Was having a relaxing day in Laguna, walking around and such. Wandered into this store. Was not expecting to buy anything. Person working there started to suggest items to try on. Ended up trying on about 20 different things and leaving the store with 4 bags full. It was a great experience all thanks to Tania. Went on here to post a review and saw all the bad reviews. Not sure what happened to those people but we will definitely be back! read more

This store was so awesome! Great place to find good basics for your everyday outfit. A friend recommended I check this place out. It was not a disappointment. Gayle was super friendly and helpful (: read more

This place is great. I have bought various shirts over the years. This year I wanted a short sleeve, camp collar, linen shirt with a pocket. They had one in light blue that I just loved. I will admit they do get a little heavy on the upsell but I just say no. I keep going back because the selection and the quality are definitely there. Highly recommend. read more

Walked in looking for a simple sweater. Tried one on and the person who helped me said "it looks great! I love it!". It clearly looked terrible on me and told her I didn't like it. Try another sweater and she tried upselling me a leather jacket. Decided to buy the one I liked and she pushed another color on me saying "I'll give you 20% off if you buy both, you'll need it!". The proceeded "are you sure you don't want to also buy the first one you tried? I have to get rid of them, I'll do 50%off on that that first sweater" I said no thank you but she still was trying to push that leather jacket...this time in brown. So...she lied. It was looking like crap but you needed to get rid of it. I told her I didn't like it and still was pushing for me to buy it at half the price (after she already made me buy an extra item I didn't really need and after trying to sell me a leather jacket I already have). At the end she even asked if I wasn't shopping for any jeans by any chance. Seriously, leave customers alone, it's rude AF to be so pushy. Terrible attitude for sales. And attitude in general. Nah I'm really frustrated by the entire experience. Just bad, bad sales practices. At the register I looked up the store on Yelp and read other customers having the same exact experience with the same exact person. Owner was trying to print the receipt but I'd rather not walk in there anymore. read more

I haven't been back to this location and hope you don't either. This is how the owner is trying to resolve my bad review and experience?! 1. How does she know my review is supposed to be about this Eddy she mentions when I clearly stated it was a middle aged woman who helped me. 2. Eddy doesn't work at The Vault Men but she knows where and states it. But also says he is no longer with the company. 3. Then states she's worked with him for over 20 years so how does that make sense? 4. Owner tells me I should've reached out to her instead of yelp because yelp is for customers who shop which is saying what? That my father & I weren't shoppers because we left due to being mistreated?wow. 5. Lastly, even after no resolve she has the audacity to request I remove my review. BEWARE OF THE LACK OF RESPECT & CUSTOMER SERVICE. read more

The Vault Men - Supposedly the owner of the store for The Vault Men. - Leather Goods Near Me - Laguna Beach, California

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Tania Hodek is THE ABSOLUTE BEST! Tania welcomed us with a big smile, fun personality, kindness, and her bright Soul. A few months ago, my nephew, who is on active duty with the United States Marine Corp, visited from Washington, DC. We decided to have a fun-filled day in Laguna Niguel. We were just going to look at the latest fashion styles and stepped into The Vault Men & Melrose Place. Tania made my nephew's visit and our 17 year reunion event incredibly memorable! Tania is an exceptionally talented stylist! She was super sweet, exceptionally attentive, and so Kind! We will always remember the brief, but everlasting memories Tania created with us - from her warm welcome to listening to us, making perfect fashion recommendations, laughing with us, enjoying the ambiance, and blessing us with her kindness. Thank You, Tania for being so Beautiful & Kind! read more

I have shopped here at least 3-4 times over the past few years. I am a huge fan of the Robert Graham line of sports shirts and this is one of the few retail stores that caries that brand. All of the one star reviews here on Yelp are spot on and 100% accurate: 1) Very high quality clothing (which obviously isn't cheap), unique brands that you won't find in larger clothing chains. 2) Customer service is non-existent - think used car sales woman. Borderline aggressive some of the times I've shopped here. Head up to Gary's in Newport Beach (Fashion Island mall) - larger store, similar high quality clothing, and you'll get true customer service. Disappointing that the sales staff here are so aggressive. I prefer to support small local businesses (yes, the sales staff are THAT aggressive). Really makes for a poor shopping experience, especially when you are dropping $200+. read more

