Our first encounter with Hospice of Western Reserve was at the hospital for evaluation. I spoke to…read morethe SW prior to her speaking to our family member. A relative had a poor experience in the past so our loved one did NOT want to hear the word Hospice. However, the SW spoke about "end of life" which did not go over well with my Mom. Palliative Medicine saw our loved one at Golden Living NH (they were EXCELLENT) and stated it was time for hospice. I have worked with Hospice of the Western Reserve on many occasions as a healthcare professional and was always pleased with the service. Hospice was called in on an emergent basis the same day the referral was placed. In fact, the admission Nurse stopped her paperwork & assessment to care for Mom and educate the staff. She was an excellent Nurse and explained everything in detail. She had a strong knowledge and skill base. I recommend them highly. Mom was treated with dignity and respect until her last breathe.

Hospice of the Western Reserve provided care and support for my Mother during her final days. The…read morenurses and aides worked as a team to care for my mother, administer medication, and keep us informed as Mom transitioned through the various stages. Rose was our primary nurse and Precious was our primary aide. Other members of the team were April (Nurse) and Rachel (Social worker). Thank you all for patiently taking care of Mom! I highly recommend them!!!

I see my prior review of Ames was almost exactly five years ago - when we were here with Dad. This…read moretime, I was here to watch Mom finish her living. It was exactly where she would have wanted to be. However, she lost consciousness at the hospital and never woke again to participate in the decision. Mom was transferred here after a horrible experience at St John's Hospital. Please read it if you ever would consider choosing to go there. It will change your mind. Anyways, we were so glad to make the drive here, knowing it was a beautiful place - especially compared to the hospital. We had had to wait for a room to become available = that's how preferred it is for ending life. Mom's stay here was so very much like Dad's - almost eerie. Both were transferred from a hospital and arrived on a Friday. We were in a different wing this time and the set up was simply perfect for the large number of family members keeping vigil. Mom had a room with her bed and several chairs. And the staff brought enough folding chairs so we all could sit together at times. There was also a little lounge-like room 2 doors down where we could take a break and also grab a nap. Mom had a TV in her room and we all gathered to watch an OSU football game. She would have loved it. (Of course, OSU won). My brother and I were the only ones who spent the first night. He slept in the lounge chair in her room. I found a soft near the front door. Family joined us with coffee and breakfast and we gathered in the kitchen area. We also had my one niece's in-laws stop by and give their support. We spent the day keeping each other and Mom company. The facility has plenty of common areas with seating - but we mainly stuck to our 2 rooms. There are also shower facilities that I finally used after several days without a shower - between here and the hospital. The only complaint I have is the difficulty coming and going. I had to run out to the store and told the lady watching the door I'd be right back. I was gone a little over 30 minutes. You have to be buzzed in which I understand, but she made me sign in all over again and acted like she never saw me before. Also, there is no way to get in at night as no one answers the door bell or knocking. We figured out quickly to let each other in and out the side doors signaling with text messages our returns. My sis in law, older niece, brother and I stayed over Saturday night. It was early Sunday morning that Mom died. She last one hour longer into the early morning than Dad did. We had to wait over an hour for the funeral home to come. Then we said our last good byes as Mom wanted to be cremated. It was a blessing in the end - but still very sad. Mom was 89 - less than a week from being 90. She led a full life and had lost quality of life by the end - so it was time for her to go. Ames provide a comfortable place with beautiful, caring people working there. They were so good to Mom -and also to Dad. They treated our parents with respect - as if they were their own parents. I can honestly say - if I can't die at home, I would choose to die in a wonderful place like this. But most importantly, it allowed Mom to die surrounded by the people who loved her most.

My family cannot say enough good things about the love and compassion the staff shared with our…read moreloved one. I can't even fathom how they put together such a great team. From the Doctors and nurses down to the helpers and cleaning staff every single person was exceptional. The place is spotlessly clean, has different rooms and areas for all of your needs. I would not hesitate to place a loved one there .

