Be careful with places that don't list prices.
My fiancée and I were in the mood for a crepe while walking around Venice and came across Sweet Lilly's. We ordered a crepe assuming it would be around $7-$8 like most places, but were surprised when it came out to $17. The gentleman helping us was friendly at first and explained it was a "very big crepe," so we went along with it. With tip, it ended up being over $20.
Less than 30 seconds after ordering, we noticed they had an option with ice cream and asked if we could switch. At that point, his attitude noticeably changed and he seemed bothered, saying it would cost more. I told him that was fine, I'd pay the difference -- at that point we were already over $20 anyway.
When we finally received the crepe, it was actually a regular, small size -- nothing like what was described -- and he still insisted on charging an extra $2. We didn't have cash, only card, and as a business owner myself, I know it's not practical to run a card for such a small amount, so he let it go after we explained.
The main issues:
* Prices are not clearly listed -- customers shouldn't have to guess.
* Charging $20+ for a basic crepe is already high, then asking for even more is frustrating.
* If a customer wants to make a quick change right after ordering, it shouldn't be treated like a problem -- especially when they're willing to pay.
* Being in a tourist area doesn't justify taking advantage of people who may not ask prices upfront.
Overall, not a great experience due to pricing and customer service. read more