I have used Sweetwater's frequently. I find the owners helpful, courteous and ready to help in a moments notice. If its a repair, a nasty stain or just unfixable, they will let us know. It will be ready and reasonably priced when promised. I recommend giving then a try and see for your self! I have never been done wrong by Sweetwater's! read more

A great experience. I needed a laundromat that was off of the Montauk Highway. This was pretty convenient to East Hampton downtown. I dropped my laundry off at about 12:30 PM on the fifth of July and they were able to get me my sheets the same day and all of my laundry the next day available at 9 AM. Super friendly staff and great service. Pretty quick turnaround for 17 pounds of laundry plus sheets on Fourth of July weekend. My wash and fold was $6.50 per pound so it was pretty expensive but the service was nice and great in a pinch. read more

Sweetwater's Cleaners - Dry Cleaning Near Me - Wainscott, New York

I REALLY loved Sweet waters cleaners until the owner and tailor was so EXTREMELY rude to me on the phone. She charged me $95 to sew a Jean pocket. I had called and spoke to her very kind husband about it, he was supposed to call me back but never did. When I called a few days later I got his rude wife. She called me names, screamed at me and then hung up on me...all I kept asking for was to speak to her husband. Again I really loved them but after this...I will definitely not be going back there again. read more

In order to get your clothing dry cleaned or shirts washed and pressed they REQUIRE CREDIT CARD PAYMENT IN ADVANCE! Simply stated, as a normal business practice a customer pays for services rendered after the services are provided. In addition, if there was damage in process or a lost item how would that claim be handled considering that Sweetwaters Cleaners already had your payment. I had a dress shirt damaged by their machinery and the owner claimed that this new shirt was damaged before they received it. And his attitude together with his wife was both insulting and I appropriate. I WILL NEVER use their services again. I use North Main St Cleaners in East Hampton and found them to be very accommodating together with excellent work. read more

Had a great experience at Sweetwater's! High quality work & a timely turnaround. Will be back & highly recommended!

What the?!?! Manager didn't once look me in the eye while talking to me. Strike one. Then asked for my phone and email. And then asked me for my credit card to keep on file. Strike two. I asked why can't I pay cash. Nope. Strike three. read more

Dropped off four sweaters for cleaning and received an unfriendly attitude when asking for pricing. Shrugged it off assuming the woman was having a tough day - when picking up my clothing it seems as though everyone was in a better mood and the tension was an isolated instance. Other reviews now show me the experience is somewhat consistent. My clothing was beautifully cleaning and combed - not a single piece of lint or thread on the garment - very happy with the cleaning however the sweaters seemed to have grown exponentially in size. Thick and fluffy cashmere sweaters should never be pressed to the point where the fibers feel as if it is a lower ply. Called the shop to firstly thank them for a beautiful cleaning but also ask if they have any suggestions to shrink sweaters as they are clearly larger. I was met with instant attitude and rudeness by a man asking if I was accusing them of stretching out my sweaters. Really horrible customer service. Was told he could not recommend a remedy without seeing the clothing, which I do understand. However, in this business I would assume generalized tips could be shared.. The sleeves were once at my wrists and now reach my finger tips! If I were to accuse a business of damaging $5000 worth of clothing I would simply outright say so. Very uncomfortable encounter, will not be returning. I'm sure dress shirts and other fibers are beautifully cared for but knits definitely aren't a strength. Wacky attitude! read more

Sweetwater's Cleaners - What was once fluffy cashmere from Bottega is now super thin and pressed beyond need. Literally grew from a 46 to a 50. - Dry Cleaning Near Me - Wainscott, New York

I have read so many bad review, and I am definitely happy I didn't listen to them. The quality of the work is amazing and they always take care of my clothing especially being that I have very high end clothing. my clothes are always ready when they say it will be done, prices are reasonable. I couldn't recommend them more! read more