Visited my Grandfather here. He enjoys living here. The place was small, which allows for the…read moreresidents to really get to know one another. And the staff knows them. He has made many friends.

Absolutely LOVE Layton Physical Therapy in Painesville. I have been a patient since 2012. I can't…read moresay enough wonderful things about this staff! So much that I drive over 30 miles each way 2times a week to get treatment from them! From Amanda at the desk to all the PT's and PTA's. They are very caring ,compassionate , knowledgeable, and treat me as if I was family! If looking for a therapy office. Look no further you won't be disappointed!

From the owner: Located in Painesville, OH, Layton Physical Therapy proudly serves the Lake County area with…read morequality rehabilitation services and one-of-a-kind physical therapy solutions. If you suffer from mobility issues, their array of quality individual care solutions will help you regain your range of movement and, ultimately, your independence. If you experience mobility problems or muscle pain as a result of an accident, surgery, or sports injury, their friendly and professional staff will help devise an individualized treatment plan. With options including physical, aquatic, and massage therapy, they can get you back on your feet in no time. In addition, they offer excellent stress-relief options, including massages, yoga classes, and holistic health treatment. If you're in pain, seek the services of Layton Physical Therapy today. To speak with one of their knowledgeable physical therapists, call (440) 639-8800. You can learn more about their range of physical therapy services by visiting their website.

We used Cypress Hospice at the end of my mothers life. We found them to be very professional,…read moreconsiderate and kind during this time. They were very efficient and provided A+ care to my mom. Their communication was excellent and we never needed to be concerned that her care was not completle. I would recommen the highly. You can use then with confidence.

From the owner: We provide more than traditional hospice care. We believe the role of Cypress Hospice is to provide…read morephysical, social, and spiritual support as well as the information needed to make informed decisions. You are not alone. Let us help support and encourage your life's journey.

Hospice in home care was great, The nurses and aids were friendly and treated my husband with…read morerespect. I was full time care for my husband. I felt I could use a break and have my husband observed by professionals. So I opted for 5 day respite, packed clothes for him. Big mistake that I regret. My husband was walking and talking when he left. 5 days later when I visited I hardly recognized him. He had gone downhill in 5 days, could not speak coherently, laying in a hospital bed. He had on a hospital gown. The aides I observed were slow, did not know how to operate the bed. I believe he was sedated. He told me first day food was awful. Understaffed. They wanted to keep him another day. Doctor advised he was in bad shape ...yah he was 95 and had numerous issues. Doc recommended a VA nursing home. Said no way, I want him home. He came home, could not walk, continued to go downhill, and died in 10 days. I thought he would get attention from docs and nurses. They never dressed him or walked him around. If he tried to go to the bathroom, a loud alarm went off and he had to have help. So disappointed in Hospice Western Reserve. They don't live up to their reputation.

I am so thankful to the entire staff at HWR. Both my elderly mom and dad were receiving care over…read morethe past 3 years. Our nurses, social worker and nursing assistants were outstanding. They served with true compassion during such a difficult time. I'm grateful for the wonderful relationship we built.

Absolutely love the staff. Their dedication even they have seen so much illness, and death happen…read morein through their lives as

My father was recently a patient here and spent his final days in peace and comfort, thanks to the…read morehard-working and compassionate staff at Holy Family. The nursing staff was responsive to his every need and checked on him frequently. The pastoral care he received was equally wonderful. Sister Margaret Mary, in particular, was so warm and loving toward him, and I was touched by her kindness. I'm sure she brought him much comfort! In addition, I was pleasantly surprised by how the staff took such good care of my family and I while we kept vigil in my dad's room. Between my brother, my mom and myself, we never left his side on the weekend he passed. The staff saw to it that I had a pillow and blanket to keep me comfortable while I slept there overnight, and they also brought me a phone charger when I needed it. One day, a staff member cooked my mom a grilled cheese sandwich just for her, because she knew she needed to eat. They promised us they would do anything they could for us, and they certainly did! When my dad passed away, we were all given a hug by our wonderful nurse, and given reassurance that he was no longer in pain. I could tell that one of the other nurses present was fighting back tears, which touched me, as well, knowing that I was not alone in my grief. I really just can't say enough good things about the wonderful people working there who make it their mission to provide comfort and care to their patients and their families. And the facility, itself, is beautiful, clean, and well-maintained. Nobody wants to have to bring their loved one to a hospice, but if you should find yourself looking for a facility to provide palliative care for your family member, you really couldn't ask for a place better than Holy Family.

