After having a "cold shoulder" experience at another Rolex AD my fiancé and I were pleasantly surprised by our experience with Swiss Watch Gallery! Christie helped us and took great care of us! She was very welcoming and patient with us while we checked out a few watches and narrowed down exactly what I wanted to try and get for our wedding. We had such a good experience that after registering my interest for the watch I liked, we decided to check out some of their wedding bands. We ended up picking out 2 beautiful rings for our wedding! Overall my experience was amazing! I highly recommend checking them out and asking for Christie, she was terrific to work with! Hopefully I can get my dream wedding watch! read more

Went in looking for a watched and was greeted by this older gentleman who was sitting to the left of the entrance who was pretty rude. I was looking for a particular SA but dude couldn't even give me the time of day... I was looking for a particular piece that the Mission Viejo location had put aside for me but i didn't realize it was at the Mission Viejo location and not the Brea store Long story short, I ended up buying the watch at a Cartier boutique for my fiancèe TODAY. Im sure this place is great, but one bad seed who thinks he is too good for the next customer gives everyone a bad rap. Find another career buddy... read more

I went to the store intending to buy a watch for my husband. My husband tried it on and liked it, so he asked the salesperson (Hussein) whether the item came with its box and paperwork. Upon being asked this, the salesperson responded very rudely, stating that it didn't--and that it shouldn't be an issue (he became angry and was quite abrasive in his tone). He then put the watch we were interested in back and said, "Good luck," effectively shooing us out of the store. read more

If I could give 0 stars I would. Beware of this sketchy place - I came in to look at a rolex , the owner/salesman was very rude from the get go to me, sizing me up and down. I selected a watch that I like, upon talking a bit with him, I let out my thoughts & we were more of less talking, didn't say Anything rude, this guy packs my stuff up and tells me to leave. Weirdest situation i have ever been in. Saying "I don't pay rent on this place for this" what a horrible salesman and Owner. They have tons of watches that never sell, No wonder. He is a horrible salesman and Extremely rude, would not even let me talk, contradicts anything that was said. One of those guys. Super humiliating experience, Don't waste your money here, they absolutely Do not deserve it. read more

I purchased a Tudor from Mike Kazandjian on Mar 20, 2024. In Nov 2025, the watch had started to keep time poorly and stopped running. I opened by Tudor box and realized they had given me a warranty card for a different watch model and serial. I contacted SWG and Mike for repair and resolution. After Mike not being able to obtain the card from another customer who it was swapped with, he stated that he would order a new replacement one from Tudor. He also took the watch in for repair. Jan 2026 the watch was repaired, but no receipt or invoice was given to document the warranty repair. Every month since then, I have followed up with Mike and as of the time of this review, Sept 2026, 10 months since first contacted, I have yet to receive my Tudor warranty card, and have not heard from Mike since Apr 27, 2026. I have since attempted to reach out 6 more times with no reply. At this point, SWG has lost my warranty card and my trust, and I am not sure that either will be recovered. There are a lot of other watch dealers that take better care of customers, big and small. read more

Swiss Watch Gallery - Watches Near Me - Brea, California

I bought a Rolex from them couple years ago and they promise me FREE chain resizing at this location. Today I went there for resizing, they charged me $25 and explained change of ownership. They don't know how to keep their promises. read more

I've finally found a jeweler I can trust. They have been fantastic to work with, helping me select the perfect gifts for both my wife's birthday and Mother's Day. Raquel provided exceptional service she was incredibly helpful, knowledgeable, and genuinely friendly throughout the entire process. I was also thrilled to learn that they handle custom pieces, which is exactly what I was looking for. Highly recommend them for anyone looking for high-quality jewelry and a personalized, stress-free experience. read more

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Went in and asked to try on a Rolex. They politely told me they did it have anything in stock, which was expected. They also suggested that I might have a better chance of getting one if I bought a ladies watch and/or purchased some jewelry. The entire interaction was awkward and uncomfortable. They then sent several follow up texts about available ladies watches, but never about the watch I had inquired about. Fortunately I was able to find a store that had what I wanted without being asked to buy thousands of dollars worth of merchandise I did not want. read more

