This has to be the WORST hospital ever. I am a Type 1 diabetic that had surgery on Tuesday, September 18th. My doctor kept me in the hospital to get antibiotics in me and just to be safe as diabetes has all sorts of problems that can rise up with surgery. So the surgery went really well, recovery room was great, nice nurse named Mary took excellent care of me down there, but that is where it ended. Get taken up to a VERY small room, that 2 of us are jammed into. There is 1 tv we are supposed to share, but of course the old lady hacking in the bed next to me has not asked once if i want to watch anything, sharing is not going to happen, put 2 tvs in these rooms. Then all night long every hour either my nurse was coming in to take my vitals or her nurse was, why in the hell would you assign 2 different nurses to 2 patients in a VERY.small room and not get them schronized. I got 1 hour of uninterrupted sleep and sleep is CRUCIAL for healing and for diabetics. I will NEVER come back to this hospital, really need to get things squared away read more

I've had nothing but positive interaction with this hospital when my dtr was there in January 2013. I'm a RN myself, and went there because of my insurance ....and I didnt want the hassle of going downtown. I admit I was hesitant because formerly Stevens/now Swedish Edmonds does not have a great reputation in the community. Well my dtr had surgery as an outpatient and the whole experience was excellent from start to finish. We were admitted, went to the pre-op area, she had surgery, we were in PACU and Recovery and then home. The nurses, the Drs, the support staff - you name it- they all were quite professional and gave great care. My dtr is otherwise quite healthy or I wouldn't have gone here since only 1st Hill Swedish has a Peds/PICU in case something went wrong and she would have to be admitted, but knowing that my dtr is quite healthy and the surgery fairly minor, I chose Swedish Edmonds because it's close to home. I'm very glad I did. I have worked in small hospitals and big ones. IMHO, I think when things go well, smaller hospitals give better care......if things go badly, then it's often better to be in the big places where there's lots of people around to help with the right equipment at your fingertips.....now if only we could see the future. read more

Brought my mom in because she was dizzy and disoriented. She has a heart condition and we've been here for 2 hours. Other people with less serious conditions that showed up after us has been helped. Talked to a brother/sister and they've been here over 4 hours.. Serious 3rd world care here. Instead of spending millions making the place look nice they should have just hired more doctors. read more

I've had two ultrasounds done during my pregnancy, and there really isn't much I can complaine about. Everyone who I've been helped by has been very friendly and compassionate. At my first ultrasound I had to ask them to wait for boyfriend to arrive because he was running late and they were very nice and waited for him to arrive. I will be delivering my baby at Swedish in October, and recently toured the birth center. I was very impressed; the facility is very clean and everything looks new. They mentioned that they now have room service, which is above and beyond my expectations. The only reason for 4 stars instead of 5 is the lab... I dread going for lab tests because the wait can be quite long and the small waiting area for the lab is quite small and crowded. However, they've never had any problems drawing blood from me, which is good because at other facilities in the area I've always been told that I have small veins and it's hard to draw blood from me. At the Swedish Edmonds lab, they don't have any problems getting my vein the first time. Will re-review after delivery. read more

I had a surgery scheduled yesterday which fortunately went well. The nurse, surgeon, and anesthesiologist were all very nice & helpful in answering any questions I had. The disaster happened after I was discharged and told all medication prescriptions had already been sent to my usual pharmacy. My designated driver post-surgery took me to the pharmacy and offered to pick them up only to be told they had no record of the Rx. The paperwork I was given listed the medications I would be picking up, but because it didn't specifically say *which* pharmacy the Rx was sent to they (understandably) couldn't fill them. I called the number in my paperwork that was provided for any post-surgery questions only to get a voicemail saying their office was closed for the day (it was around 7 - 7:30pm at this point)...I called the main hospital who wasn't able to reach anyone either so it was recommend I GO BACK to the hospital to try to find my surgeon or someone who could help. Both main entrances were closed at this point so I had to walk around to the ER entrance. First I had to sit & wait in the ER for about 15-20 minutes while they tried calling around. Then, to my disbelief, they suggested I go ACROSS THE HOSPITAL BACK UP TO THE FLOOR OF MY SURGERY LOOKING FOR SOMEONE WHO COULD HELP...no offers to do this on my behalf considering I was maybe 90 minutes out of surgery...no offer for a wheelchair or any kind of assistance. I got up to the floor and, because it was closed, of course there was no one around. So now I'm wandering around aimlessly on a dark, empty floor trying to find someone--anyone--who could help so that I could go home and rest. I finally found a nurse who looked like she was ending her shift but I'm grateful she was very helpful, suggested I go up to the OBGYN services since they were still open and escorted me up there. I really appreciate their help in finally getting the necessary information to the pharmacy, after about another 20-30 minutes of waiting. Especially since I know it's not their job and they are just working with what little information they have (it's never fun to be put in that position--I can empathize). They confirmed the Rx had just been sent within the past 5 minutes, not when I was originally told it had been...I understand mistakes happen, especially among the chaos of COVID, so the fact my prescriptions hadn't been sent on time wasn't the end of the world. It was the fact that I was told to go all the way back to the hospital and wander around a closed floor looking for help while I was in pain & discomfort post-surgery that destroyed anything positive about this experience. I will use Swedish for future ER purposes only because it's the closest hospital to where I live, but will not be scheduling any future surgeries or procedures at this location. The stress I endured yesterday evening just isn't worth risking again. read more