This has been one of my favorite Men's Stores for About four years, I particularly gravitate towards Robert Graham and Au Noir. The Au Noir sport coat my wife gave me a couple years ago stiil gets positive comments, particularly form guys; the price was quite reasonable. Once and a while I find things I like, but they don't have my size (L); likely because it's the most popular size. As new items get stocked regularly, I like to go back every three months while in LAguna Beach. Thumbs up. read more

Today we had a great experience shopping at the Vault Men's in Laguna. The employees are very attentive and they take the time to know their customers read more

High pressure sales. They serve you liquor, push the merchandise on you but will not let you return anything. Store credit only. Will not shop there again. read more

Wish I would have read reviews! Nice stuff but sales associate very pushy. Felt guilty for buying what I did for my husband. He made us feel cheap because we didnt buy what he recommended. Should have a better return policy! read more

bad costumer service,bad selection and the owner is so racist don't waste your money there

Great selection of high quality clothes. Stephanie is a fantastic stylist and sales person. No high pressure sales and great suggestions.

Love the staff and the clothes are great! Always good to pop in and see the new items.

This is my favorite place to shop for clothes, all high quality very unique up-to-date styles. Vanetta is the best stylist there she knows how to put items together that looks good on you and fits you well she will not lie to you. Vanetta put me in the coolest looking jacket and I swear that everywhere I wear it I get compliments the whole night! seriously I almost don't want to wear it out because of all the attention it gets me. If you hate shopping as much as I do go see Vanetta and she'll make your shopping experience easy and fun, and you'll leave with some really nice quality clothes that will impress and make you feel good about yourself like it did me. Thank you Vanetta! you are awesome! read more

Stopped by just to brouse. Approached by a brunette lady who by the is one of the rudest saleswomen I've crossed in years. Although I've made a few purchases there, I doubt I'd even return. Poor customer service to the max. read more

Great staff and an awesome mix of unique and stylish clothing. Service and selection is what I really appreciate and this place has both, in spades! Highly recommend if you're looking for a wardrobe update that will set you apart. Highly recommend. read more

We did some shopping in this store over Memorial Day. The store has a wonderful selection of merchandise-clothing you won't find everywhere else. We found the service to be terrific. My husband bought a few pieces of clothing, and one of the items did not work out for him. Vanetta took care of the situation immediately. The service she provided was very professional and accommodating. We will definitely be back on our next visit to Laguna Beach. Thanks Vanetta! read more

My husband and I were in need for an outfit for him while on vacation. We were shopping around and came across this store. The store carries very nice men's clothes and the store attendant made the whole experience very pleasant. If I lived in the area I'd probably shop there for my husband often. Loved this place, highly recommend. read more

Unless you just plan to spend a ton of money, I wouldn't go into this store. Extremely high pressure. We walked in just to look around and the salesman starting pulling clothes for me. Very high pressure and talking fast to get me to try on jeans and then shirts - acting like he knew my style based on what I was wearing...We'd been to the beach so I had on a swim suit, t-shirt and boat shoes. The jeans were $270 and who knows what the shirts and ultimately shoes were. He kept trying to get my wife to affirm his choices - but she was having none of it. After I finished he rang up stuff I never said I wanted and it came to somewhere around $600....he then started cutting prices and got to around $350. Remember, I never said I wanted to buy anything. Very used car feel - he slammed something on the counter when we left without buying. I've never felt better than when I escaped that store. read more

Don't know what the sales guy was on last night but he was bouncing off the walls... Jumpy, rude, and wouldn't listen to what we were looking for. Truly unbelievable. Too bad because they had some nice stuff, but we couldn't wait to leave. You just lost a $500 sale buddy read more

I went to get my husband some gifts and the experience was so pleasant at The Vault Men, great customer service, help with section and loved the merchandise thank you The Vault Men! !! read more

