My expectations aren't super high, but I think the "ska club," "night at the Roxbury" music playing…read more
that didn't fit the vibe might have something to do w/ it. There were 6 other people at the bar, a couple in the corner & a table if 6 behind me. The manager came out to talk to the couple in the corner about their experience, which is not a great sign, but we'll see. He saw that I was writing a review & never went back in the kitchen after that, unless it was for a brief moment. He involved himself in pouring drinks & barely left my side. He made small talk & I learned that he had been open for 4 years. It was difficult for me to eat, take pictures of the food or write the review with his constant engaging presence. He was pleasant & made sure to pick up the bartenders slack. For instance, a coaster under the drinks, offering me a glass, or putting down a placemats under the food or supplying silverware, none of which she did. I ordered a Modelo, but when she grabbed it out of the cooler, i saw that it was Especial not Negra, so i asked do you have the dark? She said no & w/ out hesitation opened it, not giving me a chance to ask for something different. Not a big deal, but she seemed indifferent & with no affect. None of this is a deal breaker, just an observation. The food, that was a deal breaker. I ordered the (smoked BBQ sandwich) & opted for the brisket. It came with a side & I chose onion rings. They were pre-salted, almost too much, but they were good. No complaints there. The sandwich however was impossible to eat. The meat was very tough & stringy. It was impossible to tear, bite or cut. The roll was soft, untoasted & soggy, causing it to fall apart making a mess. I gave up, turning to fork & knife to cut what resembled a tangled bunch of hair in both in taste & texture. There was something on the meat, but it was more of a marinade than BBQ as we know it. The same goes for the cheese. I did not see any caramelized onions, but there were two jalapeños. The owner asked how the meal was & I said eh. He said only ok? so I elaborated. He said he would relay the information to the kitchen & I thanked him. After that he never came back into the dining area until after I had left. I do feel bad writing this review because he was so overly involved in my experience & he was a nice gentleman that I would like to succeed, but I do not think I would want to return there after my experience with that sandwich, especially for the price. The meal alone was bad enough. Maybe a change in staff would help, unless they were related. I felt bad writing this review because the owner made it a point to be overly engaging with me once he saw that i was writing a review, but the better way to handle things is to make sure that you guest's experience is top notch. I felt like he tried to keep me engaged, so i wouldnt be rough on him, but it is supposed to be about the customers experience, not my empathy for the friendly owner. I wish him the best of luck.