I was referred to the Breast Center for a mammogram/ultrasound. I was recently diagnosed with skin cancer and have started a topical chemo treatment called Efudex. I'm a week in for that. I just had a biopsy on my left arm and back to determine if I will also need surgical intervention. Still waiting for those results. I also have a prominent lump in my right armpit that I assumed (or prayed) was just an infection. I was sent here to get it checked out. I'm terrified and just exhausted but crazy strong and happy. I showed up to check in. I was greeted by a gal named Bonnie. She has worked here for 3 decades. She's almost 80! She loves her career and it shows. She was so compassionate and kind. I can't even describe how at ease she made me feel. This woman is a true picture of what it means to care for people in my situation. I was taken back for the mammogram by a woman whose name was Alaina (I am embarrassed to say that in my anxiety, I'm not sure I remembered her name correctly). I explained that I have PTSD and she stopped me there. I didn't need to explain to her what that meant! What?! She immediately took over and did everything I was going to tell her I needed to feel safe and cared for. She was perfection! Mammogram went well since she was funny and knowledgeable. I was then taken to the sonography room by Janet for my ultrasound. Janet is a beautiful soul. She did the procedure. I told her about my PTSD and again was surprised at how she treated me. I could go on forever about Janet. She is an amazing clinician! In fact, I only cry when I feel safe in these situations and boy did I cry. As it turns out, my breasts look fine but my lymph nodes are swollen in both armpits. I am now going to have to go back for a core biopsy for the prominent lump. I was given the results and the dreaded "we have to talk" by Dr. Nasan. She too was kind and gentle. No disrespect to Dr. Nasan, but as kind as she was, she's got nothing on Janet. Janet stayed with me afterwards to gently explain to me the entire procedure. Dr. Nasan explained it to me but it was Janet that understood that I needed to hear every single little detail of what would happen. What the room would look like. What would happen from start to finish. I am blown away by Janet. In fact, I will be contacted by the Nurse on Monday to schedule and I will ask that Janet be with me. I NEVER do that. I'm scared for obvious reasons. As long as Janet is there I will hopefully avoid a meltdown. I highly recommend this clinic. True professionals that understand the sensitive nature of what they do and the impact of giving patients news that's not pleasant. Thank God my PCP sent me here!!!! read more

Had heard it was a new hospital. Was willing to try.... Wanted to find a doctor for an annual checkup and used their referral service. HORRIBLE experience with this referred doctor. They may be a new hospital, but if they are still associated w' bad doctors, it makes no difference! read more

Unfortunately, I had two family members hospitalized at the same time. Fortunately, they were at Edmonds Swedish. Everyone we interacted with was amazing. From the janitorial crew, kitchen staff, nursing to the doctors, everyone was professional and truly seemed to care about their patients. I highly recommend Edmonds Swedish Hospital and for sure, have the salmon dinner. It was better than at any 5 star restaurant! read more

The hospital itself I think is fine. The lab staff are often short or rude and even made fun of a woman who did not speak English well. The ED responded quickly any time I have been and explained policy well and let me know what to expect. The nurses were always kind and helpful. The doctors seemed competent yet sometimes in a rush to get to the next person. The social workers were the big problem for me. Taking hours to check in or to even show up in the first place. Being asked to stop doing things that could be unsafe to patients and continuing to do them. I have little faith in the majority of the social workers I interacted with. The chaplains were kind, welcoming, and supportive and generally have an open door policy. It's not the best hospital I've been to but I have had several positive experiences here. read more

Excellent care! I slipped and fell on the black ice yesterday and it was obvious to me my arm was broken. My wife drove me there no was treated like royalty by the ER staff, operating room staff and especially well on the 5 West staff where I spent 24 hours or so. Special shout out to RNs Vanessa, Maryann, Jessica and Matt on 5W. read more

