I received a call from Gina Badia on 3/20/25. She fast talked me and assured me that she could get me a lower rate and keep me at my original closing date of 4/1. On the same date, she provided me with an estimated CD and advised that I shop around for a lower rate in homeowners insurance. I did with a broker and on the same day, I sent over the new insurance sett try to be activated by 4/1. I had confirmation of receipt as well as compliments about my looks from Gina and Rita, a processor on the team. I called repeatedly over the next week or so, to ensure that they had all the documents they needed from me in proper order. I was assured of this. We closed 4/8 with closing costs rolled into the loan. I was assured that this included my homeowners insurance premium and on the CD it even had the same amount my premium was included within that. On 5/2 I received an email from said homeowners insurance letting me know a payment had indeed not been made and a lapse was pending. I contacted the new mortgagee, who said to contact the title company. I spoke with Cristina H.. She told me that they never received any instructions to pay the homeowners insurance. I asked her to read to me what the instructions were. Which plainly were just to pay off the previous mortgage. . So I contacted Gina Badia, left a voicemail. Sent emails to her, Rita Dawood, Taylor Zakar (VP of Operations) and Cristina Hungerford of First Title Services, and Carrie Ricco promptly explaining the situation and asking what happened. Taylor responded saying she thought it was paid off. I told her no. My previous homeowners insurance had been paid by my previous mortgagee. However, I canceled said insurance and sent them the new declaration page before I signed any paperwork, so that things would reflect properly. I included that this was the advice of Gina and even forwarded the message chain showing the time and date stamp I sent the information. Company has not responded with correction or payment. read more