They have a beautiful selection of dresses, but their customer service is seriously lacking. I went…read morewith my mother in law to try on dresses and the consultant did not say a single word to my MIL during the entire process. Neither did she help me with trying on dresses or offering to help me take pictures. I left a one star review on google, which I felt accurately reflected my experience and was contacted by the owner, Lindsey. During the phone call, I did not feel heard at all and felt gaslighted that my experience "wasn't terrible enough to be a one star and maybe consider raising it to a three". I was also told that my actions are hurting a small business and the consultant took my review very personal. TLDR; Can't recommend this business to others unless you want to be feel unwelcomed during the entire process and then be harassed for you feeling that way :)

Annalise has the most beautiful selection of dresses with unmatched customer service. Lindsey and…read morestaff are incredibly knowledgeable and kind. Can't recommend enough.

This salon refused to even allow me an appointment. They wouldn't serve me with 15 weeks until my…read morewedding date when the designer dress I wished to order only had a 10 week ordering time frame. They further decided I was upset I couldn't order the gown off the rack when I simply wanted a dress ordered from the designer and know my measurements. It's their loss as I need 2 gowns, one for destination and one for the later stateside ceremony, but please take your business elsewhere if you actually want service instead of judgement and snobbery.

I can't rave about this place enough. They are a new establishment to Richmond, but Bryce and…read moreCaroline make you along with your party feel right at home as soon as you step through the front door. They have a teacher and healthcare worker discount as well of 10%, which helps tons in the final pricing. I never felt pressured to make a purchase and I couldn't have thanked Bryce enough when he notified me that the dress will be increased in price per the designer and was able to get me in for a second look even though the only time I can make it was when the store was closed. They are extremely dedicated to their customer base and truly do make dreams come true!

Street parking is available or parking in neighborhood adjacent or parking lots…read more I always love coming here when I'm in Richmond. They have a great selection of dresses and seem to change their options decently. The workers have always been nice and attentive and helpful with giving suggestions. I've always been able to find dresses when I have an occasion and the prices aren't too bad.

I made an appointment for 10 am. I was greeted immediately by a wonderful young woman who went…read moreright to work. I'm sorry I don't remember her name. Everyone in the store was quite friendly. I never felt embarrassed or body shamed. I was really worried about that. She took pictures and didn't rush me. For mothers, like me, it was a great experience and I highly recommend this store.

I had an appointment for a fitting here and was thoroughly impressed with the customer service ,…read morepatience, and willingness to assist in any way that the staff showed me. From making my appt the week before to the day of my appt every employee was courteous and able to provide me with all the answers to my questions. As a plus size woman, bridesmaid dress fitting can be a little overwhelming, but Elizabeth ( who I realized at the end of the appt is actually the owner of this location) was so sweet and really wanted me to find the fit that would work best for me. I can't say enough about this location, it was a breath of fresh air to have experienced this type of customer service. I will definitely keep them in mind for the future !

Their dresses are extremely overpriced and I received terrible customer service when trying to…read morearrange the pickup of my dress. For context, the bride and other bridesmaids are based out of DC but I made a fitting appointment and ordered my dress from the Richmond location. At the time of my in store order, the consultant said that I was good to go and they'd call me when my dress arrived in Richmond. Fast forward almost 6 months later, after trying to track my dress down over the past two weeks (I received an email on 3/10 saying my order had arrived and they would be shipping them out to us the next day), the DC office said they had the dress and apologized for the mixup and told me to send them an I address so they could ship it to me, there was NO mention of an additional charge or that they would not ship the dress to another Bella location. Today, they informed me that it would be an additional $26.50 for them to ship the dress to my home address as they do NOT ship dresses between locations. It's absolutely ridiculous that this information was NEVER communicated to me at any point during this process and I will be highly discouraging my friends and family from using Bella in the future.

The team has always been amazing every time I have visited over the last ten years. Tonight they…read morewent above and beyond. I got stuck in traffic after work and had a bra emergency. I had one give up on me this morning RIP and I'm getting ready to go out of town so i was desperate. They whole team went out of their way to help, even through I came in WAY to late and too close to closing time to get the full service treatment. The entire team went above and beyond to help me find bras that fit me well, covered all the good bits, and supported the girls! Thank you all so much for making sure I had exceptional service!

This place is a boutique. When you walk in you feel the warmth and see the beauty of the displays…read morein this store. The ladies take their time to fit you and make you look stunning! The staff there are very knowledgeable and helpful to make you look pretty! Excellent customer service! I would truly recommend to come here and get your yearly check up to make sure you are fitted properly.

I've gotten a few pants taken in here. Mone is great! I really never thought about getting my…read moreclothes tailored so they fit perfect, but I started with one pair of pants and I'm hooked. Becuase I've only needed minot adjustments, it's taken less than 10 minutes for her to pin my attire to the needed measurements. AND, when I got my items back I couldn't even tell where the adjustments were made so it looked super natural. Can't speak too much to turn around time, I dropped stuff off before a vacation and picked them up when I returned. I would call first just in case she's closed/on vacation.