Mean and nasty woman refused to advise on pricing when I dropped my goods off. I was advised I would get an email receipt with cost asap. I got nothing via email until the day the work was done only to find out that the charge was $250 for a press-only dress, and that I was charged for dry cleaning a suit I only needed pressed. I attempted to resolve this with both male and female owner to no avail. She said she was calling the police if I did not leave her store, and he advised he would call me back. I now find out that they charged a credit card number I had provided over a year ago. I am contesting their unauthorized use of my credit card. These people are swindlers and mean to boot! Will never use them again. read more

I often ignore negative reviews as I assume some percentage of them are written by competitors -- so wish I hadn't ignored the many here. For the very first time, new customer, I took an item of clothing in for repair. When the receipt for the item did not come through my email (they only produce these electronically -- and I checked my spam), I asked the woman if she could please sign acknowledging receipt. She immediately began to berate me, telling me that they don't typically take items like the one I was giving them, that they typically deal in items worth "thousands of dollars" (this item was designer -- not that that should matter in the LEAST -- wow, the classism here), that their customers trust them and if I don't trust them, then I should go somewhere else. I'm new -- what relationship do we have that I would trust you already? (Of less concern to me, but still wacky, she insisted that the item needed to be cleaned as well as it might have COVID on it. If you're still believing COVID is transmitted on surfaces -- time to get out of the dry cleaning business). P.S. the receipt NEVER came through, so when I returned to follow her advice, pick up my item and take my business elsewhere, she started saying that I had put her in a "situation" (by asking for a receipt??) I told her that I am glad that she is satisfied with her current level of business as I will be telling my many year-round, local contacts with wardrobes that DO cost "thousands of dollars" to not go to this business. Wainscott is a small town, particularly in the off season. Oops. Don't ever assume you know who you're dealing with. The "Sweet" in the business name is beyond laughable. In my lifetime, I have NEVER experienced this kind of poor treatment anywhere. Based on other reviews, I think this may be the owner's wife or a co-owning spouse?! I hope not. Time for a divorce if you want to keep your business open, or get her a different job that requires zero customer-facing service. Disgraceful human being. read more

Stoped in to bring shirts to dry cleaners requested rapid turn around was told a week which is long time after I started to leave the man said we could do it in two days. So I did leave the shirts however VERY EXPENSIVE $20.0 a shirt Won't go back read more

Well this was interesting. Does anybody 'scoff' anymore? I thought that was just in 40's movies. This guy did. I asked him what he charges for a winter overcoat. "We don't quote prices over the phone. You have to bring it in." I told him I had a lot of pieces and wanted to donate them to charity but wanted to clean them first. Then his highness Sir Cleaning fumes to me "We are couture cleaners. We will be too expensive for you." One more chortle for good measure and he said "Good bye." Yes. Good bye indeed. I'm willing to overpay for quality. I just don't want to be taken to the cleaners when they're rude. read more

I can attest to reviewers saying the customer service is terrible. I dry clean items all the time and understand that sometimes items don't make it home. When I picked up my order a $100 sweater was missing. As I usually do when this happens, I called and politely asked they check to see if they'd try to find it. The woman on the phone refused to look up my order, told me they never lose anything, and refused to let me speak to the man I gave my order to. Any other dry cleaner I've used always at least checks because things do happen, and 9/10 times they find the missing item and all is fine. It's a shame because other than the missing sweater and this woman being unbelievably rude and unhelpful, the experience was fine. I do not recommend you trust these people with your clothes if you want to get them back or be treated with respect. read more

I recently moved from Manhattan to Wainscott full time, after enjoying my home in beautiful Wainscott for 34 years. During all my years in NYC, I used Jeeves on the UES to do all my shirt laundering, and dry cleaning. Their prices were formidable and the quality of their work was spotty, at best. After having found Sweetwaters, I am thoroughly happy with the quality of their work, their reasonable prices and with their accommodating service. I wholeheartedly recommend Sweetwaters to anyone who genuinely cares about his or her expensive clothing. read more

