I had my pool built with Rosmel Pools a little over three years ago, and in August the pool pump…read morebroke down. What frustrated me the most was finding out that the warranty had expired in June -- less than two months earlier. The company only works with Jandy pumps and did not provide me with any other option except replacing the entire pump, which I find unacceptable given the short lifespan. I expected higher-quality equipment and better customer support for a pool that is just over three years old. This experience gives the impression that there is little concern for the customer once the installation is completed.

I promised to give an updated review and here it is. It's…read morebeen about 9 months since pool has been finished. Overall we were doing permits for 8 months. Communication after this initial review improved. I was getting weekly calls from lady handling permits and even sales rep when needed. I did still have to speak to the engineer at the DERM department on a weekly basis too to make sure that both parties were understanding each other bc the special permit got "denied" 2 times. I do have to say that once pool construction began everything ran really quick and fast. We had a pool before Christmas. From the ground breaking to the finish work I had Pepe and another superintendent come in to supervise the work at least once a week or they will come and prep for the next part. I was also almost at all inspections and spoke to the inspectors as recommended by Pepe. Overall, I do believe that they have to communicate with the clients more often during the permitting process and specially when there are special requirements for a permit due to the property. So far my pool looks beautiful and it hasn't had any problems.

I have been using Swim & splash for years at a few on my homes and highly recommend their expertise…read morein this industry. Not to mention the job is always done right the 1st time. Weekly services keep my pool BLUE.

Called the owner, Josh, and he came right over to see why my pool pump motor wasn't running. It…read moreneeded a new pump and Josh came back with a new one and replaced it quickly. The price was even a little less then the last time I replaced it. Josh is honest and hard working.

I was a former client of this company for many many years and during that time had only good things…read moreto say as they were reliable and communicative with me about my weekly services and needs. This was up until mid February when my weekly pool service suddenly stopped (NOT for lack of payment) and I was never given a reason why. I called, messaged, texted and NEVER once did I receive a response from their founder. I found that to be very unprofessional after so many years of service. I was very disappointed. My pool turned green after waiting three weeks before choosing another company to come out. They could have at least sent a letter out to customers notifying them of any recent changes or disruption of future service as noted here on Yelp (closed temporarily til Sept 2021).

My pool needed to be refinished in a bad way. Biscayne Pool was referred to me by a friend of mine…read moreand I am so glad she did. They did an amazing job! Eric was very honest and knowledgeable, he gave me good pointers regarding the maintenance of the pool but I liked him so much I now have him doing the maintenance on my pool and it has never looked better!

Tried to schedule pool repair service, and pool renovation. Could not schedule me at time of phone…read morecall, but SAID they would get back to me. four days later, I called them and they said they were still working on it. Poor service, poor communication, if it's too much for them to schedule me an appointment, I would never trust them to renovate my pool.

Good service and reliable. They take care of the pool to…read moremake sure there is enough water even when I'm away and the water level drops.

This company helped us reach our dreams of having a beautiful pool in our Coconut Grove home. Dago…read morereally stuck by us as our pool was delayed due to the covid mess. We are very fortunate to have this in our lives. Thanks to all the Custom pool employees for making this happen. Had to recently reach out for a warranty issue, and they came through again.

We got our beautiful pool- Great company- great results! We…read moredecided to build our pool after extensive research and quoting with multiple companies. It is probably one of our home projects that required a lot of involvement, patience and constant follow up. Custom Pools stood out as the one with fair pricing, clear process and honestly, great reviews like the one I am making. Those were the reasons we selected them. I give them 5 stars because they delivered a beautiful pool and took care of all issues that came up. So let me tell you about the process. Their sales guys- Hugo- was personable and accommodating, he was the one that basically dealt with us throughout, and probably got tired of us because we called him a lot, and I mean a lot! Once we signed the contract and paid the deposit, it took several weeks for permitting, some delays were due to the company not filing right away because their guy was out and the City took their sweet time. Once they got permits, they moved very expeditiously. Only delays worth mentioning were more towards the end with decking and final inspections but once these were overcome, the project was on its way to completion. We had a punch list of issues that came up during the project but they took care of those and by the end all was to satisfaction. We started in February signing the contract, the actual construction of the pool started in June and we finished in September. So I would say it was a fair timeframe. We never met the owner during construction, however, at the end, we wanted to have a pool party to celebrate our Daughter's 12th b'day and it had to be postponed one week due to weather and a few remaining items. I called the company and got Dago- the owner-, who took care of business and did his best to ensure the pool was ready, clean and fantastic to have the party on the rescheduled day. So in other words, they came through and we wrapped it up with a bow! I would certainly recommend them. I would just advise that you must be on top of the project and act as a project manager to ensure things get moving at a good pace. These guys are great, just keep in mind, they have other projects running simultaneously and work with teams of subs as any other pool builder. Everyone was nice and did a great job!

I highly recommend Manny Pool Services, he is top top and definitely knows what he's doing. Very…read moregrateful that a chose him to do our pool. He's been maintains our pool for the last 4 months and we couldn't be more satisfied with his work. He knows what he's doing and most importantly he keeps our pool looking beautiful And clean. I highly suggest that you contact him is your looking for a good pool service. You're definitely getting very good value and quality with Manny. Don't hesitate to reach out for quote, he will get the job done with any pool!

From the owner: Get 50% off your first month of pool maintenance with us. Clear-crystal pools start here! Expert…read morecare, sparkling results—dive in today!

aacepoolsmiami keeps our pool sparkling clean every week, he's punctual, knowledgable, honest. If…read morehe cant come a certain day for whatever reason he will let you know, the communication is there always, I would recommend him to anyone.

Unreliable,wanted to change the price after a month that gave us first and I cant tell more because…read moreI will be disrespectful maybe you get lucky but for me was a bad experience. Mala experiencia con esta compañía después de un mes con el servicio nos queria cambiar el precio,falto un día y no escribió ni nada simplemente desaparecio.Le tocaba una semana y más nunca fue.Impuctual,unreliable.Nunca pongo reviews malos pero la verdad que estoy muy disgustada con el servicio.Nos hizo perder el tiempo,era más fácil decir que nos quería dar más el servicio que dejarnos con la piscina hecha un ascoy para colmo solo nos ponía media pastilla de cloro cuando fui al supply me dijeron que necesitaba dos.Suerte para el y espero que no lo haga otras personas .