Quick, Easy, & Affordable…read more I brought some jeans to get hemmed, and the whole process took maybe 2 minutes. Turnaround time was about 3 days. The total for 2 pants with a regular hem was $30. I had never been to a tailor before this, so I was a bit nervous going in; however, the staff was super kind and made the whole thing super comforting & inviting.

We used Emily Warden for our engagement ring as well as our wedding bands. The staff at the shop is…read morefriendly and helpful. Particularly for a potential groom selecting an engagement ring with very little experience or knowledge of jewelry, the shop and staff provide a comfortable environment that you don't always get at larger jewelry stores. It's icing on top that you get to support a local business in the process. We strongly recommend Emily Warden for wedding jewelry shopping in the Richmond area. Photos courtesy of https://vnessphotography.com/

If you're in the Richmond Bridal world, you've probably heard of Emily Warden Designs. I first…read morelearned about this local jewelry shop after my friend's bridal shower in 2022. She got an absolutely gorgeous ring from them. I decided to look at their Instagram and fell in love with their gorgeous jewelry. Fast forward in time and I fell head over heels for their seafoam compass kite ring. My partner used to make maps and we've traveled/grown a lot together in the years we've been together and I loved the symbolism the ring had for me. We set up an engagement ring appointment earlier this year to try on different rings and get my ring size. We spent an hour learning all about engagement rings and drooling at all the stunning designs. I fell in love with so many rings that afternoon. Lexi, the specialist who helped us, was absolutely incredible. Her knowledge and kindness made the special experience 1000x even more special. I was so giddy and excited. And I felt like she shared and encouraged my excitement. I went back one other time to show my mom the rings and she loved them too. My now fiancé had a good experience with Emily Warden Designs. Do know that they won't melt down metals, but they can use stones from other rings. We were given his grandmother's engagement ring and the center diamond of my ring is now that stone. I love having a piece of her with me with the gorgeous design. My fiancé had to place a custom order to use the center stone, but told me it was an easy process. They say it takes 4-8 weeks to make it and he got it in 5 I believe. We went to school in Miami, so he proposed to me at the riverwalk where we had our first kiss. I love my ring so much. I also love Richmond so much. It's beyond special to have my engagement ring from a local Richmond jeweler. I highly recommend visiting this gorgeous store for your jewelry needs. They offer earrings, necklaces, bracelets, and more.

Rachel & everyone at Blue Sage Bridal made my wedding dress shopping experience AMAZING…read more I was very nervous because I don't like shopping for clothes. I can be very self-conscious and my own worst critic. Rachel made sure every step of the way I was comfortable, and I felt confident. I was able to find my dream dress, and I fell in love with it! My mom and sister were with me and it was just a perfect (and quick!) experience Also - if you go there please try this dress on! It was absolutely gorgeous, but it just didn't fit my venue vibes!

I had the absolute best experience here with Quincy. I made a first time dress appointment online…read more I brought my mom and mother-in-law. There was tons of gorgeous natural lighting. There are two fitting rooms next to each other, but separated by a room divider. Each fitting room was spacious and had a little stage with couches surrounding them. I had a fantastic experience. I filled out a form about what I was looking for beforehand. Quincy pulled out some dresses she thought I'd like and really did an amazing job. She was kind, patient, and extremely helpful. I tried on a lot of beautiful dresses all within my budget which I loved. She was so transparent about pricing and which dresses were made to order. Although I haven't officially bought a dress yet, I really keep daydreaming about one specific one I fell in love with here. I highly recommend visiting Blue Sage Bridal for your wedding dress needs.

The Proper Petal is AMAZING!!!! I can honestly say they blew us away with their work. I had some…read morevision of what I wanted for my wedding; we shared pictures, and they took it to a level that far exceeded my expectations. Their inspiration and artistry were remarkable. I heard from guest after guest after guest that our flowers were the most beautiful flowers they had ever seen at a wedding. My mother was so pleased with Kristen & Sarah's work she wanted to take every flower back home to Massachusetts with her after the wedding. Kristen and Sarah covered the spectrum. My bouquet was remarkable, they put together gorgeous arrangements for our rehearsal dinner & wedding, and they even decorated barn doors we made that were supposed to be on the lawn for our reception. Unfortunately by mid afternoon the forecast was looking terrible, and they rearranged the flowers and greenery inside the tent and created another masterpiece. I have never seen anything more spectacular! They were so easy to work with and super responsive. I highly recommend them for all your floral needs!

My friend told me about The Proper Petal and I am very happy I used them for my wedding flowers. I…read moreordered 4 total bouquets and 5 boutonnieres. This was a smaller order for them but they were happy to help. I sent a couple of emails with pictures to give them an idea of what I was looking for and they nailed it. The wedding was held two hours away from them but luckily they coordinated with my photographer (who lived in their area) for her to deliver the flowers. I was originally going to put together my own bouquets but so glad I spent the money. They were very reasonable and the quality was amazing. My bridal bouquet was so beautiful, I didn't want to put it down! I would highly recommend The Proper Petal for your future floral needs!