They should learn what customer services is all about. The appalling nastiness from this woman calling herself the owner of this overpriced place should be put out of business. Nobody should be treated with the disrespect she displays when the client asks basic questions. She even cursed and had simply no patience for even the most simple, basic questions that any customer would ask. It is shocking that she is either running or working at the store because she has no idea of what customer service is, she clearly hates her job, she does not like interacting with people, and she is absolutely ready for an argument from the first word that one asks her. While the owner continues to say in all of the reviews below, that this experience, many others have had is an anomaly, it certainly is not, based on the number of reviews that site this rude and horrible interaction they've had with this woman. Why nothing is done about it I don't know. I will never go back there again, nor should anyone reading this. read more

The work is good. I had an experience that left a horrible taste in my mouth, though. I just feel totally ripped off. I left two pairs of jeans with a decent amount of patchwork, and came back to a bill for over $200. I felt like I had no choice but to pay it, even though I never would have authorized more than $30 - $50 per pair of jeans. I was left in a situation where I reluctantly took the jeans and payed the tab, because this is the only nearby establishment that does this kind of work, and I or my family may need to come back and get more work done. But it feels like garbage still, to the point that it's 2am and I'm literally losing sleep over this. I just wish they would have called, but when I said that, the main guy (Charlie) said that they'd never get anything done if they called for approval on patchwork like this. I would have purchased new jeans. I could have purchased new jeans. Instead I gave this establishment the money. I certainly hope hours of labor was spent on this, even though it shouldn't have been. I hate to think this money is going into greedy pockets, and that at least someone spent like 5 hours fixing the jeans. Not right. read more

Sweetwater's Cleaners ruined my expensive tie and refused to take responsibility- plus accused me of theft! WORST customer service if there is the slightest problem. I brought in a tie for cleaning, and when I picked it up the tie had become unstitched in the back and was ironed so that the keeper was all boogered up. For $8.50 (pretty expensive for cleaning a silk tie) I expect they would inspect the garment and ensure it looks perfect. I asked the man at the counter if they could please straighten out the tie keeper...He told me they didn't do it and they never make a mistake. Accused me of trying to steal from them. Began yelling uncontrollably and ordering me to leave the store. Generally took zero responsibility for returning my tie in worse condition than when I brought it in, with accusations of theft to boot. Unbelievably awful experience. read more

Sweetwater's Cleaners - Owner of Sweetwater's Cleaners shouting at his customer. Unbelievably terrible experience. - Dry Cleaning Near Me - Wainscott, New York

Sweetwater's Dry Cleaners is tho best dry cleaner I have ever used. Same day service is available, and the work is done on the premises. I've never had an issue with the quality of their work, and customer service is a priority. All of my items have always been returned to me. Prior to Sweetwaters being recommended to me by a friend, another local dry cleaner lost a jacket of mine. Apparently, my jacket was inadvertently given to another customer. Unfortunately, that customer couldn't be bothered to return it. At Sweetwater's they have a system that eliminates the possibility of an item being lost. So, if you're tired of your dry cleaner doing a subpar job, and taking your business for granted, switch to Sweetwater's! Sara W. read more

Obnoxious owner. Total liar. Terrible service

I like this place even though it's inconvenient with typical traffic in Wainscott. They use good system to notify by email when things are ready. Nice people. Much better than other local options. read more

I honestly cannot understand the bad reviews about this dry cleaners. Yes it is expensive. But everything from to the finish of your clothes to the environmentally sound process is worth the money! The people who work there are funny and sweet, they really care about making the pressing and starching right and will make all your stuff extra starchy if you ask them. Definitely a little out of my way from Southampton in Wainscott, but it is open on the days I have off, and the fit and finish of the clothes is impeccable and the perfect starch lasts through multiple wears. THE BEST DRY CLEANER EVER!! read more

Just called this place, as my local dry cleaner is closing. The NASTY owner refused to tell me what he charges to clean shirts! He said it's against 'corporate policy' (what a joke). He owns a mom and pop store in Wainscott. He was snide and rude, so I told him I would NEVER use him. There will be a lot of people looking for a new dry cleaner in town and I, as a local store manager will make sure to tell my customers to stay away from Sweetwater's. I'll never understand how these angry, nasty people stay in business. read more