This review is for the urgent care clinic. Went here after wasting for a hour at US Healthworks in Lynnwood. I walked in the door and was immediately greeted and whisked into an exam room and two very professional people started caring for me. While we were being taken care of they asked me and my husband if we would like some juice. We waited about 10 mins to see the Dr who went over my options for care and we decided on antibiotics. 5 min later we were out the door with discharge instructions and prescriptions called into CVS. Hope I don't have to go back but I know where to go to get excellent care by rockstar nursing staff read more

I had a stress/echo test done in my cardiologist's office (Dr. Pautz of Swedish) which cost $1093 in 2010. This time, (Augus, 2012) the same test done at this hospital (Dr. Pautz does not do them in his office any longer) cost $3898, THREE times more. I am a medicare patient and this is exactly why the system is in trouble. Medicare paid the bill!!!!! I am outraged at this hospital feeding at the government trough. I really like Dr. Pautz, but I will not have another stress/echo done at that facility. When I got ahold of billing, I was told that a hospital is allowed to bill that amount. Gouge the taxpayers. Absolutely nothing was any different about this test than the one done before, except the site. Watch your bills from here! And medicare patients watch your EOB's. We, too, have an obligation to monitor Medicare expenses to keep the system viable. read more

Found myself in need of some stitches, was in and out in under half an hour. Was very impressed by the level of professionalism and competence displayed, and am very glad they're near by. read more

My patient was returned to home facility with an IV left in his arm, not clamped or flushed, bloody. His eye was swollen shit and bruised badly, and mentation was not good. No instructions, no information. read more

If I could select no stars, I would...I'm a Washington born, 55 year old white caucasian female owner of a small business helping breast cancer survivors become whole but also functioning with knee, spine and neck issues from a crippling athletic injury from high school. Even though injuries are the reason I entered PT at Swedish Edmonds, I must continue working the very best I can while maintaining a semblance of my life which includes being a number in the Obama Care system. The original DPT assigned to my case early this year was great. She was contemporary, educated with new modalities, able to communicate and cared about the patient and my improved and positive results. Until she walked off the job and moved away without warning to another state, leaving me halfway through treatment and with no one to speak to, no answers, no one available. Me, my case and I were abandoned and put on low priority in front of higher paying patients, as I called and left messages with the Supervisor of the dept and no one returned my call for weeks. Then the Supervisor went on a 3 week vacation with another few weeks upon her return before she returned my call from months previous. In the mean time, all the good work I had accomplished with the first PT began to unravel. Communication was a problem regardless of the hours I spent calling, filling out forms, cross referencing, to no avail. There is no Medical Doctor overseeing regular therapists or the Supervisor at Swedish Edmonds PT, they're not medically supervised or held accountable for their behavior, decisions or interaction with patients. All of the DPT's are unqualified in the sports taping arena, are not educated and unable to do sports taping which my case required. This is what a hospital offers? The lowest level of qualified PT's? I was eventually assigned a new therapist after weeks of stress, medical offices not communicating with each other or me, being told all sorts of promises and lies after weeks of paperwork, asked to repeat the same paperwork, over and over and no one ever knew what was going on at Swedish, no one was talking to me about solving issues. It was the circus of error with me suffering in the middle, no one cared at Swedish, no one had answers and depts were battling with each other for redundant info that never delivered promised services. Because I could not afford the good insurance, because I am, like their offensive paperwork announces: a charity case and was treated like one. Shameful Swedish. The PT did not introduce herself, was upset that she was asked to do homework about me before I arrived, was defensive, angry and unwilling to listen to the things that worked for me before. She failed to do a verbal assessment of any kind or take measurements as a ground zero starting point. She was personally unable to communicate without a close mind, it was apparent that her 30 years experience were the only way things were done in her world to the detriment of her patient and were prohibitive to her performing her basic job duties. During the 3 harmful PT sessions with this accusatory, blaming attitude therapist, more harm was done to me than good. I have had PT all over the world, including 9 years of focused Neuromuscular therapy in NY and never have I experienced such bad treatment as I have with the Supervisor of the PT dept at Swedish Edmonds and the PT who was handed my case because she was the ONLY ONE qualified to offer sports taping, and not qualified at all as it turned out. I have never felt more like a charity case than I did at Swedish, just as embarrassed to be "in the system" and low income as the way I was treated, like a poor human without rights. The only thing Swedish cared about was paperwork, payment, insurance coverage through the mess of medical office confusion. No one ever took the initiative to call me with issues until it was too late every time. There was no discussion before my sessions or during, but only after because of hospital paperwork issues. At no time has anyone at Swedish Edmonds treated me with the respect I deserve as a human being, it was never about care and no one there is held accountable because they're not being overseen by a Medical Doctor. There is an alledged Medical Director who never saw my case and knows nothing about it. The Supervisor makes bad reactive decisions based on where I fall on the financial ladder, always at the bottom. So, beware: Its glaringly apparent the only thing Swedish Edmonds cares about is providing care for those who can afford it which flies in the face of the very nature of their business as a non-profit and clearly abolishes their mission of providing care regardless of ability to pay. . I cant state firmly enough that if you want substandard care and to be treated like a non-human....Swedish Edmonds PT dept is for you. read more

