Overlake NEVER disappoints... came here with hubby for same day procedure, front office staff was…read morevery helpful, check in was nice enough to walk us to a completely different part of the hospital than where her desk was. Our nurse and the patient care technician were absolutely amazing, extremely helpful and very knowledgeable. We weren't rushed , we were thoroughly impressed with every single step of the process and post procedure instructions. Highly recommend...

I came in yesterday to the Overlake Surgery Center for a colonoscopy. Dr. White and staff were…read moregreat. They were focused, helpful and so nice! From the front desk nurse, to the nurse who helped my husband find our car! (Thank you for searching and getting security to finally find it! Shout out to Jimmy in security! ) Could not have expected a better experience. I followed my discharge instructions and am happily doing well today! Thank you Overlake Surgery Center!

we had a terrible experience here. cold, unhelpful receptionist. no empathy. no feeling. Will never…read morego again.

This is after an Emergency room visit with an extremely unqualified staff who seems to be lacking…read morebasic patient care training. Let's start by myself being questioned why we were at "this" ER, instead of an ER that we prior visited earlier in the day... well this ER was closer to our home, we needed immediate medical attention, it was getting late and the first discharge paperwork stated to return to ER immediately if having problems.... Overall Why does it matter?... I'm in the middle of trying to get care for my wife who has extremely complex and acute conditions and we were disrespected at every step of our visit. I took us to what a thought was a professional medical facility with professionally trained medical staff that respected patients and took their jobs seriously. We were viewed as drug-seeking from what I can tell, as that could be the only explanation for the treatment we have received, and that is just unacceptable. The team did not listen to me, the caregiver of the patient, and against my direction made numerous mistakes that led to further patient harm and distress. Starting with in the waiting room, my wife had to be assisted to a recovery position on the floor so she did not fall out of her wheelchair due to active seizures - staff approached us and said we could not be on the floor and she had to get up. At this time my wife was in the middle of seizures, unable to communicate, understand, or control her own body. I had to argue for them to even listen and they left, clearly frustrated - but not offering any help. Later the same nurse came out saying they had a bed - my wife was still on the floor and unable to utilize her strength to move herself. The care staff then asked, "what do you want us to do?" I thought that hospital staff are trained to help patients off the floor from falls and etc, so I literally said, "are you not trained to help a patient off the floor?". After they finally sent out staff to assist me in picking my wife up to get her to the room, they literally asked me to open their medical cabinet to grab IV and blood draw equipment - I am not a medical staff at UW - that is totally unacceptable - again! What procedures are in place to ensure these numerous mistakes are not made over and over? It is a harm to patients, patient families, and the community. It's crazy how those most vulnerable and dependent upon intensive medical care, are treated the worst by the medical staff they rely upon. One of the first things I said is to not use her left arm due to the series of conditions that will make it difficult, if not impossible to get a line. Well you can clearly see they did not listen and blew her vein out. We followed up with our primary doctor at UW who was horrified at the care we received. Let's just end with although this is the closest ED to our home we will take the risk and drive to the next one. We have reached out to patient relations numerous times with no response. It seems that they are more concerned about google reviews here than good patient practices and may finally get back to us here?????????

Both for our son while he was growing up and for ourselves from time to time, the Swedish Ballard…read moreER has been a very good place for managing a range of health emergencies. They have always gotten us into a private room promptly, checked things out pretty thoroughly and referred us to a next stage and/or sent us home with clear instructions for next steps more quickly than other places.

Just returned from horrid experience at Ballard Swedish ER. Went in for an ingrown toenail at noon…read morefully expecting a long wait. Explained my need clearly. Haunted looking young man took my info and said sit. At 3;00 (not bad) was called in. Dr Peter Pan quickly informed me that he couldn't treat my toe because of time constraints. They should've said something from the moment l went in. Adding insult to injury another A..hole Dr tried to make a joke out of it. I am done with them.

Reaching a human through their system to get a referral, or get a prescription refill authorized…read morehas taken multiple attempts and may hours. The hospital's AI system is pathetic! I've been a patient of their clinic for over 20 years, yet reaching a human to get urgent issues taken care of before the end of the year, when my insurance plan is changing, has been unexpectable. I'll probably end up spending thousands of dollars and need to submit extra insurance claims due to their poor service AI / lack of human service.

