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    Symbolscape

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    14 years ago

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    Discount Signs & Neon - Med Spa

    Discount Signs & Neon

    (10 reviews)

    Back in November 2023 (When I opened my business), I hired Issac to do my main sign and my window…read morestick lamination. The entire process to get things done was an absolute nightmare. In a nutshell, I hired Issac on Nov 2023 and he final got things done a week before 2024 Memorial Day weekend. 6 months to do 2 things is unacceptable. He hurt my business for these 6 months as my business was not being noticed. The reason is once he installed my main sign, I started to get appointments and walkins for my business (Kumon Center). My business truly suffered thanks to his delay. During these 6 months, I noticed a few things: - Unresponsive/Lack of response. Takes sometimes over a week to respond to emails regarding my orders, installation, etc... - Inconsistent invoices. He provides me a final "Agreed" invoice. After I pay him, he claims I paid him short and demanding me to pay some other price (higher price of course). I had to email him to show him what he quoted (and what we agreed). Took a while for him to digest this, but never really heard back. Plus, never apologized or sincere about his mistakes. I can understand you make mistakes (and people do), but when you do, "Apologize" or be sincere you were wrong. Issac has a lack of EMPATHY. - Broken Promises - After the amount of business I have given him, he promised me to give me a 5 - 10% discount if I do more business with him. This never happened (when I was prepared to purchase more signs from him) and instead, gives me the excuse "Oh you should have done this all at once (first order/installation), but now I need to make another trip to install more signs". (This trip is only 30 miles away!) This 2nd order is just a few small signs, but the price was a few thousands.. Does not require any bucket trucks or heavy equipment., meaning you can drive an economy car for this. Just need the signs and glue. But instead, he wants to be cheap for a 30 mile drive while he makes thousands. If he made the signs for me, I would have installed it myself if he felt the trip WAS TOO EXPENSIVE for him to take. - Materials I PURCHASED for my signs, he ALMOST refused to return it to me. I had to fight back to get MY PURCHASED MATERIAL (only claiming its proprietary which has NOTHING to do with it). This was materials I PAID out of my pocket. He is trying to nickel and dime his customers. - The quality of the job is not great. It's okay, but I am starting to see peels from my window lamination. (See photos) In a nutshell: - Very Unorganized - Forgetfulness of what was promised (ex: price agreed) - Delay of getting the job done (6 months for getting 1 sign and 4 window laminations. I have asked other customers who have the same business as mine it only took them 2 months max). - Lack of quality and professionalism - Horrible Customer Service. (When you make mistakes, (and we are humans and we do and its fine), BUT be empathetic. I AM THE CUSTOMER! I also visited his place and I do see he is a bit busy, but this does not give ANY EXCUSE to have this kind of experience! I much rather him to tell me something like "I am too busy and I won't be able to get this done in "X" months". If he told me this, that is fine. But instead, a HORRIBLE experience. I would have been happy to find someone else and give him good review. But here we are now. He seriously hurt my business due to his delay in getting my project done. Thank you Issac!!! I do not recommend doing business with this guy, unless you do not mind waiting 6+ months to get a project that should have taken less than 2 months. (I have spoken to other similar business owners who got a similar project done within 2 months). In addition, you cannot guarantee the quality. Finally, (as I always say), see his reviews on Yelp and Google. You can see a trend of his reviews. ( Yelp - Out of eight reviews, three are 1 star, one is 3 star. Google - two 1 star , 2 - three star.) Take a look yourself before you decide. BUT MY RECOMMENDATION, FIND ANOTHER VENDOR!

    Great install team to work with to help get our franchise up and running with signage. The install…read moreincluded temporary vinyl, permanent vinyl, cut vinyl, foam/laminate interior signs, and acrylic signs. The level of care and detail that went into each sign's installation was great, and the communication throughout the install was a huge help to me as a Project Manager.

    Swerve Creative - Monogram from Theo at Swerve Creative for our wedding

    Swerve Creative

    (7 reviews)

    Talented, Creative, Best Graphic Designer!…read more This review is way over due!! I have been working with Swerve Creative, Theo Chilicas Principal for over 6 years. He has an amazing eye for great design and creativity. I started as a self employee business and needed a brand that represents me as a hairstylist and capture who I am, and I got an edgy, beautiful, on hit logo brand that was perfect for me! He's a great listener and his easy going personality has been refreshing to work with. I opened a Salon in Burlingame, NABI, and needed branding and logo for my new venture, Swerve Creative and his team has captured the feel and atmosphere of my Salon beautifully! He created a website, logo, a beautiful window art that I am in love with! I appreciate his work ethics, prompt response and caring about his clients happiness. Theo is a true Artist and Master of his craft. I've had the opportunity to check out some of his amazing work, I would say Theo has unlimited talents to any kind of design work you are looking for! I am a small business and he treated me with great respect and importance. Swerve Creative, Theo Chilicas and his team rocks! I am their biggest FAN! Thank you!

    The most amazing creativity, thoughtfulness and partnership. I have been working with Swerve…read moreCreative and Theo for a while now on multiple projects, and have liked the work so much I asked him to do a very special and personal project for me - creating the design for the monogram for my husband's and my wedding. The attention to detail, design, creativity and how he was truly able to capture the essence of us in two letters and an ampersand! He really listens, understands and takes feedback in such an incredible way to provide the highest quality creative ideas. We were BEYOND impressed and cannot sing praises for Theo and team enough!! THANK YOU for making that memory so unique and special!

    Symbolscape - marketing - Updated May 2026

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