I was seen a few days ago because of a migrane that wouldn't go away. I had been to Providence and Swedish Mill Creek with absolutely zero help. Finally gave in and went to Swedish Edmonds. My Dr's were FANTASTIC and so was my nurse. I only waited in the lobby for ten minutes or so before i was taken back. Highly recommended! read more

I'm a delivery driver for Edible Arrangements, and while dropping off a gift for someone that works there (Rachael..something), I was attacked by some of the nurses when they saw the chocolate dipped fruit. 2 entire boxes GONE in a matter of seconds! One of the workers nearly ripped my arm from the socket. I've been to Walmart on Black Friday, and that was nothing compared to the look I saw in these nurses eyes. This has led me to reconsider my job choice. Maybe Starbucks is hiring? read more

The other night, I became violently ill. I was so ill the night my husband brought me in to the Swedish Edmonds ER that it was only while recovering at home that I could process what a negative experience this was. To begin with, I walked in with the help of my husband as I could barely stand. Yet, at the check in desk they did not even offer a chair to sit in as I struggled to answer the routine questions. I don't believe I was even given eye contact. It was extremely slow, so they could have brought the clip board to me so I could sit. When we were finally led down the long corridor to the ER rooms, I wasn't offered a wheel chair, but I was lucky to have my husband to hold me up. The nurse was kind, but the CNA who strolled me to the X-ray room could not have been nastier. Four hours later, along with blood work an X-ray, fluids, and pain meds, I was released with no answers. Not the flu, we were told, but "find a good gastroenterologist." My husband had to request an extra dose of pain meds as I was still in severe pain...clearly an inconvenience to the new nurse who had replaced our other nurse during a shift change. Typically the nurse will inform of a shift change. This speaks volumes to the lack of training in standard patient care and interaction. A top-down issue I can only assume given the cold, inattentive care I was given all night. We went home. I am still in bed and miserable and in need of a GI doctor. But I have to say, I'm probably better off here. It's not my first negative experience here, but it will definitely be my last. read more

When our daughter was born at this campus. We had a couple of instances that made our experience at this campus unpleasant. 1. Staff do not know what they are doing. When my wife was in labor one nurse would be telling us everything looks good and then all of sudden the Dr would come in and recommended emergency C-section. 2. Due to the C-section my wife had difficulty with milk production. However, the hospital's policy is we can't bottle feed. This is the dumbest policy I have ever heard. They didn't provide us with formula until after the 2nd day when my wife failed to produce any milk. They only provided formula because we kept on pushing the issue. I understand that they are trying to promote breastfeeding, but they need to assess each situation differently. I would not recommend this birth center campus. read more

Got my brand new knee yesterday and everyone was very nicend accommodating to my needs. This us my first visit here since Swedish took over and I have had a very good experience.... Will definitely recommend this to others!!! read more

Took my daughter to the Swedish Edmonds ER today. I waited at the first line. Nobody was at the desk when I arrived. An employee named Claudia came up to the desk and I stepped forward to tell her why I was there. Evidently my explanation was too long for her. She cut me off and asked, " what does she need to be seen for." I said abdominal pain. She curtly said, " that's all I needed to know." It was abrupt and unnecessary. She was a bitch. She seemed annoyed with me. She seemed annoyed that she needed to walk over to get my daughter's signature. Very rude and should not be in customer service. read more

Emergency center suck, service is so bad, everyone is so cold blooded. We called ambulance to come here bc my husband could barely stand, they made us wait 6 hrs for Just a CT scan, nothing else they could do. This is the worst experience I ever had read more

I love that place when I was in that hospital i was almost dead and they took so good care of me I'd like to say thank you to all the doctors and staff at swedish from that time I walked in on 2013 and found out that I had cancer to all the wonderful staff for getting me through it .a i am a server cause of there help and through it all they have become family . read more