Christie was very helpful, knowledgeable and super friendly in helping me buy my first Tudor watch. I went in knowing with some knowledge but she was very patient and accommodating as ai was trying on different models to help me decide which was the best fit for me. A few other men salesman seemed to be stuffy and not overly friendly but that was the vibe I got, we didn't deal with them. She also helped my wife with some jewelry that we also purchased. read more

Swiss Watch Gallery - Beautiful watch... - Watches Near Me - Brea, California

Went to the store last week to follow up my inquiry in getting a rolex. Spoke to george very briefly. Very stand offiish to begin with. Told me flat out they prioritize repeat customers. It will take years to get one. Very rude individual. Good thing he works at retail. Imagine him working in healthcare. Will never go back to this store again. Thats the rolex experience I get from this AD. read more

Woman up front was incredible. She was friendly, approachable, curious, and eager to help us find something. The two men working at the Rolex booth in the back this Saturday afternoon were extremely off putting. Cold. Ignored. Asked them a few questions and received 1-word curt replies before they went back to talking to each other and looking at their phones (store was completely empty with no other customers). If you want to be sized up and judged by pretentious snobs, then grovel to be on a waiting listing, this is the Rolex AD for you. This is the exact experience you read about online that pushes people into the gray market. What a bizarre industry where people eager to spend $20k+ get treated subhuman for not stapling a bank statement to my forehead and donning a designer suit. read more

Very happy with my purchase from Swiss Watch Gallery Brea yesterday. I had my name on their waitlist for a rolex for quite sometime, but have not heard from them. I just called them yesterday to try my luck since it's Black Friday and told them that I'm trying to get myself a watch for my up coming birthday. Lucky enough they had an exact watch that I was looking for which was the 124270 rolex explorer 1 36mm and I pulled the trigger. Thank you Natasha and everyone in store for the welcoming experience yesterday. Very happy with the purchase and will defenitely comeback for more business. read more

Swiss Watch Gallery - Watches Near Me - Brea, California

My wife and I were at the Brea mall doing some shopping on our wedding anniversary (33rd). While walking by we saw the Swiss Watch Gallery, decided to walk in and check out some watches. George came out to greet us and help. Absolutely informative and patient. We tried on a number of watches from various makers and never once did we feel pushed or rushed in any way. Thank you George, this means a lot to us. After some serious consideration I decided on an Omega Seamaster Professional. George quickly sized the watch for me, and one of his colleagues offered to clean my wife's rings while we were there. And they turned out much shinier than we expected. Thank you SWG team for all the attention and awesome customer service. If you ever need a watch or would like to learn more about watches, you definitely need to ask for George. The knowledge he shared with me was incredibly valuable. We will definitely be returning customers. read more

Swiss Watch Gallery - Omega Seamaster Professional - Watches Near Me - Brea, California

was on list for 6 years for a rolex submariner. had to get a datejust from them to move up in priority. never got my submariner, and now they lost their rolex AD license (prob got caught by rolex doing this shady stuff ) read more

I stopped by for the first time to look at purchasing a Rolex. Natasha was incredibly sweet, welcoming, and patient. She made the entire experience feel comfortable and special, taking the time to answer every question without any pressure. Her professionalism and genuine kindness left a great first impression. If you're looking for a luxury buying experience with amazing service, ask for Natasha!!! read more

I've been on the list now for a Rolex for handful of years and stopped by on multiple occasions. It's finally come to a point to leave a review that I haven't had any success. The customer service has been okay, but can definitely be better and more welcoming. I was hoping this local store could be a good recourse to build my collection. There are multiple time pieces and brands on my list to obtain through the years. Overall it' has been disappointing. read more

