At the time that we started having two three hour shifts of one person to help my mom & dad in…read moretheir home, morning and evening it looked to be a good fit and took some weight off my shoulders as I was cooking & eating a few dinners a week with them and lots of other things. But as time went on and I saw the evening shift encouraging an acquaintance to turn in the evening shift for an imagined infraction because of infighting and competition that this passive aggressive, controlling, woman couldn't resist, I changed my mind. Then she started intriguing with other members of my family to change and destroy a meal plan that I had maintained for a long time. A vote of No Confidence!

From the owner: Home Instead provides personalized, non-medical in-home care for older adults in Cheyenne, WY. Our…read moreCare Professionals support daily routines with companionship, personal care, meal preparation, light housekeeping, transportation, medication reminders, respite care, and Alzheimer’s and dementia support. We build flexible care plans around each family’s needs, schedule, and preferences so loved ones can stay safe, comfortable, and connected at home. We proudly serve Cheyenne and surrounding areas with dependable care and clear communication for families. Call today for a free care consultation to see how we can help your family.

The physical therapist that worked with me was amazing. However, the company I cannot speak the…read moresame about. After being told that my therapy was going to be covered 100% I received a bill 3 months after my services for $840!! Because they waited so long to process my claims and I had started outpatient PT my yearly amount of PT sessions had been used up and the insurance company did not cover any expense leaving me with 100% responsibility of the cost. I had two knee replacement surgeries last year so needless to say my checking account is a little thin as I am having to pay off two surgeries. I would strongly urge to use a different company. They do not even give a discount to those that are struggling financially. I have other chronic medical conditions that also require me to pay a substantial amount monthly for medications that keep me alive and they expect me come up with an unexpected $840 bill?? They are out of there mind. To the company....I would highly suggest getting a more accurate depiction of the cost someone is going to incur and inform them of that prior to just sending an $840 invoice out of the blue.

We have used several of Essential Living Support's services, including companion services, life…read moreskills development, homemaker support, and respite, and every experience has been excellent. They help with cleaning, laundry, meals, and transportation, but they also go far beyond the basics. My loved one practices budgeting, cooking, and other life skills, and they are encouraged to be as independent as possible while still having the support they need. Respite stays have been a huge help to our family. I can step away knowing my loved one is safe, supervised, and in a home where they are treated like family. The staff are patient, respectful, and consistent, which has made a big difference in my loved one's behavior and comfort level. I feel very fortunate to have found Essential Living Support and would not hesitate to recommend them to other families in Cheyenne who need reliable, high-quality home and community-based care.

Quality of care is like being treated like family. They are trustworthy and reliable people. I…read moretrust them with my Dad and would recommend this team to anyone needing support for daily activities.

A friend heard a cardiovascular surgeon and a nurse having a racist conversation in a patient's…read moreroom. They made derogatory comments about the Black Lives Matter movement. For non-white patients, regardless of political party, this is scary thing to hear from your doctor and nurse. Cheyenne Regional Center needs to set basic standards for their staff. Their website promises "compassionate care." But if the doctor cutting into you and the nurse giving you meds can't have a respectful attitude at work towards minorities and the pain they experience- even if they can't relate to it-that's not compassion. Even if they've never experienced heart disease, they should have compassion for the daily pain of having heart disease. It's no different for the pain experienced by people of color. Do better, please.

The care is half hearted and shoddy and the communication is absolutely nonexistent. Both between…read morethe hospital and patient and between each department. I had lab work done in June. It is now October, and i still dont know the results. I dont know who was supposed to explain them to me, and I've been more focused on fighting the billing problem that they seem incapable fixing. I have been given the run around for over 4 months, they never call back, and on the rare occasion I do get ahold of someone they simply promise to send me to their manager, who will call me back. The "manager" never does. I finally filed with patient grievance trying to get SOMETHING done, and they aren't calling me back either. GO ANYWHERE ELSE!

My disabled veteran husband was promised free wifi, 3 meals perhaps. We see an advertisement for…read moreapartments $1,900 and up. It was a trial basis for 3 months. We were on the 2nd floor and the oder was toxic and continuously. My husband was a plumber and said that's raw sewage. I think someone or thing was decomposing. They never fixed the problem only ​tried to cover it up with cheap fragrances. The food was poorly made with the cheapest ingredients. And sparingly rationed small portions out. Always a new foreign cook and high turnover wait staff. When asked for an extra cracker we're denied and either lied to or given an empty promise. No name brands instead of 12oz. Can of Coke we were allowed 6oz. Can of Shasta. We were ready to leave. Two fire alarms due to kitchen smoke. One right after Christmas dinner. Where a few handicap were forced to take the stairway since the very small elevator was closed. The second came at 4:00 in the morning when the cooking crew started. Thank God the fire was maintained. We were mislead and our banking info against our knowledge was taken deliberately under false pretense. This is financial elderly abuse. We were charged 3 times the advertised price. My husband got so sick from eating bad food, I had to take him to the VA Hospital where he recovered from some flu strain. I'm sure OSHA would be interested in the toxicity of the plumbing problem. And, lastly, no free wifi like promised. They have some nerve to take advantage of the elderly. Shame on them for ignoring major issues. The owners are cheapskates and need to be accountable for negligence on the elderly. One last thing, the maid helps herself into other people's apartment when ever she gets nosey. She walked in on me a couple times thinking I wasn't there. She frequented the casino. Sincerely, A concerned citizen

My mom lives here and it has new ownership and it is a place in complete chaos. They don't…read morecurrently have servers for the dining hall--it's spring break at the local school district so they seem to have given all their servers the week off. That makes a lot of sense doesn't it when you have 75-100 people that need fed. So they brought in "caterers"; the first day they had shrimp scampi--only problem was no shrimp so my mom got to eat cold noodles and colder veggies. Then they had shrimp but were told each person could only have two; then they said "oh, you can have more." Only problem is the shrimp was overcooked and so tough my mom barely ate any of it. Tonight when Mom went to dinner they had run out of food and were turning the residents away. Keep in mind that the rent for this facility includes meals. They did have a good general manager but she recently left and within a short time it has gone downhill! The corporate offices, apparently, are somewhere back east and their only goal seems to be taking people's money. Most meals the residents eat from paper plates and paper cups for drinks. They had a small bus to take residents to various places there was an accident with it and so they no longer have the bus and residents were told it was too expensive to repair. In short, if you have a loved one this isn't the place to have them live.