the negative reviews before going with this company.

Used this company for the first time due to RX and glasses issues from another provider I used for…read moreyears. New RX was much different than prior years. Informed of how to deal with right eye issue causing me vision problems. Just got new frame and lenses and WOW what an improvement, my vision issues were corrected first time! I strongly recommend this company!

From the owner: Hagerstown Management Corporation is a licensed brokerage firm from Maryland and Pennsylvania and a…read morefull service property management company located in the heart of Washington County, Maryland. We service Hagerstown, Williamsport, Boonsboro, Smithsburg, and the surrounding areas with a focus on residential property management and commercial leasing. Call us today for more information.

So where do I start. My wife and I went to rent a property in the north end of Hagerstown when my…read moreson was first born. Alice Guy showed us this place on the second floor of a 2 unit property. It was nice enough. The day she showed us this place the other tenants wasn't around or more likely Alice told them to stay out of sight. Looked at the place and it was nice enough for the price. We went for it. We were all ready to move out of the west end and into a safe place for us to raise our son. We signed and got the key. So we decided to stop by the place and check it out and start a game plan for our move and where we would be putting things. Upon our arrival to the place the neighbors down stairs were apparently home now. Me trying to be a friendly neighbor waved and smiled trying to make a good first impression. Well we got met with the look that you would give a piece of chewed bubblegum you stepped on. Not friendly at all. Ok I let it go. Maybe they are having a bad day. Walked up the stairs and got met with a large pile of dog shit in front of the door. Maybe they didn't see the dog go up there and were rushing to get ready for work. Let it go. Scooted the doormat with the shit on it off to the side so we could walk into the apartment. Mind you we have our young son. These people saw we had him with us. We are about 5 minutes in the place and instantly transported into an extremely loud night club. The entire house was vibrating from the volume they were playing. Needless to say my son woke up and started crying. Now i'm pissed and feel like i was lied to witch i was. Alice Guy told me the people down stairs were very nice people and easy to get along with. We walked to the car and called Alice and got no answer. We drove to the office and turned the key in. we told the dumb ass working in the office we were met with hostility from the second we walked stepped out of our car and i could not take the place do to feeling it was unsafe for my family. I even let her keep the security deposit and first month's rent due to us signing the contract with her. I can not tell you how long it has been since I thought about that situation I avoided for my and my family's safety. Today, about 6 years later, I received a letter from a debt collector on the behalf of Alice Guy. she needs to be put out of business for her shady practices. If you know what is good for you you WILL NOT do business with her. To you Alice what goes around comes around. Your karma will come back to bite you in the ass and you will have no one to blame but yourself. You are the lowest scum on earth. You honestly put scum lords to shame.

Would not recommend Alice Guy to anyone. Save yourself the headache. She is rude, unprofessional,…read moreand last but not least condescending. Like I said, save yourself the headache.

Professional Property Services has managed my rental property for 15 years. They have been…read moreexcellent and exceeded my expectations. They are very efficient and proactive in all aspects of management and have always provided me with the information and recommendations I need to make decisions. I no longer live in MD and have no worries about my property being managed well in my absence. Thank you, Angela and all the people, at PPS!

I have been working with Professional Property Services since 1993. I have always had a great…read morerelationship with all the staff. We work well together providing our customers with exceptional service. I recommend Angela with all of your needs for taking care of your property rentals. Sheila Ellis, AmeriClean Cleaning Specialists

I am the owner of a small multi-family and live in the building. I fired Antietam Property…read moreManagement after they (1) lost my tenants checks and didn't tell me [the tenants say they still have not cashed them], (2) didn't file the lead paint paperwork. We only opted to file it ourselves after the deadline had passed. Someone has been driving by taking photos of the property, which made me just want to get everyone free and clear of my home. That concern was the catalyst to end our relationship with Antietam, but they were, by no means, doing a good job anyways. Antietam Property dragged their feet 2 months to give me a response to my "please everyone leave while we sort this photographer situation out" firing. Presumably, this was done in hopes that I'd rent out the unit under the table and they could get that "first months rent" money. I went to their office with checkbook in hand and asked what it would cost to make them go away. Rhonda said I had to talk to Eric and they refused to give me my keys back. Again... these are the keys to my own unit in my own building. I own the place. This isnt about money... its about keys and safety. I work from home in the building 100% and decided to use a unit as an office / backup kitchen and bath while my other unit is worked on. I have explained this and offered to write them a check for whatever it is they think it costs to go away as they were the property manager for the unit previously. It has been 2 months and they have refused to provide me a dollar sign. I understand I am breaking a contract, but that should be reparable by the contract terms (e.g. money settlement). The owner [Eric Ford] has a drug possession charge and violated his probation by having an unregistered firearm in 2014. https://www.fredericknewspost.com/news/crime_and_justice/arrest-log-for-dec/article_328348d3-0456-577d-9000-0d63a4e9322a.html He came to the property (while I was here) and didn't tell me. He peered in my car and my contractors truck. The way this was done was creepy. I was on-site while he was here and he made no attempt to contact me. I only know about it because of my contractor and neighbor's cameras. I have since re-keyed the place. I'm starting to think this is not about money; please be cautious with these guys. If you would like demonstrable proof of the event from above, please feel free to reply to this. I still haven't been given a dollar sign, but will add to this post when I get whatever the close-out value it (or if this gets escalated into something different). We are concerned citizens... people like this should not have access to other people's homes, which is why we are leaving this post. If it sounds crazy... I agree. In all my years owning rentals, I've never dealt with a situation this insane.

I highly recommend this property management. Very professional and easy to work with. They…read moreresponded to all questions and maintenance requests I had in a timely manner. I rented from them for 2 years and I would have stayed longer if I did not have to relocate out of town. Overall great people and management!!!

Not responsive to major heat, water, and dangrous odor complaints. Leaves were not removed at all,…read morecausing dangerous passage during wet and freezing weather. Changed pet policy on a whim that was different than what the lease stated. Held back part of deposit for cleaning, even though my place was cleaned and spotless.

This company is the worst to work with by far. They do not care about the tenants and will rent out…read morehorrible apartments and pretend they are great. If you ever choose to rent from here (which will be a risk) do not speak with anyone named Bonnie. She is so awful you would be ready to fight her and accept any charges necessary. She is very arrogant and doesn't work with anyone to help them (who pay the rent each month) having a comforting living space. She the monster under the bed. She's the demon of your nightmares. She is impeccably horrid. For the landlord, it's a win but for the tenants, we are given pictures of an amazing apartment. But once you live in it for a few months, you see the truth.

We rented a townhouse in Frederick through PMP and had a pretty good experience. They were…read morerespectful about giving us advance notice if they needed to do anything to the interior or exterior of the property. They have an easy online portal to make requests or to pay your rent. Most of the people I dealt with were professional. We received most of our deposit back with a reasonable amount taken out for carpet damage. I was pleasantly surprised.

I am a tenant in one of the PMP neighborhoods, and I would never consider purchasing the home…read more It's unfortunate that the owners pay monthly, and I don't see that they receive an equal benefit. There's a drainage ditch that they refused to dredge, and by mid-summer, nobody can sit outside due to the preponderance of mosquitoes. Fences along this ditch have been broken for months, and one for years. The wood has simply rotted away, and nothing is ever repaired.