If I could completely erase my medical record with UW, I would. Before I step foot into my…read moreappointment, my complaint has been dismissed -- over and over and over again. God forbid you're a woman, have autoimmune conditions, have dealt with depression (like everyone else in Seattle), and god forbid you're in pain. After being diagnosed with multiple autoimmune diseases outside the UW system, I was so excited to finally see a rheumatologist who could put all the pieces together and help me manage all my symptoms comprehensively. Instead, I got a cynic. She told me that yes, I'd tested POSITIVE for Sjogren's in the past and yes, it was unusual that I'd just had a salivary gland removed the way Sjogren's patients tend to have, BUT SHE DIDN'T QUITE BELIEVE IT (What????), so she wanted to test me again. The same tests. Again. And true to the tricky behavior of autoimmune markers, they decided to hide that day. (That should be Autoimmune 101). Then she denied the results of my adrenal tests showing a need for steroids, which had absolutely transformed my life for the better. Then, when I said I'd like to move my pain management from a clinic to rheumatology where it belongs, I suddenly became the worst of all things ... a drug seeker. (UW reflexively labels everyone in pain as a drug seeker. There is no such thing as pain, by the way, not even from a torn shoulder or torn plantar plate or the arthritis stemming from those injuries.) I am 53 years old and she asked me if I'd ever tried ADVIL or TYLENOL. What???? You mean the first line of defense? You mean the most obvious place to start? In what world would I come to a doctor asking for help with pain if I hadn't tried everything else? Yes, I had tried those OTCs and so much more. I'd given them to my children, who are almost as old as she is. In a spectacular wrap-up, she actually said, "We don't have time for people like you." I assume she forgot that I, along with all her other patients, pay her very, very well for every minute of her time. I believe UW perpetuates elitism, I believe it perpetuates negative stereotypes about female patients, I believe that if you've ever dealt with depression or anxiety at UW, it's the first thing many UW doctors consider when they "consider" your acute symptoms. A teaching hospital at this level has very serious issues when every patient looks like a problem, not a human being.

Seattle Children's Hospital ER -- A Cut Above the Rest…read more You know that Shawn Mendes song "stitches?" Well, my kid needed five stitches, and this place had us in stitches the whole time. Needle-ss to say, I was on pins and needles when we arrived, but the staff really sutured everything up nicely. Then I scrolled the room's movie list and found Lilo & Stitch sitting right there. Five stitches and Stitch, available on demand? I'd have been a fool not to take that opportunity. Whoever curated that library understands the assignment. Ohana means nobody gets left with an open wound. They also came through with a little diazepam to take the edge off, and let me tell you -- Diaze-Pam deserves top billing right alongside Lilo and Stitch. Pam clocked in and the whole room relaxed. Not on the staff roster, but she should be. We went in tense and came out totally Zen. That's not a chill pill, that's a chill plan. The care was seamless. They kept the oxygen sensor on my kiddo's finger the whole visit instead of grabbing a new one -- talk about keeping tabs on your patients while cutting waste. These folks really know how to monitor a situation. Every question we asked, they answered -- no one ever left us hanging by a thread. They tucked my little one in with a blanket and adjusted the bed tilt until it was juuust right. Great bedside manner, and an even better bed-tilt manner. Honestly, the whole staff deserves a raise... of the bed. And the promised orange popsicle? Delivered. Orange you glad they keep those stocked. It was the coolest part of the visit -- hands down, sticks up. But they didn't stop there -- once it was all over, they sent us off with pudding, apple juice, animal crackers, AND string cheese, for both of us. The proof was in the pudding, the service was apple-solutely top notch, and the animal crackers meant we were officially crackers about this place. As for the string cheese -- no strings attached, they just wanted to make sure we were happy. Parking was easy too, which is rare for a hospital. Usually finding a spot is the most painful part of the visit, but not a spot of trouble here. They've really patched that up. A stitch in time saves nine, and I'm just glad we stopped at five. Would I come back? I hope we don't NEED to -- but if we do, I wouldn't want to be seen anywhere else. Five stitches, five stars. They mended my kid AND my faith in healthcare. Suture self, but I'm sew grateful

ABSOLUTE FRAUD and a money grab for parents trying to get their children care after hours. I will…read morebe going to Allegro and Overlake on a go forward basis. If you are going for urgent care do not go unless you want to pay way more than any other urgent care. Their shady business practices do not code your visit as an urgent care visit even though they advertise their care as an urgent care. They will charge you for a full hosptal visit and insurance will likely not cover in the same capacity as a urgent care vist. I had to pay hundreds of $ vs my typical $50 copay at other urgent cares.

