In the past 7 years, we've used Heartland of Mentor for an elder - they did rehab after a very bad…read morefall, they provided rehab and care after any hospitalizations, our elder is there now for skilled nursing until an infection clears up. This is our 'go to' rehab and nursing!

Please do not take anyone there who you love ! The " care " is non-existent !! The Admin, Social…read moreservice ,nursing staff are vapid ! There is no one who will take responsibility for anything they do or don't do. Pass the buck is the name of the game ! They have no assessment skills as to patient condition they are caring for. plus very few staff to assist people in any way. I am being kind here and will not discuss the horror show my loved one endured.

Excellent assisted living facility well located off route 615. I-90, Great Lakes Mall, and dozens…read moreof restaurants and shopping 5 minutes away. Staff are well trained and do their utmost to provide a wonderful "community" feel. Activities abound daily, including off-site "field trips". Food is very good. Order dinner off a menu; many entrées are cooked to order. Above all, the campus is clean and safe.

Visited my Grandfather here. He enjoys living here. The place was small, which allows for the…read moreresidents to really get to know one another. And the staff knows them. He has made many friends.

Moved my mom here nine months ago. She loves it! All play and no work!! Beautiful apartments and…read morea super-friendly staff. Lots of activities and places to go. She can't wait for meal time so she can be with friends. No more loneliness or boredom for my feisty mom.

From the owner: Parker Place features an active senior living lifestyle, with a full complement of amenities and…read moreservices so you can enjoy your retirement and spend more time with new friends and family. Our independent lifestyle includes a live-in management team that is available 24/7. Each private apartment also includes emergency pull cords that link you to our management team 24 hours a day. Your monthly rent includes three chef-prepared meals daily, transportation, exciting events and activities, and weekly housekeeping, so you can enjoy your retirement. We invite you to come visit with us and learn more about our gracious lifestyle.

The communication of management, with their residence and families is very poor. They leave the…read moreimpression that they do not care. The follow up is non existent. They do not take suggestions. The written policies are very vague and they skew them to their benefit. Communication between residence, families, care givers is often disconnected. The only highlight is the activities that keeps them engaged. If you have a loved one be prepared to be over promised and under delivered, over priced for the care, and food that they provide (GFS quality) Had to hire my own additional aide just to make sure that our Mother was taken care of.

The nurses don't even acknowledge you when you go to there station at the desk snarky remarks. They…read moreall look like they have PTSD. The look on their faces is like I don't care and go away! It's so sad that anyone has to go to this facility! My dad went for rehab! What a joke! I signed a release form to get my dad out! Nights are the worst! My dad was there 2 years ago and it was still back then.

My mother was at MR for approximately 2 weeks. We have never experienced such a lack of skilled…read morenursing care and general neglect as we did there. While a few employee's truly tried, the ongoing theme from admin- all the way to the director of nursing, was that all was being addressed and any concerns were my mother's fault..endlessly!!!! I would not recommend this facility, especially for someone without an advocate!!!

I have lived here at Breckenridge Village North Apartments Independent Living since November and…read morefind it all I thought it would be. People are friendly and the food is very good with plenty of variety. Services are what I was looking for with lots of activities available if you wish to participate. The one complaint I have is that the dinner hour here is planned too early. However, all in all, this Ohio Living adult Independent Living experience is all I was told it would be.

Let me start by saying I would let a dog or my worst enemy stay in this crap place. I stayed in…read more 2022 from a broke femur. I never once saw a glass of water, I had drinks brought to me, the one drink offered was coffee but the bitched and moaned about refilling a 5 ounce glass. I mean really a child drinks more than that in a juice boxes each day. A sippy cup was larger than this cup.... I was also told by this lady that was older than father time to shut up and quit complaining she futher explained that I wasn't a priority because they had more than me too take care of and with that she slammed the door and refused to answer the the buzzer. I couldn't even get out of bed without assistance so I had to sit there and take it.... The next day I was allowed to get in my wheelchair so i wheeled myself out to get my own coffee and once there the day nurse said she would get it and all of the sudden the old nurse there asking what I was doing SO I SAID getting the coffee that you don't have time to get in a loud voice!!! Then all of the sudden I was the center of attention and they at the nurses' station began to ask who I was SO I SAID it's me Marie (said my whole name) and if you have a problem I am in room 218 you can COME HERE if you got a problem and slammed the door behind me, like it was slammed the day before!!!! I had a visitor and she knew one of the workers a nurse, she actually said are you here to get her (meaning ME) I am so sick of her SHIT... I wished I could get out of bed and would have showed her what I was about, but my friend calmed me down... this is the worst place I could imagine any one too be. My guy across the hall fell 10 times and they wouldn't respond to his buzzer so I started turn mine on so they would answer 2 lights and they couldn't be at the ready because they were watching more than one section at a time and doing laundry... Once they even came in whilst I was sleeping and yelled my name out because they said they thought I was dead because I took my sleep medications, so they started a joke saying I was the dead lady... Really all went through wont begin to cover this review..... JUST KNOW THAT YOU SHOULD THINK TWICE BEFORE PUTTING ANYONE THAT YOU LOVE IN THIS FACILITY THEY ARE TOTALLY other INCAPABLE.... There was 2 highlights was there were some staff that knew there job, 1 nurse on the morning staff just 1, the nurses on second shift helped more than day shift other than that there was no reason for me too stay so I tried to call my PCP but because they were UH my PCP couldn't help but I had to get out of this shitty place... SO i threatened bodily harm and I was finally after 2 days of saying it I was released home on the 3rd day, with nothing no walker no wheelchair for home. THANK GOD for Cleveland Clinic my PCP jumped in both feet and got me all that I needed and a nurse, home Physical Therapy... I will NEVER make this mistake again IN LIFE!!!!! JUST DON"T IS MY RECCOMMENDATION!!!!!!!!!!!!!!!!!!

Steadily declining care, lack of staff and high tolerance for poor employee and agency work ethic…read more Unkept promises. Lack of communication. Rising costs. Family members doing most of the work they are paying for.

My mother has been a resident in the Memory Care Unit of Governor's Village for about a year and a…read morehalf. The building itself is always clean, homey and well-decorated (non-institutional). Much thought has been given to creating a pleasant experience for visitors and residents alike. Garden areas are wonderful during spring, summer and fall for walks, bird watching, gardening. There are plenty of events, celebrations to meet various interests/abilities. They have just built a new addition which was handled in such a creative, thoughtful way -- residents' lives remained normal and calm despite construction. Plus, it is beautiful! Most important, I am thrilled with the level of care, concern and genuine affection/compassion the staff provides and exhibits toward my mother, as well as the other residents. Patience, understanding, creativity and sense of family are very evident whether a resident's family member is present or not. Nurses and caregivers have gone out of their way to meet my mother's needs and mine as well -- so I'd don't need to guess how she is doing. They share anecdotes of what she's said or done during the day; if she's happy, sad; ate well/or not so well; was up all night or slept well -- without my asking. This is very important to me as her primary caregiver. They are truly extensions of me and do it better than I ever could at this point in her journey. We are both blessed to have found such a wonderful place for her to live.

My wife said this was a friendliest nail person. She's ever met had a great conversation while they…read morewere doing their nails and even revealed that she had a problem with her toenail and she fixed it.

took my mom before we went on vacation to get our toes done, & we couldn't be happier. they got us…read morein at the same time and i thought the massage chairs were awesome. friendly & talkative but leave you to relax if you want (i'm more talkative haha) paid about $80 for both pedis super great deal!