I normally don't have a bad experience, but this time was HORRIBLE. I messaged the personal number on September 2 (mind you the party isn't until December 12) that I've been using every year to order my son's cake, I was blown off for WEEKS until I got a call October 1st from Cindy. The call was not professional at all, she explained they were extremely busy with weddings They also explained that the inspiration pictures I sent were too detailed and weren't able to do them (not a problem) so I sent a not so detailed one asking if this was something they would be able to do, and then was left on read again. So I followed up asking if again this was something you'd be able to do (on a Monday) after knowing that they are closed on Mondays, I got a response right away, basically saying that I needed an answer right away. It's not that I needed an answer right away, being in a business you don't leave customers on read for weeks or days, being closed 5 days out of the week. Cindy's customer service and communication was horrible. There's people I know that have ordered 2-3 WEEKS before a party and they don't have an issue fitting them in. I have screenshots, and unfortunately I can't put the voicemail I got from Cindy
Since I cannot reply back to Cindy's comment....
Due to the lack of communication, I feel like my point is being completely misunderstood. Never once did I state or imply that I'm more important than anyone else. What I'm getting at is that I see you responding to other people I know who order from you in a timely manner, who order 2 weeks before their party than mine that's 3 MONTHS AWAY so I was simply trying to get an answer. I never threatened you or demanded anything. I said I needed to know whether you would be able to do the cake or not so that, if you couldn't, I could find someone else to do it. As for messaging you on your personal phone, that has never been an issue in the past three years that I've been ordering cakes from you, so I don't understand why it's suddenly being made into one now. I was simply looking for communication and a clear answer, not trying to cause an issue or make myself seem more important than anyone else read more