While the quality of the services is mediocre at best, what really stands out is the rudeness of the owner and his family. Aside from their general grumpiness, I have been treated to marital spats and dissatisfaction with their lazy spoiled son (their words, not mine). They are miserable people who definitely give off the vibe that you are inconveniencing them by coming in. A new feature of their services include rejecting that they deem will be "ruined by a commercial laundry." Really? A shirt from J.Crew is too precious for you to launder and iron it? The convenience of the location has made me loathe to go elsewhere. These people should either get out of the business they are so poorly suited for or seek counseling to learn the norms of proper public behavior. read more

After a disastrous experience at another local dry cleaner SFSDC came to the rescue. That was four years ago. Enjoy every visit and the service couldn't be better. Highly recommended. read more

I cannot say enough about the quality of the work at Sweetwater's. The tailoring is by far the best I have ever seen and their dry cleaning is also exceptional. For those who have complained about pricing-you get what you pay for. Others-don't hesitate to bring your garments here. read more

Very professional, kind and thorough staff. They've always surpassed my expectations in customer service and quality of dry cleaning. I've also had alterations done that were superb. Thank you! read more

This summer is my seventh year of coming to Sweetwaters, and I have found the value of their service to be outstanding. I recommend Sweetwaters because they take care of my clothes better than any other cleaners. I'm happy to have found such high quality work in the Hamptons. read more

Absolutely horrendous service. I brought a dress here last month and it came back in tatters. When I complained, the lady at the counter started telling me that it was "cheap" and continued to berate me. When the owner "Charles" chimed in, he had some very rude words for me...Wow, they really know how to treat their customers. Their quality of work is terrible, their attitude is worse, and the prices are insane, even for the Hamptons. I would not recommend this place to my worst enemy, much less a friend. I'm not one to post internet reviews, but my experience was so terrible that I decided to join Yelp just to make sure no one else would go through the same thing. Go literally *anywhere* else. read more

Quite literally the worst, most rude manager of this business. The company burned three holes on my item and then had the gall to charge me for my ruined clothing. Avoid at all costs! read more

Poor customer service, very rude, grumpy, overpriced, and the owners clearly have no interest in earning and/or retaining your business. I have never written an online customer review before, it is just not something I do, but this was a negative experience and it aligns with the other negative reviews that I see here, and therefore I feel compelled to contribute for the advance benefit of others. This was the first (and last) time I went. As a local resident, who represents significant potential future business and discovering on the spot how expensive this place is, I asked for a price list. This request was simple and appropriate. A basic price list is standard at dry cleaners everywhere - either written on the wall or in a little pamphlet, or something, that you can take with you for reference. Charles (the owner) brushed me off with an arrogant demeanor. He said he would email me a price list and he did not. They probably just make up prices on the spot and take advantage of customers. A few days later, when I returned to pick up my items, I asked the lady there and she said they do not do price lists, and then she said, "get out of my store and never come back". These people are miserable and their service is awful. I will not go back and will comment accordingly with anyone I know in the area if/when the topic of dry cleaning comes up. I do not mind paying a "premium" price if treated correctly and professionally, but this was simply unpleasant. read more

I was just charged a surcharge because my dress shirts for work are longer than the 36" acceptable level (from neck to tail). To have five shirts dry cleaned at Sweatwater's (with light starch, on hangers) costs $34! read more

Sweetwater's Cleaners fixed the holes in a vintage cover for a pillow on my couch and did such a wonderful job! Looks new!! Nice people and fantastic work! Thanks again!!! read more

I recently used Sweetwaters to clean a linen suit. That got food all over it last week, as always it came back perfect. I appreciate their exelent services. read more

Sweetwater's Cleaners - Dry Cleaning Near Me - Wainscott, New York

The owner doesn't listen to his customers. I've given this dry cleaner too many chances - you say no creases, they come back with creases. They've ruined too many pairs of pants and shorts to go back. I'm done with them. His wife gets it - he doesn't. Back to East Hampton Cleaners on North Main - further from home, but they listen. read more

