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    Swomc Design

    5.0 (2 reviews)
    Closed 10:00 am - 10:00 pm

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    1 year ago

    Helpful 7
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    Love this 11
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    10 months ago

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    The Bead Shop

    The Bead Shop

    4.2
    (62 reviews)
    0.2 mi
    $$

    I went in for a custom hand chain, I wanted to add a clasp incase I needed to take off for CTs or…read moreMRIs. I explained all this to Abby, and she was absolutely incredible! I seriously love her! lol She was so sweet, and such a vibe. She knew exactly what she was doing, and took her time to make my hand chain perfect for me, and explained exactly what she was doing. I will most definitely be coming back for more by Abby! Thank you again Abby!

    Horrible customer service…read more I was really disappointed with my experience here. I stopped in earlier today to pick out some beads and bubble letter charms. The employee initially told me she thought the bubble letter charms were around $3 each, but she wasn't 100% sure and needed to double-check. Because she was busy helping other customers, I told her I'd leave everything under my name and come back later once she confirmed the pricing. When I returned, I found that she had already threaded every letter charm onto a chain. I never asked for this service, and it was never discussed with me. She then told me the charms were actually $40 each, which was much more than I expected based on the initial estimate. I politely declined to purchase the charms and said I'd still like to buy the other beads I had selected. That's when she told me I owed a fee for the letter charms because she had put the chains through them. At no point was I asked if I wanted that done, nor was anyone tell me there would be a fee for it. I explained that I wasn't comfortable paying for a service I never requested, but she continued to insist. Because of how the situation was handled, I ended up leaving without purchasing anything. Unfortunately, they lost a sale and a future customer. Beyond that, the customer service during both of my visits felt rude, dismissive, and unwelcoming. I was made to feel like I was inconveniencing her simply by asking questions and trying to make a purchase. I value good customer service just as much as the products themselves, and this experience fell far short of that.

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    The Bead Shop
    The Bead Shop
    The Bead Shop

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    Business & Pleasure

    Business & Pleasure

    3.9
    (15 reviews)
    0.1 mi

    I'd like to thank the incredible staff for their service and making an exchange for a chair that…read moreI'd only had for six months. It was very easy and seamless. Everybody's very nice and those the product really well they make wonderful umbrellas and outdoor chairs and lounge chairs in the old world way made of canvas and wood and iron beautiful

    Let me start with the one bright spot: Nika at the Laguna Beach store is fantastic. Every issue…read moreI've had, she's handled graciously and professionally. If this review were about service alone, it would be five stars. Unfortunately, it's about the products. Strike one: I bought several beach towels. They sat UNUSED in my garage for a few weeks, and when I brought two back to exchange for a different color, one had visibly faded -- from UV light coming through a garage window. A beach towel that fades from indirect sunlight, before it ever saw a beach. Nika exchanged them without charge, and I liked the look enough to buy six more. Strike two: I then invested in a large, very expensive market umbrella with a heavy base, plus two smaller umbrellas with the same bases. In less than THREE MONTHS, the bases were rusting. These are outdoor products from a premium coastal-lifestyle brand -- rusting in under a season. Again Nika came to the rescue, swapping them for stainless steel bases (I paid the difference). After the second failure, something felt off for such a high-end-looking company, so I finally did what I should have done first: I Googled their reviews. They were astonishingly low. Now I understand why. Beautiful designs, wonderful in-store service, but the products simply don't hold up to their intended use. At these prices, that's not acceptable. Do your homework before you buy -- I wish I had.

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    Now carrying Vacation sunscreen in lotion, spray, whip, & spritz!
    Now carrying Vacation sunscreen in lotion, spray, whip, & spritz!
    Business & Pleasure
    Business & Pleasure

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    Swomc Design - accessories - Updated July 2026

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