I had a procedure to repair an inguinal hernia. The staff were kind and respectful, and I felt like…read moreI was in excellent care with Dr. Avery and his colleagues. However, I was very rushed by the discharge nurse. When I woke up in recovery, I was feeling very sick, and my head was spinning. I asked my husband to turn off the light so I could rest for a few more minutes, but the discharge nurse came in loudly, turned on the light, startled me, and handed me papers to sign. I wasn't sure what I was signing since I was still disoriented. She left for a moment and then returned with a wheelchair, preparing to take me out immediately. I understand the urgency of her role, since I'm also a healthcare worker, but I really wish she had waited until I was stable before moving me. I also felt a bit unsafe when I arrived at the hospital around 5:20 a.m. There was a man lingering in the parking lot with his pants down, and he tried to speak to my husband and me. When we got to the door, all the lights were off, and one of the doors was locked--I almost walked to a different entrance. Inside, it was very dark, and I was worried I had gone through the wrong door. So, while the care itself was great other than the discharge process, getting into the building at 5:20 a.m. was really confusing.

My wife has had 3 surgeries for a knee replacement and another 4 supplemental surgeries to us…read morereattach the tendon that snapped during PT that happened because imo and I was there watching the PT was too aggressive currently she is still in the hospital she has been here for 10 weeks for a simple knee replacement she is now in a brace to immobilize her leg and she cannot put weight on it for another two weeks All she can do for PT is get out of bed into a chair with PT assistance and they never come back to get her into bed yesterday two untrained medical staff were unable to get her back into bed safely and hurt her knee in the process PT say they are understaffed and don't have time to get her back into bed so bottom line her orthopedic surgeon is top notch and the medical care she is getting is good but the PT is subpar because they can't afford more staff I guess

ER doctors and staff were amazing…read more Transition to the hospital Special Care Unit was smooth and quick. They have a special doctor to serve as point person to bridge the two different areas of practice. Love it.

AVOID UW NORTHWEST HOSPITAL!…read more They do NOT have Patience Relations staff- no one will follow up on any issues you may have! THEY ARE UNDERSTAFFED AND RUSH CASES- MISTAKES WILL BE MADE AND PATIENTS WILL PAY THE PRICE When cases are delayed 5 or 6 hours this is a safety concern, and a disrespect of patients time and medical situation. My first procedure, arrived on time and NPO as they wanted. Sat in the pre surgery unit- waited for 6 HOURS past my start time! No RN ever thought to ask or check on me as to why I was STILL waiting. I was told I couldn't walk around the unit to pass the time- "we need privacy for the other patients". OK, so the 4-5 family members of other patients (some children) that are sitting and walking around the unit are respecting the privacy of the other patients? My surgeon is amazing, she came out to apologize about the delay. The nurses sat at the nurse station, complaining about their hours, the load of patients, and their personal problems. My second procedure was done this year at UW Northwest Hospital. My procedure was 5.5 hours delayed. I had to ask my RN to check on what was happening. Again, like the other procedure, I guess I was just forgotten. No one from the surgical team bothered to call down and give any info on the delay. My surgeon was busy playing catch up they switched my surgeon. He didn't come by before to introduce himself or give the plan, and he never stopped by after the procedure to tell me how the case went, or any after care. I meet the anesthesiologist in the OR- this is not correct procedure. They are supposed to meet and talk with you before you leave pre-op. He got my name wrong, seemed confused about that. I told him I was stressed (for reasons I am sure he couldn't understand)and wanted to be given medication for this. He said, "we have limits". I was aware during my procedure- the anesthesiologist failed to give me the appropriate dosage of anesthesia. I remember them puncturing the artery, all the blood loss, and the efforts to stop the blood loss. I'll never forget it. When it was finally ok to leave after surgery (4 hours later), I was getting dressed, got out of bed and saw my body. I was sitting in a large puddle of blood! I also had sensors, tape and other surgical leftovers on my arms and legs! I thought I was ok to get dressed, but after getting my pants on, noticed they were wet. My pants were wet with blood, the artery puncture was still bleeding! so now my pants were wet with blood! I wait the next day to hear from someone, like the surgeon- nothing. I called the next day to ask if someone from the surgical team could give me a call. A full 24 hours after my surgery, after two phone calls to the clinic, I FINALLY got a call from the medical assistant. He gives me info like, " everything went great" What does great mean? He actually told me to look in Mychart and look up image notes for details!