I hate to give a poor review, but my family's experience depended heavily on the individual from…read moreHospice of the Western Reserve that we were working with during my father's last days. Our regular nurse, Megan, was wonderful. She was so incredibly caring and helpful - whether working with my father or my family. She took as much time as needed, and never made us feel like she was rushing. Megan was such a wonderful help to my mother during my family's most difficult time. That said, the last 24 hours of my father's life were absolutely miserable. He was in extreme pain and my mother called the phone number, as she was directed to do. Several hours went past. My father was in the worst agony of his life. Finally, after more waiting, they located a nurse. It's worth noting that there wasn't a bad storm or anything to create a major delay. When the nurse finally arrived, she repeatedly complained about how cold it was and that she had to get out of bed to come to my family's house. My ex husband is a nurse practitioner and he would never pass along that information to the family. My mom ended up crying and feeling guilty for having this employee come out late at night (because it took so long to get ahold of someone). I still don't understand why it was okay for him to lay there in extreme agony for so long. As this was happening, their "social worker" was there to help my mom - except she didn't help. She also told my mom I was eligible for FMLA. I reached out to my workplace about this, and New York state has a better policy for paid time off than Ohio, so I submitted the paperwork. It's been almost two weeks and they can't manage to fill in ONE PAGE. When I asked how should I handle paying bills, the social worker said "someone else" could pay my bills or I can worry about it later. Super helpful. She also giggled a ton during our phone calls (I understand nervous laughter but she asked how my mom is and a few questions about my family with sad answers, and she giggled. Super weird and hurtful to me.) The company handling my pay for this time period told me that they have never worked with someone so inept at filling in one simple page (it doesn't help that the employee gave me the wrong information more than once). I just received a call from a supervisor who said he would try to help. When I brought up the issue with the long wait time, he let me know that isn't how they do things and he wants to "make it right". How do you make it right when my father died?

Just an incredible place, everyone was so caring that a friend of mine was dying, and walked out of…read morethe hospice. Unfortunately, he didn't live long with his severe kidney disease but he made it 2 years longer than he was supposed to live. Can't say enough. God Bless, Western Reserve Hospice

Steadily declining care, lack of staff and high tolerance for poor employee and agency work ethic…read more Unkept promises. Lack of communication. Rising costs. Family members doing most of the work they are paying for.

My mother has been a resident in the Memory Care Unit of Governor's Village for about a year and a…read morehalf. The building itself is always clean, homey and well-decorated (non-institutional). Much thought has been given to creating a pleasant experience for visitors and residents alike. Garden areas are wonderful during spring, summer and fall for walks, bird watching, gardening. There are plenty of events, celebrations to meet various interests/abilities. They have just built a new addition which was handled in such a creative, thoughtful way -- residents' lives remained normal and calm despite construction. Plus, it is beautiful! Most important, I am thrilled with the level of care, concern and genuine affection/compassion the staff provides and exhibits toward my mother, as well as the other residents. Patience, understanding, creativity and sense of family are very evident whether a resident's family member is present or not. Nurses and caregivers have gone out of their way to meet my mother's needs and mine as well -- so I'd don't need to guess how she is doing. They share anecdotes of what she's said or done during the day; if she's happy, sad; ate well/or not so well; was up all night or slept well -- without my asking. This is very important to me as her primary caregiver. They are truly extensions of me and do it better than I ever could at this point in her journey. We are both blessed to have found such a wonderful place for her to live.