Pushy and terrible customer service! I wouldn't go with their care plan and I mentioned getting a…read moresecond opinion they said you should just get your child's teeth cleaning at the place you get the second opinion. SO RUDE AND DON'T RECOMMEND!!

Been going here for years. The girls who work that desk are simply the rudest most stuck up hags I…read morehave ever come across in a medical setting. Drs. are great, but perhaps a class on not being see you next Tuesdays over the phone would be sufficient.

This practice has potential, but it is very disorganized…read more We went for an initial exam in early October. The "hygiene bay" where they do cleanings is a large communal room with several patients being seen (or waiting) at once. The doctor comes in and explains the treatment plan (if any) in full view/ ear shot of other parents or patients that may be in the room. *Keep your original treatment plan quote and bring it to the appointments.* They tried to charge me $275 after one visit, until I showed them they had clearly quoted me $157. They adjusted it, but if I hadn't said anything I would have ended up overpaying by over $100. Be aware that if you see different dentists within the practice, they may try to change your original treatment plan. My son was supposed to receive fillings based on his original treatment plan, but then we were put with a different dentist who wanted to crown the teeth instead, based on her own preferences. We wound up having to refuse and reschedule. You can request to see the same dentist throughout if dental work is needed, but also be aware that this may lengthen the wait time between visits. Do not allow them to go ahead and put your child on laughing gas if there is a significant wait. On what turned out to be our last visit to this practice, the dentist was very busy and my son stayed on laughing gas for nearly 40 minutes before they even started his procedure. As a result, the numbing jelly meant to reduce the pain of the injections had worn away. My son, who had never had previous issues with the injections, felt the full force and began sobbing. No work was able to be done that day due to his emotional state, and because he had been on the gas for an extended period of time waiting for the dentist, he vomited afterward. We chose to go elsewhere, and he went on to have a great experience at a different practice. The staff was mostly kind and accommodating, that was not really the issue. The issue was that this practice is so disorganized, you could wind up with your treatment plan needlessly altered, being overcharged, or waiting so long on the dentist that your child winds up sobbing and in pain. If you choose this practice, be prepared to advocate for your child. Ask for the same dentist throughout. Know what they quoted you. Verify before you go which doctor you will see and what each visit will entail. We chose to go elsewhere. Proceed, if you choose, with caution.

We had an appointment to have 2 of my granddaughters teeth pulled today and she has been going to…read morethis office twice a year for cleanings and other work for years.And when we got there the dentist (Dr.Pennywell) would not do it because there were no custody papers on file ! But it clearly showed I was the one who took her for every appointment, when they topped in her name my picture popped up with my driver's license which made me the guarantee if her insurance didn't pay and still wouldn't . I think we will be finding another dentist.

They apparently don't know how to answer a phone .I don't see why they have a phone if they can't…read moreanswer it I've been calling for a week now trying to get a hold of them.

They went from 150$. To pull a tooth all the way to 250$. When they found out i have to have a…read moretooth pulled. Thats how they treat you. Not me I will pull it myself first

I am a huge fan of this place. The staff are friendly and go out of their way to get my family seen…read moretogether/in a timely manner. They are especially great at educating my 8 year old with proper dental care and most importantly-they celebrate and encourage children to keep up the good work. Building a strong foundation is important for dental health for the rest of their lives and my child looks forward to going back. We have had two great experiences and now I'll be switching myself and my husband to be seen there as well.

Dr. Parks and his staff provided excellent service and I am very pleased with my results!…read more S. Ross

Great service from the minute you walk in! Dentist was very nice! I'm glad they are local and it…read morewas very pleasant!

When I first went to Today Dental in Crowley, TX. both the front office and the dentist part of…read morethe business were the BEST!! Now, 2024, I have gone back to this place only to get the runaround by the front office on a refund they have coming to me of over $2800.00, I go into the dental office and they say they will take care of it. But here we are almost a month later and I still do not have my refund. And like another person here, the front desk says the insurance will cover something, I pay the co-pay and then lo and behold the insurance denies the claim. The back part of the dentist office is GREAT, the dentist that took care of me was patient and caring, I cannot say enough about the dentist at that place. But the front office is not at all professional.

Terrible customer service. Arrived 15 minutes before my appointment - was not warmly greeted the…read moreone not on the phone acted as if I was bothering her checking in. Had xrays and put in a chair and 35 minutes later, still not seen. I went to front and said waiting over 30 minutes is unacceptable and they just stared at me. If you want someone who treats you well, cares about customers, keeps you informed - DO NOT GO HERE. When asked to speak to a manager, was told she would call me back later.

