My loved one spent 5 days in the NICU Level II center. She wore phototherapy sunglasses while…read moreunder her light therapy. All the nurses really helped explain with visually showing us how the babies numbers were trending. A couple of the nurses even called us at home to share the overnight news. I felt my infant loved one was in good care. We were warmly sent off with sweet goodbyes when it was thankfully time to come home. Thank you nurses.

Workmanship competition. From the time I went in I was treated like a second class citizen even…read morethough I've worked my whole life. Finally 2 months later I need a ct scan back at this hospital. They gave me bad information saying I needed approval from workman competition. Cause, I tried to contact them. After 1 and a half hours I tried calling sweedish edmonds and being on hold I gave up. I found out they gave me false information about getting a CT scan I should have received in the first place. I was told I needed approval from my claims manager. False. I was told that they would contact her and put a urgent request. I finally called my claims manager and she had no contact from them. It has been 2 months since my ribs were broken. I didn't want to but it's time to get a lawyer involved! So sad they lost any compassion for people that have never experienced this injury. ​

I have stage 4 cancer and after not feeling well the last few days I decided to be safe and take a…read morecovid test. The test came back positive. I asked my oncologist at Fred Hutch and she told me to please right away go to the nearest Urgent Care and get the infection confirmed (in case there was a problem with a home test) and get treatment, since I am high risk. I drove to the Swedish Edmonds Urgent Care. I walked in at about 2:40 p.m. on March 5th, 2026 and spoke with a woman working at the window who had long dark hair pulled back in a ponytail. I said to her, I have stage 4 cancer and took a covid test that came back positive and my oncologist would like me to get that confirmed and to get treatment, because I'm high risk. The woman responded flatly, "We don't do that here, just give a covid test." She asked no questions and didn't talk beyond the denial. I then explained that I'd used a home test, so my oncologist would like me to confirm with an Urgent Care test and get treated, likely with Paxlovid. The lady repeated that they don't do that there, and they don't just give Paxlovid. She went on to say kurtly that they treat people with symptoms, they don't provide tests. The desk gal didn't even bother to ask me why I'd given myself the covid test or all me any questions at all! People usually take a home test because they aren't feeling well. Instead of being courteous she just went directly to the negative, "We don't do that here." Then in a disinterested tone, she said, "If you want to, you can sit over there and wait to talk to someone about symptoms." I told her never mind, because I needed to also confirm the Covid test results and if they couldn't do that I'd just go somewhere else - maybe an urgent care that is willing to help a high risk person with stage 4 cancer and Covid! This cold dismissive woman heard me twice say I am stage 4 and that my oncologist wanted me to come in to confirm the Covid test results and be treated, yet still she still offered no help whatsoever and very few words at all in addressing my request. Avoid this place, it is not urgent care because it doesn't care, period.

I had a sudden situation occur while across the sound, made it home to find my mobility was greatly…read moreaffected (2/17/26). After calling my primary care facility, I was urged to head to Swedish Edmonds Urgent Care for evaluation. I want to thank the staff onsite for making this as straightforward, transparent, professional, and expedient as possible during a stressful time. From the front desk check-in person, person who placed me in exam room, person who took my info, vitals, offered water & attached an immobilzer at the end, person who provided a garment to change into & a warm blanket, the person who took three Xrays, the PA who evaluated me, and the security guard who assisted with return of the wheelchair. Collectively, all of the staff that we interacted with and provided care from start to finish was a positive experience. It is important to have ID and medical insurance card upon check-in. Nect steps information and a printout of one's visit are also provided. This was my first time to be referred and evaulated at Swedish Edmonds Urgent Care. I appreciate the care received and that they are easily accessible from Hwy 99.

This hospital had me in the waiting room for 9 hours. All my care was given in the waiting room…read more Instead of a doctor telling me I had a mass that could be cancer, I was told by a paper report. Right now, I am waiting to see if I need emergency surgery, but at this point, I just want to get home. This has got to be the crappiest medical care I have ever received. I might have cancer and I'm alone in a waiting room with fifty other people trying not to cry. This is some serious bullshit.

