Hospice of the Western Reserve provided care and support for my Mother during her final days. The…read morenurses and aides worked as a team to care for my mother, administer medication, and keep us informed as Mom transitioned through the various stages. Rose was our primary nurse and Precious was our primary aide. Other members of the team were April (Nurse) and Rachel (Social worker). Thank you all for patiently taking care of Mom! I highly recommend them!!!

They were extremely supportive and caring during my Mom's final days. The entire team kept me up to…read moredate on daily progress, during her final hours. The extremely wonderful volunteers stayed with Mom when we couldn't. I would highly recommend them.

My father was recently a patient here and spent his final days in peace and comfort, thanks to the…read morehard-working and compassionate staff at Holy Family. The nursing staff was responsive to his every need and checked on him frequently. The pastoral care he received was equally wonderful. Sister Margaret Mary, in particular, was so warm and loving toward him, and I was touched by her kindness. I'm sure she brought him much comfort! In addition, I was pleasantly surprised by how the staff took such good care of my family and I while we kept vigil in my dad's room. Between my brother, my mom and myself, we never left his side on the weekend he passed. The staff saw to it that I had a pillow and blanket to keep me comfortable while I slept there overnight, and they also brought me a phone charger when I needed it. One day, a staff member cooked my mom a grilled cheese sandwich just for her, because she knew she needed to eat. They promised us they would do anything they could for us, and they certainly did! When my dad passed away, we were all given a hug by our wonderful nurse, and given reassurance that he was no longer in pain. I could tell that one of the other nurses present was fighting back tears, which touched me, as well, knowing that I was not alone in my grief. I really just can't say enough good things about the wonderful people working there who make it their mission to provide comfort and care to their patients and their families. And the facility, itself, is beautiful, clean, and well-maintained. Nobody wants to have to bring their loved one to a hospice, but if you should find yourself looking for a facility to provide palliative care for your family member, you really couldn't ask for a place better than Holy Family.

Amazing place to work! Patient centered care and wonderful employers! They truly care about their…read morepatience and continue to provide the best care to them!

Steadily declining care, lack of staff and high tolerance for poor employee and agency work ethic…read more Unkept promises. Lack of communication. Rising costs. Family members doing most of the work they are paying for.

My mother has been a resident in the Memory Care Unit of Governor's Village for about a year and a…read morehalf. The building itself is always clean, homey and well-decorated (non-institutional). Much thought has been given to creating a pleasant experience for visitors and residents alike. Garden areas are wonderful during spring, summer and fall for walks, bird watching, gardening. There are plenty of events, celebrations to meet various interests/abilities. They have just built a new addition which was handled in such a creative, thoughtful way -- residents' lives remained normal and calm despite construction. Plus, it is beautiful! Most important, I am thrilled with the level of care, concern and genuine affection/compassion the staff provides and exhibits toward my mother, as well as the other residents. Patience, understanding, creativity and sense of family are very evident whether a resident's family member is present or not. Nurses and caregivers have gone out of their way to meet my mother's needs and mine as well -- so I'd don't need to guess how she is doing. They share anecdotes of what she's said or done during the day; if she's happy, sad; ate well/or not so well; was up all night or slept well -- without my asking. This is very important to me as her primary caregiver. They are truly extensions of me and do it better than I ever could at this point in her journey. We are both blessed to have found such a wonderful place for her to live.

My mother has been at Homestead II for a year and a half. She originally came for rehabilitation…read moredue to a fall at another facility. I toured nearly every assisted living and skilled care facility in Lake, Geauga, and Cuyahoga counties, I chose to keep her here. I truly cannot say enough wonderful things about Homestead II. The staff genuinely cares about the residents and truly knows them as individuals. It feels like a home rather than an institution. One thing that stands out immediately when visiting facilities is the smell. Homestead II never smells. The building is always clean, welcoming, and maintained. I never leave with a feeling of dread because I know my mom is being well cared for. The staff also takes the time to get to know the families, which means a great deal. They create a real sense of community by hosting events such as summer cookouts, holiday gatherings, Christmas with Santa, and even a New Year's Eve celebration. Making the decision to place a loved one in a facility is incredibly difficult, and nothing replaces family or being at home. However, Homestead II has provided excellent care, comfort, and peace of mind. I would highly recommend it.

My relative was brought to this facility immediately following a long hospital stay. During said…read morestay, my relative underwent a procedure that requires attentive medical after-care. If not paid attention to and handled properly, the end result leads to massive infection quickly followed by death. The staff here apparently understood this initially, however during my relative's first 12 hours at this facility, i visited and noticed that there was massive medical emergency being completely ignored by the facility staff. If it were not for my personal intervention, this issue would have continued to have gone ignored and would have lead to my relatives quick death. In short, the staff at this facility are all insanely unqualified, unprofessional, and realistically speaking, they all need to be investigated for patient negligence and this facility needs to be shut down immediately.