My husband can't stop raving about this store. They're are not a lot of options for men's clothing. The Vault nails it. He was very impressed with the service he received from The Vault Men. They have their own label of shirts specially made for their stores. Also he purchased boots, a sports jacket, 2 pairs of 7 for all Mankind jeans & 2 pairs of casual pants. The sales staff is phenomenal. Tania knew her products & was so helpful. She ordered the correct fitting pants for my husband who is 6'2". Eddy was wonderful as well. So pleasant to shop at this store. The owners are hands on & on site. Met & chatted with them. Wish they'd come to Boston but who can blame them for not wanting to leave Laguna Beach. We didn't! Thank You Gila! read more

Very high pressure salesman. I do not recommend. We were really put off. Sorry. We were next door and he got us to come in by saying how bad my husbands jeans were despite his great hat and shirt. He then got my husband to try on a $200 pair of jeans when really all he wanted to look at was a hat read more

The salesman was very rude and way too pushy. I was going to buy a shirt or two but not now. Oh well, another lost sale.

Don't waste your money here. My husband and I are big believers in supporting stores with quality customer service. This store is far from quality customer service - more like shady and pushy! (as you can read from previous reviews). I had purchased clothing from this store for my husband a few months ago and he liked the shirts. I went back last week to surprise him with a new one, however he didn't like it. My husband went to return the shirt 2 days later and she told him they only give store credit or exchange, no money back! When I was purchasing the shirt she verbally told me a much different "return policy" - I could return the shirt if he didn't like it and if it was a christmas gift, I could even return after christmas. The receipt says only 7 days to exchange or receive store credit, no returns or money back!!! Needless to say, he was furious being that the shirt cost about $160 (with tax!!). She finally called the owner who ended up returning the shirt for us - but what a hassle!!! Such a shady way to sell something by lying about the return policy. We would have come back to buy stuff in the future but after this experience, we will never return. Buyer beware. read more

I had a great experience at the men's and women's department about a week ago. The sales person, Cyn was on top it it. She knew exactly what looked good on us. So appreciative for the customer service and beautiful clothing. Will be back. read more

I visited their high end store in Laguna Beach, there's no way I could justify $188 for one shirt. They recommended their second store, Vault and I'm glad I went. The host was fantastic, a real character. I pushed him to his limits and he pushed me to mine, I left with 3 amazing shirts for $ 100, sticker price on each $150. I will be back, great service, fantastic product and a really decent, down to earth attitude to sales. Big thumbs up from me. read more

The Vault Men is my go to spot for shopping for my dad and brother when I'm in SoCal. Gila, the owner, is such a gem and has a keen eye for fashion. Great, fashionable clothes in an awesome environment! read more

Extremely rude personnel. They act like you're bothering them by just walking in--

Stuff here is expensive negotiate over price. BEWARE... there are no returns allowed after 7 days and only for store credit days 1-7.

Wonderful place to shop. Gayle knew my measurements without telling her. She knows what looks good on you and her personality is a lot of fun. Enjoyed my shopping experience there read more

Gayle did a great job helping me find clothes for an upcoming interview. She was attentive, helpful, and made the entire experience very fun. I'll definitely be visiting the store again soon. read more

I stopped in with my boyfriend to look around and we were so impressed! We didn't intend to buy anything, but after Tania's help, my boyfriend left with two shirts! He was super excited that he could walk into a store, get great customer service, and have an awesome selection- they have a lot of great designers. Tania was so helpful, nice, and knew exactly what we were looking for. Highly recommend! read more

Quality of clothing is high, with decent selection for a small store. But saleswoman was relentless and argued away my input and objections. Other postings about pressured sales are right-on. Clearly they have old-school sales training that teaches up-selling to 1-time customers rather than encouraging satisfaction. read more

Best high end men's clothing all the top brands! Got all my Father's Day gifts in one place ! And the customer service there is amazing

Great store with an amazing selection of my favorite designer (Robert Graham) as well as many other great brands. I always love the service and attention that I receive from the knowledgeable staff. I am a loyal customer and will be for many years to come! Thank you! read more

What a great experience. The service was great and my husband purchased some great looking clothes!!! Thanks