I would like to share my recent experience on the 5th floor at Swedish Hospital. Everyone was professional, clinical, caring, compassionate, and personable. It renewed my faith in humanity that caring, compassion, and desire to connect and comfort are still very much alive and well in the world. read more

actually its a zero, this hospital is scary they don't do shift changes with personnel change overs when the shift is done. So to let you know who is going to be there during the night to take care of you. They don't keep up with your status on the leader board to let you know who's who taking care of you, leaving you in limbo asking the front nurses desk and they know nothing. The food is terrible. they are late with results. Never had a doctor to come in and let me know what my blood work up results were. No one checks on you for hours they are an hour late doing vitals. worst hospital ever. Bed side manner is not there. My IV shifted and poking out of my skin had not seen anyone in hours paged for help they came an hour later. Suppose to have a procedure done after being there for days- no food for 12 hours or drink waiting on procedure only to be told they can't do the my angioplasty and they discharge me with an in enlarged heart with irregular heart beat lungs with liquid. Gee they had no time for me. Asked for an iv that would give me something for dehydration because i waited so long for surgery my pee was dark brown. No excuse. this hospital should be shut down. Diagnosed with congestive heart disease, COPD, Emphysema, no one knew anything nor did they tell me all a guessing came i had so many different diagnoses they had my wife i despair beyond belief and SHE has a heart problem. I will never go back. you go there be prepared to be very scared. I have alot more to say but I'm done - i just want you to know if you go to Swedish go into SEATTLE NOT EDMONDS.............................. read more

There is no excuse for how bad this ER is. I would give no star if I could. The sad news no one cares enough to fix it. Look how long the same issues continue uncaring nurses and staff and your way to much trouble in their day. The irony to all this after my daughter sat in the hall on a bed for 6 hours it was an ambo driver that asked her if she wanted a warm blanket he also wanted to show her how to adjust the bed to be able to lay down. May seem simple but we were in the Er not an ambo ride. Hats off to you dude at least someone cared. Have some courtesy for people in the Er we are human just like the rest of you. If you are truly human don't go here don't take your loved ones here keep driving and get yourself help someplace else. My son was here a month ago jammed his toe hurt so bad they said oh you just stubbed your toe no X-ray nothing. Three weeks of hurting he went to a walk in clinic the bone in his toe was splintered they had him to specialist next day. Yes my son got a medical bill from this place and for what no X-ray and your fine to walk around three weeks with a toe having splintered bone. After that I was the dumb one taking my daughter here today. Learn from my two mistakes and run from this place. read more

This is an awful, terrible place. When it was Stevens hospital, it was clunky but it worked. In comes Swedish and its a trainwreck. No continuity between techs, nurses, social workers and many many admins involved. Communication only if you stand on someones foot to keep them from getting away. Family is tolerated but clearly they want you to go the hell away. Without going into great detail, we had 3 social worker changes in 5 days. No notification about the changes. No wonder they wouldnt return my calls ot texts. Just one example of many. You ask a question and that person has to go check with another person who has to go check with another person. Then you wait and wait and then give up. You try to be patient and let people do their jobs but after 5 days with a family member in care, it was beyond being patient. Exceptions? Yes..5th floor nurse was good. Very good. Seeked out answers and generally got them for us. You wander around from person to person and you cant find anyone....in charge. By the way, parking? HAH! You see cars driving around and around the facilities various lots trying to find a place to put it. Better not be in a hurry. Or, you do like I had to do. Park in the Doctors only spot. Lots of those always available. I only did it once but my head was seconds from exploding. No choice. read more

Late night visit to the ER via ambulance due to Spouse having fall/fracture. I work with elderly/disabled and usually have a lot of respect for hospital staff. I would bypass this ER unless it is a serious emergency. Many burned out nurses that seemed to hate their jobs(and little empathy for patients). Pain meds were being administered with no communication from the nurses as to what was being given. Many of the nurses had no bedside manner/awareness of the setting they were in. Overly loud and personal conversations. Person came out for the "chest xray" and we informed her it was for the foot. She responded that it "says chest." Then she took a few steps turned to us and stated, "it just says xray, but when it just says xray I assume it's for the chest." What the heck? I informed a nurse that there was a full syringe on the floor of our area and he looked at it and said, "that's ours" and left it there on the floor. A mental health and/or druggie patient was sitting shirtless in a wheelchair facing into our room the whole time we were there staring at us....so much for patient confidentiality. Bathrooms in ER lobby were trashed and stuff all over the floor....and no TP. This place was like a scary Twilight Zone and I would recommend bypassing if you are in a situation to do so. read more