Do not get dentures at this dentist office. I went there as I live in Joshua thinking I'd like to…read moresupport a local business and needed teeth pulled and dentures made and 'installed.' After the examination, the dentist proceeded to tell me that dentures were the best way to go. He did an impression with the existing teeth still in. In two or three weeks the dentures were made and I was called in to get my teeth extracted. The dentist pulled the teeth that needed extracting (actually pulled more than were there ... but that's another topic), placed the dentures into my mouth. I went home and proceeded to 'heal.' The dentures fit like crap ... especially the lower, though the uppers were okay. I went in a few times for 'adjustments.' Then sometime later went in for a "realignment" which was a complete joke. The stuff made the dentures so thick, especially the bottom ones, they wouldn't stay in for 5 minutes even with adhesive; without adhesive, they wouldn't stay in for two seconds. Sooooo ... after $4,000 for the extractions, around $1,800 for the dentures, another $450 for realignment ... I got teeth that are literally worthless. Of course, when I asked for at least a partial refund, I got "gaslit" saying I should have kept coming in to get them to work on them. Naturally paying out more $$$. After over $6,000 paid out, I didn't feel like forking out more knowing the joke was on me. Anyway, if you need a tooth pulled or a cleaning, maybe you can get it done there. But if you want dentures you can actually use, I strongly urge you to go somewhere else. This is a condensed version of the story, but I didn't want to make this too long. This review is the truth of the matter.

My first visit and I am very pleased with the professional service, attention to detail and…read morethoroughness of cleaning and examination- I drove in from Arlington and would recommend to anyone- everyone took their time- full explanations of exam answer all questions

First time, got X-rays and the full exam. I went in the hygienist typed on a keyboard as she also…read moreput her gloved hands in my mouth which gave me major anxiety during COVID. Then the dentist came in and told me about a story of being in San Francisco and an app to report human feces on the street. Oh and I have a small cavity that can wait. Six months later...High pressure to use their new X-ray machine, she wanted to use a water pic for decayed teeth (my teeth do NOT need this), and buy Fluoride. Said no to all. I went in for my annual cleaning and exam and the hygienist looked mortified when I refused the X-rays. The dentist didn't come do an exam after my cleaning, which was the roughest cleaning I've ever had. They just scammed my insurance company! No exam by a dentist even though a year ago I was told the small cavity would be addressed.

Dr. Hawkins in his staff have provided me and my children with excellent, complete comprehensive…read moredental care over the last 10+ years. As a privately owned dental service Dr. Hawkins is gentle. Conservative with his treatment and very up-to-date on dental technologies. I've always had the best experiences at Burleson Smiles.

Went to the office yesterday for the first time.Was so happy with my choice.Staff and Dentist were…read moreso nice.I have alot of medical problems,they listened and we came up with a plan.So glad I found them and would encourage everyone to call them.

I cannot say enough amazing things about this dental office! I am extremely fearful of the dentist…read moreand honestly hadn't been in years because of how anxious it made me. From the moment I arrived, the entire team made me feel calm, supported, and genuinely cared for. Dr. Ali is absolutely incredible. Not only is he gentle and patient, but he's also genuinely funny and has a way of lightening the mood without ever making you feel dismissed. He reassured me over and over that everything would be okay, explained each step in a way I could understand, and constantly checked in to make sure I was comfortable. You can tell he was truly meant to be a dentist...he has that rare combination of skill, compassion, and natural bedside manner that immediately puts you at ease. I left feeling confident and safe in his care, which is something I never thought I'd say about a dental visit. Amy and Valerie, the dental assistants, were just as wonderful. They were warm, kind, and incredibly reassuring. They made sure I never felt embarrassed or rushed and kept me calm through the entire appointment. Kristalyn, the hygienist, was gentle, thorough, and so kind. She explained everything she was doing and made what I expected to be a stressful cleaning feel surprisingly easy. She never made me feel judged for how long it had been since my last visit. For anyone with dental anxiety or anyone who has avoided the dentist for years like I did -- this is the place to go. This team turned something I've been terrified of into a positive, comfortable experience. I am so grateful I found them and will definitely be returning. Highly, highly recommend!

Teeth and fingers are never a good thing, unless, those fingers are from Dr. Mccaffrey or Dr…read more Angela. Your teeth want to meet those fingers because those fingers will make your teeth shine! BMD (Burleson Modern Dentistry) has a professional staff with a calm approach to taking care of all your oral needs. Tooth needs gone? Teeth need straightened? General check up? Shoot, this place is the place. They will get you scheduled, checked in, checked on, and out the door with a healthier mouth.