DO NOT BRING YOUR LOVED ONE HERE FOR A DRUG RELATED ISSUE.(LONG POST)…read moreMy husband checked in to this place to detox . I was told I could call to get an update on his condition daily so I called after he was in there for a day. The nurse answered sounding like she didn't understand why I was calling and she said he was fine no updates. My husband had put on his contact list someone that was an enabler for his addiction. As his wife I was listed as a main contact with full access to his file there. He planned to go to a year program straight after detox however the dates for a bed was pushed back during his stay there. The day before his discharge I told the nurse to please have the doctor and case manager call me . My husband and I wanted to see if he could possibly extend his detox time there or be moved to the behavioral health area. I live separate from my husband due to his addiction and he was homeless. But lived on and off an enabler and person that did not support his sobriety . He expressed to me he did not want to go back due to the environment that would not be safe for him to go and had nowhere to go if he didn't go back. So the next day came and I never got a call from the doctor or case manager to discuss that situation . My husband said they were going to discharge him to go back to the enablers home. Last minute the treatment center contacted me and were able to get him a bed for the year program the same day.my husband had been taking suboxin there and the year long treatment center did not want him to continue on it when he got there. He was only on it for 5 days so they said we could support him in every way with the weaning off process. I called to let my husband know they could take him and 3 way called with the director of the treatment program he was going to enter, and got my husband on the phone . After explaining the situation to him my husband was still interested in pursuing moving forward. He said he has to talk to discharge nurse and his case worker . We were listening as he asked and the case worker yelled out they want to take you off suboxon! We talked about this she discouraged him from going into treatment made him talk to her and get off the phone with us . My husband never called back and now they let a addict out there to possibly overdose . These people actually persuaded my husband from getting TREATMENT! This is insane and now we have to wait and see what happens . This place is very unprofessional and missed the ball big time with this one. PLEASE GO SOMEWHERE ELSE FOR ADDICTION help there are plenty other places in Seattle that actually want to help people get the help they need.

I was admitted on a voluntary basis to this facility on Friday March 27, 2026. I reiterate…read moreVoluntarily. It was suggested that I go to rest and recover after what my husband and ER doctors decided was a manic episode. Prior to agreeing to be admitted I was given a mood stabilizer at the ER, Once that medication took effect, I was calm and clear and knew what triggers had initiated my so called "manic" episode. I should have not allowed myself to be admitted, and I will forever regret my compliance with the request. I was transferred via ambulance (because I did not have insurance and the only way to get my incarceration paid for) was to arrive via ambulance. My husband followed in his car as he was under the impression that he would be able to assist me getting settled, look at the facility and feel comfortable with the decision. He was not allowed into the facility and additionally, had to argue to say a 1-minute goodbye to me while I lay on a gurney. I was taken into a prison like setting, asked to strip, show the bottom of my feet, lift up my breasts for examination and bend over and spread my butt cheeks. Yes, it was a female transport agent (not a nurse nor professional care giver) , but a man stood on the other side of the door and potentially could see me. Imagine how that would feel to a woman who just remembered being raped as a young adult. Hence the manic episode. From there things got worse. I was physically handled, hugged, screamed at by patients and my roommate who were experiencing their own mental health crisis. This was clearly not the type of environment for my recovery that we were told. There was no consistent nor daily access to fresh air nor having a moment outside. When my husband complained (because the recording and brochure stated this was normal daily life as a patient), he was told outside time is only given when 5 or more patients (prisoners) wanted to go outside and also only when there was enough staff to take the prisoners outside. I was denied the Priveledge of breathing fresh air for 3 days. Once allowed, I was escorted outside, into a web of locking doors and gates and barbed wire, designed to keep people from escaping I was told when I inquired. The incidents of horrible care, food, healthy climate for healing was absent. I have a significant number of stories to support this in my brief time there. I am happy to provide further information to those who desire to know. Do Not Go Here!!!

The staff- amazing. Very accommodating and compassionate…read more Very disappointed that after our loved one passed away that the body was placed on hold with a third party vendor for organ harvesting and that our loved one needed to not have her final wishes fulfilled upon passing.

I have been seeing a cardiologist every 6 months for the last few years. I received a message from…read moretheir office to schedule an appointment in early August. When I called to make the appointment, the earliest they could get me in was late October. And to top it off, the scheduler didn't schedule an appointment. This story is repeating itself with all departments. You can't get in to see a doctor in a timely manner.

Dr Young is the best. He and the support staff working that evening,which i believe was last…read moreSaturday morning, were the best. The ones from today...how do I put it...um they leave something to be desired...with the exception of the nurse that takes your initial BP. He was awesome. Clone Dr Young please. Otherwise BIPOC definitely will not want to come here and feel the MAGA vibe.

As the saying in Gig Harbor goes, St Anthonys is a good place to die. Terribly disorganized with…read moresubpar staff who make terrible decisions. My spine surgeon put his hands on my knees in the most invasive way. My other surgeon permanently screwed up my rib cage. My husband went to the ER for a diabetic emergency and they sent him home with no testing materials and a $1500 bill despite his stellar insurance. The cruel woman at the high desk refused to let me sit in a comfortable chair even though it was a doctor at this hospital that permanently disfigured me.