There is not enough good things I can say about Christie!!! She is truly amazing! Extremely patient, works hard and well to find you exactly what you are looking for. They sell amazing jewelry fit for all, but Christie is the reason I continue to shop here and will continue to do so for years to come. Do yourself a favor and ask for her you will not be disappointed! read more

First off, when I went in the store, there was absolutely no acknowledgement nor greeting as I was standing around awkwardly for a while. Wanted to get a battery replacement for my Cartier watch and the man was so dismissive and said they don't do battery replacements and told me to go a kiosk. This is directly from their website: "At Swiss Watch Gallery and Fine Jewelry, we are proud to offer a comprehensive range of popular watch services. From fixing dial crystals and overhauling age-old timepieces to adjusting links for a snug fit, we do it all with genuine expertise. Whether it's a battery replacement in your beloved quartz watch, an elaborate machinery repair, or revitalizing your piece with a clean or polish, we are prepared." read more

Customer service was exceptional and very knowledgeable, they went beyond yo accommodate us, we will give them 10 stars if we could! , Mike Kazandjoan was amazing, we admiringly this business. Thank you read more

Thanks Mike and Christie for the great service and showing me and my wife around the selection of watches. Both of them were attentive and enjoyable to work with. Hope to do business with them in the near future. read more

2 PART REVIEW: 1. I have a Rolex Datejust 41on Oyster. I asked around my local ADs, who were also Rolex Service Centers, to inquire about purchasing a jubilee bracelet and they all informed me it was impossible. I finally contacted Swiss Watch Gallery and Raquel looked into this and informed me it could be done. I went in, ordered/paid for it and received it in a few weeks! 2. Wife loves Cartier jewelry and was looking at their Entencelle diamond/18k rosegold bengal bracelet. She was on the fence for that piece as it was expensive for what it was... small and didn't have any distinguishing Cartier designs like the Love, Clash or Just un Clou. Raquel referred me to Christie to help me design a Cartier inspired piece. I commisioned the custom piece and I requested the diamonds be twice the size of Cartier's. I was nervous along the way and Christie assured me that their jeweler was a master craftsman in the trade for decades. I got the ready call after appx 3.5 weeks. I nervously opened the box and was ecstatic with the final product. Wife shared the same enthusiasm! Thousands of dollars saved with diamonds twice the size! Thank you Raquel and Christie! You were both very pleasant to work with and I'm sure we'll be seeing lots of eachother in the future! read more

Swiss Watch Gallery - DJ41 with Jubilee and Oyster bracelets.. like having 2 different watches! - Watches Near Me - Brea, California

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George and Raquel don't seem to understand the importance of local customers. Their selection is like their service; non existent. If you want a watch, they will add it to your profile and you"ll watch your newborn graduate college before you ever receive a call from them. I've waited for multiple watches and ended up sourcing them at other retailers who practice fair business and appreciate local customers. read more

Waste of time and seemed arrogant or disrespectful. Came in here with some coworkers looking to buy their first Rolex. We were dressed casually since we all work in IT department, but we do have the money. However, the moment I walked into the store the older guy (I assume is the owner) hardly lifed his head at us. I felt that I was being judged simply for the way I was dressed, like he thought we had no money and didn't want to bother with us. It wasn't like he was busy with any other customers though. He just sat there staring at his phone the whole time and never bothered to help us or say a word to us. When we left there wasn't even a goodbye or anything. Horribly unprofessional service. Would never recommend going here. This is 100% my personal opinon. read more

Christie has been my Rolex specialist for over a year now and she helped me in acquiring a Rolex piece for my dad's retirement. Look forward to a continued relationship thanks again, ask for Christie and tell her I sent you. read more

Very good customer service. I called, they said they would help me, and provided a quick turn around. Thanks.