Got me to the wedding on time !!! My son was getting married on Sat and late on Thurs afternoon my online tuxedo arrived with the wrong inseam and I went to Sweetwaters cleaners and asked if they could help me. The owner and a woman who I believe was his wife (and if she isn't then he should marry her) both went out of their way to take my exact measurements and get me the pants the very next day so I wasn't wearing formal black "Bermuda shorts" to my sons wedding !!! Have never used this cleaners before since they r not that convenient to where I live in Wainscott but I can tell u form now on I will be driving out of my way to go to them !!! read more

I sent in maybe 15 pieces on blind faith.. And my clothes came back so perfect I almost didn't recognize them. I have one blouse that I wear with a stain right in the middle of it because I love it so much and no dry cleaner has ever been able to get it out. They did! I had wine and chocolate stained on a light colored silk dress that you can't see now. I'm so stoked I actually wrote a review in Yelp. Thank you Sweetwaters!!! read more

I just showed up with a loose button on a blazer I wanted to wear tonight, in the midst of a torrential rain storm. I am embarrassed to say I don't even know how to sew on a button! But for fashion, I will do anything, so I called ahead to see if they would sew a button on while I wait, expecting to hear "Are you crazy? This is the Hamptons!" Instead, the owner who answered the phone said, "Come on over!" Turns out that his seamstress wasn't even there--so his wife sewed the button on, and reinforced the others at the same time. They both couldn't have been nicer! I also learned that they are in fact known for their alterations: people send their garments from Manhattan and keep their measurements on file. I know that there has been some criticism regarding their customer service, but this is one customer who had a great experience, and will return again and again! read more

Please save yourself the time and money! I don't even know how this place has customers.. the owner, CARMEN, is off her rocker and obviously has a chip on her shoulder.. couldn't be ruder or more unwilling to help her customers. I was so unsatisfied with my customer service there recently and I am a very calm, polite person. When I called to express my dismay with something, CARMENT said I was harassing her and hung up the phone on me. Keep in mind, there isn't a harassment bone in my body!! My jaw just dropped! She charged me full price for a shirt that had stains on it. The first stain was taken out sucessfully and the bottom tiny stain was forgotten about, when I simply asked if it could be left for a few more days at her shop to de-stain the forgotten one (bc it was all the way at the bottom of my drapped blouse) she insisted that it was never going to come out, but I asked how the other stain came out when they were both the result of spilled ice cream, that I didn't mind waiting a few more days, that it was clearly just overlooked and forgotten to pre-spot the stain... she continued to get very aggressive with me, demanded payment right away and kept interrupting me when I would speak and calling me 'ma'm' .. like that would couteract her horrifically condescending and nasty tone of voice.. I am seriously shocked and never been so insulted or handled with such unwillingness to simply do the service I paid you for! She is the owner too! I will be sure to tell ALL of my friends that reside in the hampton's seasonally or year round to not visit her dry cleaners. STAY AWAY!! In a nutshell, you overpay for your service that they don't even bother to complete and yell at you when you ask kindly for it to be fixed!!! read more

After 11 years of living and working as an Estate Manager in the Hamptons there are very few businesses that I have such negative remarks for as I do Sweetwater, and Charles in particular. I have never encountered someone as rude as he is. We had weekly pickups of multiple sets of king sheet (multiple hundreds of dollars a week account). Sheets either came back with stains still on them or damaged during cleaning that he had to run through insurance to replace (twice), not to mention the amount he charges...but I never even complained about that. I am an understanding person and know mistakes happen...but the arrogance and attitude that came with each encounter was completely out of line. When I finally (and politely) told him we no longer needed his services he scoffed at me and told me "you'll be back". Needless to say I have never been back and anyone I speak to about this business has similar stories. I've used another company for years sending even more sheets and not one single time have I ever had anything returned damaged (I'm not even going to say which place so I'm not accused of plugging a competitor). I'm not one to write reviews...especially not a negative one, but I came across this yelp and read some of Charles responses to negative comments and his tone and use of words is too familiar. read more

I have been using this cleaners for over 5 years. I have found them to be professional and a pleasure to do business with. Living in Manhattan and East Hampton, I have experinced allot of dry cleaners. This is one of the better ones. Also they offer really good tailoring services. read more