Don't waste your time with this company, first impressions determine everything. I called with a…read morefew simple questions, all i got was attitude from the employee and she was extremely rude.

Been coming here for over a year, if you're a guy and feeling sluggish get yourself checked! Also…read morethe staff is awesome, I've never had anyone ever be rude to me and they've always been very friendly. Great staff, injections have changed my life and zero complaints!

I want to recognize the staff at Memorial Hermann Cypress Hospital for the exceptional care my wife…read moreand I received during an extremely stressful situation. We arrived around 7:17, and my wife was triaged within five minutes, which I truly appreciated. The wait to be taken back was roughly two hours, and while that was difficult for both of us, what set Memorial Hermann Cypress apart from other hospitals I've experienced was the care, professionalism, and genuine empathy shown by every staff member we encountered during that time. And by everyone, I truly mean everyone, not just the doctors, CNA, LPN, RN, APRN clinical staff and surgical team, but also the front desk team, environmental services technicians, and hospital security. Every single employee we interacted with carried themselves as if they had a personal, vested interest in how my wife and I were doing. No one treated us like a number or a task to be completed. Once we were taken back and evaluated, things moved efficiently. My wife received the necessary testing, and--most importantly--her pain was managed promptly. After the issue was clearly identified, the staff went above and beyond to ensure we were informed, comfortable, and genuinely cared for. At no point did we feel dismissed or rushed. A first-time emergency surgery is typically overwhelming, but the team at Memorial Hermann Cypress handled everything with a level of quality, compassion, and professionalism that is increasingly rare to find. They made an incredibly stressful experience feel manageable, human, and dignified. Thank you to every individual at Memorial Hermann Cypress Hospital who helped us that night. The level of care we received will not be forgotten and was certainly not lost on us.

My dad has been here several times, in the ICU, IRU, and general hospital and each time care is…read moreeither horrible or it's pretty good. It's upsetting, level of care changes every time there is a nurse or a doctor change. I'm dissapointed with the way everything has been handled with my dad.

Their medical staff name Maria, who is in charge of drawing blood does not know how to draw blood…read more She inserted the needle an inch away from the actual venipuncture site. After this she proceeds to say that we can come back on another day despite knowing the patient have fasted solely for this appointment. She sent us to Quest diagnostics 30 minutes before quest close and when we got there they told us Village Medical got our insurance wrong. Not only did village medical at cypress Rosehill wasted our time because they had us wait for more than 30 minutes in the lobby despite having an appointment, their medical staff did not successfully provide the medical procedure they are required to fulfill. The office is clean-looking & aesthetically pleasing. Front desk receptionist is polite & nice but other than that, their medical staff needs more training because quest diagnostics told us village medical do this a lot, so much so that village medical's account number is already pasted on their desk. We as patients deserve better most especially if they are charging our insurance and we are paying them.

Hard to review fairly as the medical care fine, although there is a tendency to prescribe to solve…read morerather than understand the underlying causes. My real issue is dealing with Village Medical to book, follow up or manage referrals, as it terrible. They have a referral process which seems to involve me doing the work and the automated system sending lots of texts and making calls asking if I've done it and to let them know so they can get an appointment to follow up, rather than chasing the provider they referred to for medical notes, test results, etc. If you call back the team invariably have no idea why you were called, or transfer you to the wrong area, which has happened several times now. The icing on the cake that probably best describes the administration experience is that I received a call and email today (Aug 21st) telling me my appointment on May 8th (3 months ago) was cancelled and to call to reschedule. I have now been on hold for 18 minutes to speak to their Patient Relations Team and about to give up. I would email as suggested but these have never been responded to in the past. I understand that medicine is all about making money in the US but it shouldn't be at the regular expense of my time. To summarize, if you have plenty of spare time to fill then Village Medical is for you.