ZERO STARS. Worst hospital ever!!!! This was not a one time occurence, we have been here 2 times before in the ER with horrible customer service. They lacked any care or concern to ER Patients. I could write a 5 page story of the horrible experiences but Ill be as brief as possible about the 3rd and last experience last week. We already written this place off but since its now a "swedish" hospital we gave it a chance since its the closest hospital in the area. We should have known....fancy new name but same terrible staff. My wife is sick and she came to get more blood drawn as she has dozens of times before and the nurse kept jabbing her while she was screaming in pain and couldnt even do a simple blood draw and kept jabbing her for no reason some more, I didnt know she was screaming from the inept nurse's careless work or I would have screamed for her to stop, she tried again and she made my wife gush with blood in her other arm. On top of that they couldnt get results because they screwed up treating my wife like a test monkey and wanted to jab her more until she bled to death. At this point I was furious and we left, still paid the co-pay and I dont know why I did. So she felt even worse than when we walked in.. Our first 2 experiences were pretty much the same horrible nightmares... Its a shame we have to drive 20 miles farther to get decent ER service. The other bad reviews here are spot on, if I was dying on the sidewalk right next to this hosptial I would request they drive me to northwest hospital or a walk in clinic, I would receive better care anywhere else. read more

If I had a life threatening emergency, I'd rather chance driving to Everett or Seattle because this place seems like a hospital on training wheels. I had a major hemorrhage in my eye and a few minor ones in the other. The young ER doc kept looking at me with a dumb-founded look and left the room 3 times without an answer. It was clear that he had no clue what was going on and was probably referring to WebMD. 3 hours later after sitting around, he numbed my eye, then told me to just go home. He said I was fine and it would just go away, but I needed to see an eye doctor that they refer to. I called that doctor's office and they were insistent that they didn't need to waste their time seeing me even though my discharge papers say that it was important. So 2 weeks later, the entire eye had filled with blood and I went to my ophthalmologist because I was scared. Turns out that the ER did not give me any care instructions to stop the bleeding in my eye, so it bled for 2 weeks!!! WTF?! They collected $1000 of both my money and from insurance...TO DO NOTHING??? How does an ER doctor not know how stop bleeding? read more

WORST HOSPITAL EVER! I think this is where all the degenerate dr's and nurses go too cause i don't think they know what customer service means. My father had a stroke and took him to the closest hospital which unfortunately was Stevens. The ER doc may have known his medical stuff but communication skills and friendliness was not in his brain. He asked me to translate since my father doesnt speak english very well so i translated and he would say "did u tranlsate it?" like 20 times after i said yes! The worst was the nurses! I think they got them off the streets cause they smelled like sh** and had no sense of compassion. Not one nurse said hello just came in and asked questions and was pretty rough with my dad. I actually had to say "listen i know my father cant speak english and may have brought this stroke upon himself cause of the drinking and smoking but show some fu***** compassion!". After that i got nothing but snooty stares! ahhaah i was like wow there are alot of bitter dr's and nurses here NEVER COMING HERE AGAIN I WOULD RATHER DIE ON THE CURB. WHOEVER RUNS THIS JOINT BETTER READ THE REVIEWS AND BUMP UP SOME CUSTOMER SERVICE SKILLS! read more

My fiancee was taken to this hospital for emergency surgery for infection in intestines. Now, having been in most hospitals as a patient myself in Seattle...including Swedish (which I love), Kirkland, Everett AND Arlington...this hospital at this location is BY FAR THE WORST!! The room was always dirty, used alcohol wipes, needle and IV caps all over the floor, thermometer covers on floor, etc. Now keep in mind...he's in there with major infection...not only is it not clean and sanitary but then I see that he has faeces ALL OVER his toes of his socks, his pants and his bed...and it is dried so it had been there awhile. I had to call nurse in and point out that he needed changed...I saw it within 3 minutes of being there but the nurse that had been taking care of him for hours didn't see it!?! So then they send him home without the walker he needs to get around and told him that Evergreen Health Services would be bringing the equipment he needs to his house. He gets home and never hears from anyone so then he is wondering how he is gonna get into his house? So I call and find out what's going on just to find that Evergreen Health doesn't bring equipment only in home care. So now he is at home, in friends car, unable to move by himself barely, a drain tube still hanging out of him, bowels with no patience and in pain and doesn't know how he is suppose to get into his house?? Absolutely TERRIBLE!! read more

Awful nursing staff. I visited twice for several hours at a time, and I couldn't believe how long it took them to answer my friend's call. One time, no one ever came when she asked for help to use the commode. I let her nurse know and she didn't even apologize, and went on about her usual business. Unbelievable! read more