I had to take my mom to the emergency room at Swedish Hospital in Edmonds last weekend after she…read moretripped and hurt her ankle. When we entered we were promptly greeted and checked in. There were A LOT of people there and waiting rooms A & B (same room just sectioned off) When they sent us to waiting room B I figured it would be an all day excursion and had planned for that. I was really surprised within 10 minutes of being seated that my mom was called. They took us back to a room to get more details on what occurred and then outlined the next steps. Immediately sent her back for X-rays and then back to her room. Every single person we encountered at Swedish was kind, professional and very, very thorough. They did an excellent job setting our expectations for the visit. From start to finish we were only at the hospital for 1.5 hours.

This "baby friendly" hospital refused to give my newborn formula even though I asked multiple…read moretimes. Not until she dropped more than 10% of her body weight did they finally provide some for her. I had other serious complaints (including obstetric violence) and asked multiple times to speak with someone and never got through to anyone. Do not deliver here.

After I returned home from Swedish Edmonds Hospital Emergency Room, I was curious to compare my…read moreexperience with those of other yelpers. Overall, if the reviews left by others are half way accurate there are many holes in their system of care that desperately need to be addressed--and corrected! I was treated well and was attended to in short time. I came in with a bloody injury on my ankle that was visible as I wrapped it in a white towel and put clear packing tape on it. In other words, I had a visible blood-soaked injury showing. So maybe that had something to do with the speed of their treatment. I also brought with me a large Ikea plastic bag filled with towels if the bleeding started again, some of which were heavily blood stained. The only reason I sought care at the ER was on the advisement of the nurse hotline who gave me a course of action to follow; I needed a tetanus and a medical provider to lay eyes on the wound. There was mention of admitting me to the hospital, which seemed overkill, so I told them I had to get to work and was already late. From my family group history, I know that this emergency room saves lives (when an ambulance arrives at the back with a patient about to expire). So, those providing trauma care don't let people die!

Idk why people hating on this place I liked it the doctors and staff weren't nascar lace but I…read moreliked that I don't like being rushed

Would rate this 0/5 stars if I could. I scheduled an annual…read moreappointment and checked in at the front desk with no issues.. during the appointment itself, everything was normal. I've had physicals in the past so I know how they go. There was nothing out of the ordinary in this one. They took my blood, listened to heartbeat, did reflexes, etc. I finished and was sent on my way. 2 weeks later I surprisingly receive a bill and it appears that my insurance didn't cover anything at all, despite insurance supposedly covering annual check-ups. I call their billing dept. and was told that since I mentioned having more headaches than normal, it was an office visit rather than an annual checkup? Wtf? I've had physicals in the past where they ask how I'm doing and I tell them honestly and have never been billed. I ask why wasn't I told during my check in, and the person on the phone says that the medical assistant tried to called me but couldn't reach me and so they changed it without my knowledge and consent. If I had known that I was going to get charged for bringing up a topic I COULD LITERALLY GOOGLE, I would have never came in. Procedures for a physical were also conducted so why isn't that also there in the notes? Very sus and super opaque by my standards. They also said that the doctor told me during the exam but that's a lie, because I would have left immediately. What incentive does a doctor have to tell you that you'd be billed for something, when they get paid for it? It seems like this clinic doesn't give two hoots about the actual health of their patients and are just out for your money. I had multiple calls trying to talk to someone who could do something about this, but all they said was that "we can't change it because the service was provided". So, if I go in, and they give me something I never asked for, I'm billed? I'm out $400, because of negligence and a lack of effort to try to do the right thing. These people are horrible and don't care about you. Also keep in mind that you must lie to your doctor during physicals if there's anything wrong, because if you tell the truth, they'll bill you. Doesn't make a lot of sense, does it?