We chose the HCA North Cypress location (Tomball Pkwy close to BW99) because the Tomball HCA gave…read moremy husband the very best care when he had Covid pneumonia in 2021. HCA earned our trust. On a Sunday, I accidentally sliced the cornea of my eye and it was incredibly painful. I couldn't keep it open. Once we arrived, we got checked in immediately and waited about 5 minutes. A nurse came out and showed us to the exam room, took my vitals, and maybe 5-10 minutes later Dr. Saint-Jean came in. She gave me a thorough exam including administering special drops that would "illuminate" the extent of the injury, determined it only needed an antibiotic ointment, gave me a prescription and sent me on my way. Everything from check in to check out was seamless and professional. The facility was clean, organized, and well run by all involved. I hope to not need their services in the future, but if I do, they will be my first choice.

Amazing workers and good care. I am very impressed and pleased with the staff that were super…read morehelpful towards the patients.

This next level has been nothing but great when coming here. The staff has always been kind,…read morepatient, caring, and medical stuff take the time to listen to our concerns and provides information. They were really good with my little one and always called the next day to check/follow up on him. Really like coming to this location.

There was literally not one person in the waiting room and we sat in the 80 degree waiting room for…read more30 minutes! There were NO patients and we sat there waiting and sweating!

My sister had highly elevated blood sugar. She left a message and we quickly got a call back and…read morethe # to call her care coordinator, quick reception into clinic urgent care, and a Dr order for the local ER, in a very timely manner.

I got my "frame of choice glasses" for the first time in the many years I have been a veteran I…read morehave a pair of glasses that actually fit!! My last pair of glasses I had to purchase from Berkeley Eye Clinic for $535.54 and they were too big. I am truly not a fan of glasses and my plan is still to get lasiks when I am able to find work. KPOC truly could learn from you all!

I recently had an online appointment with Corinne, and I want to provide some feedback…read more It was never my intention to avoid paying for services -- I had my card ready from the start, and the payment has already been taken care of. However, during the visit, I was told that I could not be covered for an annual exam without coming in person. Since I live in Dallas and cannot travel to Houston, there was no point in continuing the appointment. What felt difficult for me was that instead of having my questions addressed, the conversation shifted immediately to payment. That left me feeling like money was prioritized over my care. I believe patients would feel more supported if their concerns were listened to first and billing discussed with more empathy. I have always paid for my visits and would never intend otherwise, but based on this experience, I don't think I will be continuing care with this provider. I hope this feedback helps improve the patient experience for others in the future.

Upon entering Real Nurturing Family Practice I knew immediately that it was a special place for…read morehealing. The conversation I had with its provider Corrine Brown, FNP proved that my instincts were correct. If you live in the area and need quality care, check this place out.

I was very nervous about going in for surgery clearance physical…read more The nurse (I wish I knew her name), was very patient and kind even though I was stressed. Dr. Lisa Chan explained some things in detail that gave me understanding and calm some of those fears. I appreciate the patience of the staff, even though I wasn't as "friendly" as I wished I would have been. Thank you all again very much- I'll do better next time, I'll be back. I give myself 2 stars, them a 5.

Dr. Tom a great doctor. I go there for my for my care I'm a senior citizen. Friendly staff take…read morecare of my diabetes.

Came here for a quick rapid test as it was imperative that I had one by a certain date. I had to…read moreget on the waitlist and wait majority of the day but was not required to come in until they texted me 20 minutes before I was expected to be there, which was very convenient. I had missed my window but the lady was very understanding and still was able to squeeze me in and accommodate my needs. Upon arrival the staff was friendly, following CDC guidelines, and was very helpful/attentive.

The quality of care here has drastically declined, and the lack of follow-through made an already…read moredistressing situation even worse. My husband presented with clear clinical signs of dehydration, which I explicitly communicated multiple times, including that he had failed oral hydration. These concerns were repeatedly dismissed, despite dehydration being something urgent care should be able to manage. I work in the medical field and was trying to prevent an unnecessary ER visit and hospital bill. Instead, due to the lack of appropriate assessment and intervention, his condition worsened and we were forced to go to the ER anyway. To make matters worse, I formally expressed my concerns after the visit and was told a provider would be calling me back. Two days later, no call, no follow-up, no accountability. At that point, all that had been accomplished was delaying care and racking up an ER visit that could have potentially been avoided. This experience was not only frustrating--it was unsafe. Patients deserve to be heard, taken seriously, and followed up with when concerns are escalated. I have completely lost confidence in the care provided here and will absolutely be seeking care elsewhere.