You definitely don't want to try and negotiate any bills with this organization. My husband got two scans for a total of $6,900 (and we have insurance.) We had gone out of network accidentally and the people who read the scans were covered but not this hospital. I tried to bargain for a lower rate and was told we had to fill out a Swedish" Charities" form. Like they're going to do me a favor! I was certain we'd get something since we only made $23,000 together last year. I didn't hear from them for a few months and was shocked when we recieved a bill for the entire amount due. No word at all from their so-called "Charities." I asked about the charities application and the accounting office claimed we made $69,000 and were over the amount for their "charities." "In what universe was this? I asked. I demanded a written acount of how they came up with this number and never got a thing. Hospitals are bullies when it comes to soaking people for big price take procefures. If I ever have an emergency or anything I will choose any other hospital. I'd love to throw eggs, but I'm a grown up. I'm sure this 'nonprofit" hospital is paying for their new Issaquah Medical Center by denying people any real "charity." read more

I am new to the area and found myself needing medical treatment. After reading the reviews about Swedish Mecical Center, I was reluctant to go to the ER. However, my experience couldn't have been more positive. The staff was friendly, professional and highly competent. The facility itself was clean and pleasant with what appeared to be very up to date medical equipment. Although one hopes to never need the services of an ER, I would definitely return here if an emergency occurred. read more

I was in this hospital for an ER visit late at night in October, definitely not a place I'd care to go back to. The ER is run down, feels quite dated and a bit dirty, and the staff was not very friendly. And on top of that the charges for the service were so ridiculous they were comical- $700 for a simple saline IV and $1500 simply for the visit itself. An absolute joke, overcharging and none of that money seems to go into the facility to fix it up and make it look/feel decent. I will go out of my way to go to a decent place down the road in Kirkland or Bellevue if a hospital visit is ever needed again. read more

I had a terrible experience when my eye care specialist attempted to obtain medical info from the heart & vascular dept. This info was NECESSARY for me to have cataract surgery. Today marks 1 week waiting for transfer of info. read more

If you have a dog, it is more likely you will get better medical and more compassionate care there than from the ER at Swedish Edmonds. I have had severe idiopathic neuropathic gastroparesis for nearly two years leaving me unable to eat much food and not able to process any fluids, relying on self infusing two liters of saline solution daily. Not easy, but I was able to juggle it all while on Disability until I suddenly passed out a few weeks ago, falling on pavement and fracturing my elbow in multiple places with disarticulation (meaning bone fragments broken off and are floating all over). It is excruciatingly painful and as a result I am no longer to digest even the simple soft foods I could digest before. I rely on daily infusions of 2 liters of fluids taking about six hours daily, but home health nursing cannot help me now that I am no longer able to do so. So weak I could not get out of my bed, my Dr sent me to the ER Thursday night. At the ER I was cold heartedly told to start eating cheeseburgers and all would be fine, the ER Dr told me to eat protein such as nuts and beans ( impossible to digest with GP) and an insulting suggestion. With no help in sight, I was discharged losing the few home health visits I had received, to date. Today I went to see my ortho dr, who told,me I had multiple,fractures not repairable until underlying nutritional deficiencies were addressed. In the meantime I had dropped by my PCP' office to, why my PCP turned down my admission, but they denied doing that despite what the ER told me. I was too weak from lack of nutrition to walk to my car alone so was taken via a wheelchair. Once in the driver's seat, I started to pass out, so got out to get in the back set to lay down, but again passed out in the parking lot. Got transported to the ER from hell by aid car. Put in a room absolutely nothing was done despite having fallen on my broken arm. Freezing from laying in the cold concrete for so long, I had to beg for a long time to even get a blanket. Scraps and contusions not cleaned up or even checked. Again I brought up that I desperately needed help as I was not able to eat or drink anything at all and had been unable to do so for weeks. I was told my labs were perfect (they were not) and that they could not help me. I explained that this was common with GP and a temporary feeding tube would help my poor nutrition and stop me from passing out all the time. Instead I was told to "get out". I explained at this point I was far too weak to walk to my car which was quite always away, but again was told to get out. I walked out, but started to pass out shortly outside the ER in their construction walkway, sliding down the wall with my broken arm in agonizing pain. As I hit the ground, incoming nurses tried to help me, even getting a wheelchair, but the male charge nurse was like a possessed maniac screaming at them to get away from me. A 5 foot petite 50 year old woman clearly in pain and vey sick. They wouldn't leave, but he kept them all just out of touching range. So humiliated and in extreme pain from re-injuring my elbow and wrenching my back, I tried to stand as all I wanted to do was get out of there, but did not have the strength. A few steps later I passed out again, hitting the construction cyclone fence quite hard with my broken arm and sliding down it, hitting my poor broken arm the whole way. I woke up sobbing on the rocky construction site ground in my flowing off white long skirt. Again the charge nurse approached screaming at me to get off their property and blocking anyone from helping me although a very kind nurse really tried. I was mortified to look up and see not one but three Edmonds police cars. Lights blazing swoop in around me while hospital security surrounded me demanding I leave. Too injured to stand, I tried to crawl on my torn hands and knees. But was told by the police to stop or I would be arrested. I was told to get in the police car and to provide my drivers license. At this point I was so deeply traumatized and in so much pain, I couldn't even hear what anyone was saying. I had so many people yelling at me I couldn't focus or make out what they were saying. Although a friend was on her way, it was not fast enough as I was to leave, while injured immediately. I was given a choice of going to jail or getting in a cab, so I got in the cab. I was so emotionally distraught my friends took me in last night. I cannot eat or drink at all. I lost five pounds in three days. My medical condition is documented by tests done at Mayo clinic that the nerve to my stomach is dead. If I had cancer, do you think I would be treated like this - never. But because I have a rare disease apparently I can be treated like the scum of the earth. Never let anyone you care about go to this hospital. This in my opinion isn't even a hospital as at a real hospital the Hippocratic oath is respected. It is not here. Run. read more