I have been visiting this shop for more than a few years now. So far, I have purchased 3 timepieces from this store. The most recent one was from last Saturday, July 20 - a beautiful Rolex Explorer. Every visit is a wonderful experience when you are being attended by a wonderful sales team. One particular salesperson-gentleman is George Mourad who is always accommodating, helpful, and knowledgeable. Purchasing a timepiece marks an event that is memorable and special. But purchasing it from Swiss Watch Gallery-Brea makes it even better. read more

Had a wonderful experience at Swiss Watch Gallery!! Raquel is the best!!! She was so attentive and listened to my story when I first came into the shop a few months ago. She helped me maneuver what size dial, band style and model would be best for a first time Rolex buyer. She took the time to swap bands, case sizes aswell as showing me what would look best on my skin tone. It was a very pleasant experience, and most definitely a memorable one. A few months later I got a call! At the end of the transaction with the watch in hand I was greeted by Leyla (store manager) who congratulated me on my first luxury time piece. It was really the icing on the cake to have someone be genuinely happy for you and your purchase. Will definitely be returning for another watch in the near future :) read more

Swiss Watch Gallery - Watches Near Me - Brea, California

Walked into this shop and an older gentleman and older lady sat behind the counter on their phones and completely ignored me the entire time. After a few minutes I headed for the front door and the older gentleman finally asked what I was looking for. I mentioned that I was interested in a Rolex and he looked bored and irritated. I asked for a specific model and he said it's highly sought after. It was difficult to have a conversation with him because he kept dismissing any possibility of buying any Rolex model there. He has a long list of eligible clients that would come before me. I was polite and respectful but I was not treated in the same manner. I don't recommend this place to anyone. Save your time and effort and find a different watch and jewelry store for your needs. read more

I was recently in the market for a Rolex watch and called Christie at Swiss Watch Gallery. She was so helpful with the watch information and texting me pictures! She was gracious enough to offer me a watch that I tried on when I visited the store. Although it was not the exact configuration I was after, it was an option and I did mention to her that I would be interested in this particular watch if it became available. I visited the store on Sunday and Christie called me on Tuesday to offer me the watch! I was super excited and told her that I would be down that evening to purchase. Unfortunately, I received a call from another AD on the same day and they informed me they had my watch in the exact configuration. When I called Christie to let her know I wouldn't be purchasing the watch....she was SO understanding and sweet!!! She even texted me to congratulate me on my purchase. I have to say, Christie Thompson is an AMAZING sales person! Please see her if you are in the market for a luxury watch or fine jewelry!!! I know I will be visiting her again soon!!! read more

Swiss Watch Gallery - Watches Near Me - Brea, California

Had the pleasure of obtaining my first Rolex from Swiss Watch Gallery. The staff were very pleasant and they were upfront about the waiting time. Once the time I arrived, I received a call from Mike who was very professional and explained everything about the watch as I was picking it up. Looking forward to continuing the relationship, and will definitely bring my Tudor here when it needs to be serviced. read more

Swiss Watch Gallery - OP41 in Silver - Watches Near Me - Brea, California

This is long overdue, but every time I look down at my beautiful ring I am reminded of how happy I was with Christie's kindness. She helped me design a gorgeous diamond pave band for my anniversary. I receive so many compliments and 7 months later, my ring is as sparkly as ever. Christie, you were so much fun to work with and I truly appreciate your professionalism! read more

Christie was exceptional to work with, demonstrating honesty, punctuality, and professionalism throughout. I would be delighted to collaborate with her again in the future. read more

I brought my Rolex in thinking it needed a new crystal, but the salesperson Mike Kazandian said it probably just needed to be buffed out. He took my watch and 2 minutes later, it looked brand new and there was no charge. Great service!! I highly recommend this shop of yours have a high end watch. read more

Brought my watch in for repair, had to wait 25 minutes for anyone to help me. Took two weeks to look at my broken watch and when finally called me for an estimate made it clear they never even looked at it. Just made up estimate based on how it looked on outside. read more

This week I had another excellent experience at Swiss Watch Gallery. I came in to make a special order, and George took care of me. He made it easy to order a specific piece of jewelry for a Mother's Day gift. (For anyone who may not know this, they have more than watches. They also have necklaces, bracelets, earrings, rings, and more.) Also, if you like Rolex watches, they now have exhibition pieces that you can check out and try on. read more

