I waited several months before writing this. Why? Because I was furious and didn't want my words to be driven by anger. Yet here I am, more than nine months later, still disgusted by how I was treated by this blatantly discriminatory company. I hesitate to use that term, but there's no other way to describe what I experienced.
In September 2023, I had a severe back injury that required surgery. Once I started working again, I returned to this company facility on Memorial because I enjoyed the atmosphere. I was such a fan that I visited six days a week, despite the inconvenience of having to walk 200 to 500 yards just to get inside due to limited parking. It was worth it to me.
One day while I was working, I took off my shoes under the table. A staff member approached me and told me--very rudely-- it was against company policy and that I had to put them back on. I wasn't aware of the rule, so I complied immediately.
A few days later, due to a lack of parking spaces, I waited in my car for one to open up. The same staff member who had spoken to me about my shoes came outside and told me to move. I explained that I wasn't parked--I was simply waiting for a spot. We exchanged words for about 10 minutes, and eventually, I told him I would report his behavior and tone to management. His response? "IF you do, it won't matter!" I found that hard to believe, so I wrote a letter to management the very next day.
Their response? They terminated my membership.
I was never a disruptive customer. I simply stood up for myself when I was treated unfairly. Most companies would appreciate loyal members giving feedback about what's happening on the ground. But not this company. Instead of addressing the issue, they chose to terminate me.
I urge you not to support this company. They don't value their customers. read more