I went to the ER on 11/23/2014 I can say with confidence sweedish hospital Edmonds has the worst / negligent care I have ever received by any health facility. I went for a evaluation due to being one month pregnant with severe right side chest pain that radiates to my shoulder and left side of my chest. When I arrived I was crying holding my chest my blood pressure was 156/104 with a pulse of 100 they took me to the fast track put me in a chair and i sat there and the first person to come was the lady to get financial signatures?? I gave them my insurance cards and Id when I first got there so clearly they will be paid. The lady seemed alittle upset when I told her I wanted to see the Dr. And to come back after I see some one( still was having pain 10 out of 10 and balling my eyes out! Then I was moved to a diffrent room where the med tech finally put me on a monitor to look at my cardia rhythms( this should have been done when I walked in the door) I was told my nurse would be in soon to look in on me ( did not see my nurse for the first hour I was there) the Dr came in talked with me for 2-3 min said well we just need to do some test to find out what this is and left the room. Next the xray tech came in she was getting me ready for the chest xray she put the film behind me and she walks over to the machine she starts frantically looking for somthing so I ask her what is she looking for and she says I am looking for my film, then I reply um you put it behind my back??? She seemed completely lost? Not to mention I had to remind her I was pregnant and to please shield my belly because apparently the Dr. Did not let them know. Then the nurse comes in to finally give me somthing to relive my discomfort and I asked the nurse what they were going to give me and one of the medications were aspirin so I asked the nurse if he knew I was pregnant? He looked suprised and said well let me make sure he still wants to give aspirin ( my respone to the nurse yes please make sure because I have had to tell everyone that has come in that I am pregnant because obviously you staff does not communicate!!) So the nurse goes out to check with the Dr. And I hear the Dr. Scream at the nurse I KNOW SHE IS PREGNANT. The nurse came in to my room and starts to explain what the Dr. Says and I interrupt him by saying I already know what the Dr. Said I could hear him yelling down the hall:( so all my test come back and the Dr. Tells me everything looked normal and he thinks I have Pleurisy (water/inflammation around my lungs. I asked what causes this he tells me a virus. So I am discharged and I am on the way home and on my paperwork it states that one of my diagnosis is pregestational diabetes ( diabetes when pregnant) This man did not say one word to me about that diagnosis or about limiting sugar intake at all ??? If this is accurate high enough sugar levels could lead to heart attack or stroke, organ failure or death. I call the ER And ask the nurse why the doctor did not mention this potentially critical piece of info she immediately put him on the phone and he stated I had some mild abnormal blood test that came back when 20 min per discharge instructions all my labs were normal!?!? Richard Kennedy MD I HAVE BEEN IN THE MEDICAL FILED FOR 12 YEARS NO I AM NOT A DR. BUT I DO HAVE ENOUGH CLINICAL KNOWLEDGE TO KNOW THAT YOU SHOULD HAVE SPOKE WITH ME REGARDING MY SUGAR LEVELS BEFORE SENDING ME OUT THE DOOR AND I HAVE NEVER HAD SUCH NEGLIGENT/ HORRIBLE CARE AND I FIND IT HORRIBLE THAT PATIENTS RECEIVE CARE LIKE THIS. I myself am a medical professional and I can say hands down I have never and will ever treat a pt like I was treated last night:) Swedish you should really take the time to do training for you staff! This is a huge liability for you facility:( read more

If at all possible go to any other hospital but here. We were hoping that Swedish had finally cleaned up Stevens hospital but that is not the case. This is our second time here in the last two years and it has not gotten better. Don't bother talking to the patient advocate as she will just give pat answers. read more