One word, patience. My second purchase from SWG and a shout-out to one of the greatest salesperson they have, Mr. George Mourad! Since the first time I met George, I have expressed my love for two-tone watches and how I'd like it to be a Rolex. I chose the yellow-rolesor Datejust 41 with the black diamond dial, fluted bezel, and jubilee bracelet, and George got me on the waitlist. I thought it was going to take a while, but in two months, I got the notice! Came in, and George brought out the Datejust, BRAND NEW. Brand new, as in it was inside the foam box that is used when Rolex ship the watches to their ADs, not the green presentation box. I know it's not common, but I like knowing the watch I've waited for has been untouched (personal preference). Thank you George for helping me with the 'daily', my Omega Aqua Terra, and the 'special occasions', my new Rolex Datejust. I'll definitely be coming back in the future when I'm ready to add more to the collection! read more

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I have contemplated on not writing this review because it will seem petty. But due to playing the "game" and after waiting for years for a Rolex steel model, I'd realize it's time to leave a review. I have a pretty okay, not huge, but okay sizable purchase history with Swiss Watch Gallery. My first transaction was in 2018/2019, purchased a Tudor GMT. At that time the Tudor GMT was fairly new and I was forced to buy additional jewelry. I didn't mind too much since I the jewelry will be a gift for my girlfriend at the time, now my wife. It did leave a slight sour taste but I'll let it slide. Over the years I did managed purchased more watches and jewelry. Recently I dropped by and inquired for for sports model Rolex, and was giving the same answer, "There is still a wait list for sport model steel Rolex". It's been years and I'm tired of the shenanigans. I'm done with the game. Will probably go grey market. And Swiss Watch Gallery have lost my business. read more

I purchased this custom bracelet from Swiss Watch Gallery in Brea and am just loving it. The owner designs these and this bracelet is awesome. The black leather was put together to perfection and the build quality is great. I have made multiple purchases at this store for luxury watches and jewelry. Hratch, Leyla, Kiki, and the entire Swiss Watch Gallery family are a pleasure to work with and I will definitely return for my next. I 100% recommend this place if you are looking for your next custom jewelry purchase. read more

Swiss Watch Gallery - Custom bracelet - Watches Near Me - Brea, California

I wanted to follow up on my previous review. I had a great experience with Jake roughly two years ago! Unfortunately, since that review things have changed! Jake has since retired and and any communication and positive interaction has been nonexistent. I have gotten generic pre populated mass text messages. Also, because of a system change my text messages have not been apparently received and thus not replied too. Showed my message to my sales rep and saw there system where no messages were received. I have been working to try and purchase a Rolex from Swiss for myself for nearly 3 years. My sales rep now is supposedly Mike but that's a very loose description. I completely understand the market is very hard to adequately supply a watch for all the demand. Nonetheless, I would expect for better service and at the very least a opportunity to purchase a Rolex for myself. I am always happy for others but I see several reviews of others waiting not long at all for watches I have on my list. I was told purchasing the watch would definitely increase my odds to buy a watch for myself by creating some purchase history. After purchasing the watch I was told leaving a review would help the store and myself. Since doing both nothing has happened for 2+ years. After the first experience I had such high hopes for the relationship to come but that's no longer the case. I fully expect after this review no further opportunities (not that I had any chance anyway) with the store but I felt it necessary to update my experience. (My apologies for the grammatical errors) Thanks, Ivan H. read more

My second wonderful experience in the same week. Picked up an outstanding Breitling from their Mission Viejo location and found that they had the Rolex watch I have been interested in. Came to Brea for an appointment with Layla and she again, did not disappoint. Finding an Authorized Dealer with the ability to get the inventory allocation in the current market is a blessing with the relationship with Layla. Picked up the brand new release Rolex Submariner Date solid 18k White gold, ceramics blue bezel. One of the most sought after of all. Thank you again and you know I'll be back! read more

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