Our mom has been a Symphony at Mentor resident for a little over a year. She is happy and well…read moretaken care of by a consistent team of professionals with the training, patience, and compassion for loved ones who need memory care. No matter when we go for a visit, the property is secure, staff are welcoming, and the facilities and her living space are clean and tidy. The menu always looks good and she enjoys participating in various activities. It gives us peace of mind knowing mom is comfortable, cared for, and treated with respect.

From the owner: Situated near Lake Erie and numerous city parks, Symphony at Mentor is a cozy, suburban senior…read moreliving community located near Lake West Hospital, Tri Pointe Hospital and Hillcrest Hospital, as well as Great Lakes Mall and James A. Garfield Historical Site. Enjoy discreet, supportive care, a maintenance-free lifestyle including scheduled transportation, and boutique amenities. Spend every day living fully and experiencing greater well-being.

Visited my Grandfather here. He enjoys living here. The place was small, which allows for the…read moreresidents to really get to know one another. And the staff knows them. He has made many friends.

In the past 7 years, we've used Heartland of Mentor for an elder - they did rehab after a very bad…read morefall, they provided rehab and care after any hospitalizations, our elder is there now for skilled nursing until an infection clears up. This is our 'go to' rehab and nursing!

Please do not take anyone there who you love ! The " care " is non-existent !! The Admin, Social…read moreservice ,nursing staff are vapid ! There is no one who will take responsibility for anything they do or don't do. Pass the buck is the name of the game ! They have no assessment skills as to patient condition they are caring for. plus very few staff to assist people in any way. I am being kind here and will not discuss the horror show my loved one endured.

Moved my mom here nine months ago. She loves it! All play and no work!! Beautiful apartments and…read morea super-friendly staff. Lots of activities and places to go. She can't wait for meal time so she can be with friends. No more loneliness or boredom for my feisty mom.

From the owner: Parker Place features an active senior living lifestyle, with a full complement of amenities and…read moreservices so you can enjoy your retirement and spend more time with new friends and family. Our independent lifestyle includes a live-in management team that is available 24/7. Each private apartment also includes emergency pull cords that link you to our management team 24 hours a day. Your monthly rent includes three chef-prepared meals daily, transportation, exciting events and activities, and weekly housekeeping, so you can enjoy your retirement. We invite you to come visit with us and learn more about our gracious lifestyle.

The communication of management, with their residence and families is very poor. They leave the…read moreimpression that they do not care. The follow up is non existent. They do not take suggestions. The written policies are very vague and they skew them to their benefit. Communication between residence, families, care givers is often disconnected. The only highlight is the activities that keeps them engaged. If you have a loved one be prepared to be over promised and under delivered, over priced for the care, and food that they provide (GFS quality) Had to hire my own additional aide just to make sure that our Mother was taken care of.

I have lived here at Breckenridge Village North Apartments Independent Living since November and…read morefind it all I thought it would be. People are friendly and the food is very good with plenty of variety. Services are what I was looking for with lots of activities available if you wish to participate. The one complaint I have is that the dinner hour here is planned too early. However, all in all, this Ohio Living adult Independent Living experience is all I was told it would be.

Let me start by saying I would let a dog or my worst enemy stay in this crap place. I stayed in…read more 2022 from a broke femur. I never once saw a glass of water, I had drinks brought to me, the one drink offered was coffee but the bitched and moaned about refilling a 5 ounce glass. I mean really a child drinks more than that in a juice boxes each day. A sippy cup was larger than this cup.... I was also told by this lady that was older than father time to shut up and quit complaining she futher explained that I wasn't a priority because they had more than me too take care of and with that she slammed the door and refused to answer the the buzzer. I couldn't even get out of bed without assistance so I had to sit there and take it.... The next day I was allowed to get in my wheelchair so i wheeled myself out to get my own coffee and once there the day nurse said she would get it and all of the sudden the old nurse there asking what I was doing SO I SAID getting the coffee that you don't have time to get in a loud voice!!! Then all of the sudden I was the center of attention and they at the nurses' station began to ask who I was SO I SAID it's me Marie (said my whole name) and if you have a problem I am in room 218 you can COME HERE if you got a problem and slammed the door behind me, like it was slammed the day before!!!! I had a visitor and she knew one of the workers a nurse, she actually said are you here to get her (meaning ME) I am so sick of her SHIT... I wished I could get out of bed and would have showed her what I was about, but my friend calmed me down... this is the worst place I could imagine any one too be. My guy across the hall fell 10 times and they wouldn't respond to his buzzer so I started turn mine on so they would answer 2 lights and they couldn't be at the ready because they were watching more than one section at a time and doing laundry... Once they even came in whilst I was sleeping and yelled my name out because they said they thought I was dead because I took my sleep medications, so they started a joke saying I was the dead lady... Really all went through wont begin to cover this review..... JUST KNOW THAT YOU SHOULD THINK TWICE BEFORE PUTTING ANYONE THAT YOU LOVE IN THIS FACILITY THEY ARE TOTALLY other INCAPABLE.... There was 2 highlights was there were some staff that knew there job, 1 nurse on the morning staff just 1, the nurses on second shift helped more than day shift other than that there was no reason for me too stay so I tried to call my PCP but because they were UH my PCP couldn't help but I had to get out of this shitty place... SO i threatened bodily harm and I was finally after 2 days of saying it I was released home on the 3rd day, with nothing no walker no wheelchair for home. THANK GOD for Cleveland Clinic my PCP jumped in both feet and got me all that I needed and a nurse, home Physical Therapy... I will NEVER make this mistake again IN LIFE!!!!! JUST DON"T IS MY RECCOMMENDATION!!!!!!!!!!!!!!!!!!

Had a loved one in this facility a few years back and it was a very nice place... But now A very…read moremixed bag. Some staff is attentive and does the work while others do not. Don't count on the social workers to give you the information you need. One was really good and the other not so much. Evening assistance is poor at best. Even if a superior tells you that something will be done... Don't count on it, keep an eye on things.

The nurses don't even acknowledge you when you go to there station at the desk snarky remarks. They…read moreall look like they have PTSD. The look on their faces is like I don't care and go away! It's so sad that anyone has to go to this facility! My dad went for rehab! What a joke! I signed a release form to get my dad out! Nights are the worst! My dad was there 2 years ago and it was still back then.

My father was at Heartland of Willoughby for Physical Therapy due to a Fall. Great service and…read moreemployees! Each day I was visiting my father, the STNA's were friendly and supportive. Nurses were very compassionate and informative of my fathers med's. I would definitely bring another relative here for any service they offer.

this is a horrible place. my mom who was recovering from covid..84 yrs old was left in a diaper,…read more she was raw. my friend who is there now...is dilerious ...has fallen several times....doesn't get meds for her broken arm on a regular basis...breakfast consists of oatmeal with nothing on it...not even milk. this woman is a medical person who knows her stuff....they need to close this place we transported my mom out to hillcrest where she did a complete recovery