Newer patient due to changes in healthcare. Learning to navigate my insurance and care. My beef:…read moreurgency and congruency. When you are required to have a primary care physician you expect to develop a relationship with that caregiver and seek them out, specifically, for your medical needs. My first visit took weeks to get. Swollen legs, ankles numbness and a concern about deep vein thrombosis and it was still weeks. My care was great and loved the care provider. But every time I have had an acute situation since, the soonest they will schedule is 3 weeks out. When I complain they tell me to go to urgent care or the ER. NO!!! I have a specific care provider and insurance for a reason. I expect a day to 3 days wait, but if you ever need to be seen quickly, there quickly is a minimum of 9-10 days. Expect to use your local ER and pay that bill. This is terrible care IMO. So sick of this healthcare system. Might add that I am paying $1300 a month for this insurance. Super annoyed. Quit booking these doctors so tightly that there's no room for acute patients. There are plenty of people that need to be seen sooner. And want to see their own doctor, not a new stranger.

They've taken really good care of my daughter. I couldn't be happier. I may change my PCP to this…read moreclinic.

All of wu medicine has a help desk call center. It is absolute trash. The people that answer the…read morecalls have no idea what im trying to contact my doctor or care team about and forward incorrect or bad information. They always get it wrong and make what im trying to do 100 times harder. When you complain in person they give a phone to call it the same garbage system. No one is willing to address or talk about the issue. Great doctors as long as you dont need to talk to them over the phone.

I've been coming here for years now and i'm not sure why the ratings are so low. The front desk,…read morenurses, and primary care doctors are all very nice and very helpful. The quality of care is 10/10. They've helped me get more comfortable with explaining and expressing myself, I have social anxiety so they've been extremely helpful with that. Even though i've moved to Arlington, I will continue coming here for as long as I live.

Had a back injury while here from out of town. I saw 5 five-star reviews so I figured I'd give it a…read moreshot... but still skeptical. After having been, I can tell you that all of these reviews are completely legit. Now I was the first person in so I can't speak to the wait times but they got me back immediately with a nurse practitioner named "Netta" who was an absolute rockstar! She had amazing bedside manner, was super empathetic, knowledgeable, made me feel my concerns were all heard and cared for. I haven't received this level of total care in a LONG TIME! The front desk lady was super nice and helpful as well. She is a bright star in a world of dull providers. This was my first 5 star experience at an urgent care clinic.

In short They immediately realized that I'd need a bit more…read morecare than they could provide on site, so they didn't charge me or take my time. I was hoping for a different outcome but I have to respect their honesty. In long A scrape on my leg had gotten infected, so I was hoping to get an Rx for some antibiotics and hurry home for the Hawks game. They checked me in in minutes, and found my insurance that had just taken effect a couple days earlier. Nice! The system texted me some info to fill out, and she told me it would list me as being seen in about 25 minutes, but it would be much sooner. The PA came out within 60 seconds to say that they didn't house one piece of equipment I'd need as part of a full eval, and I should go around the corner to the ER. He definitely felt bad delivering this news, and explained it even more thoroughly than he really needed to. I got it right away. He was quick to say that they would cancel the visit and not charge me. Even though I ended up missing the whole game, he was spot-on about what the ER would do to evaluate the infection. I got great care there, thankfully much of it in front of a fuzzy, dim TV showing the game. So I can't really complain about anything other than my own procrastination for leaving the trip until late afternoon.

ICHS (International Community Health Services) is a wonderful non-profit hospital that helps the…read moremost needy in our community. My dad is a first generation Chinese immigrant and he loves to come here. The doctors are all very caring and spend a good amount of time helping patients. Shout out to Nurse Megan specifically for always being attentive and patient. The hospital staff handling reception and backend things are majority Chinese so yes, they know what they're doing, very competent at their jobs....but don't expect Western warm service lol! But they're always on top of the paperwork, attentive to details, and gives great resources for the needy. That's what's most important! Thank you ICHS!

ICHS Shoreline is conveniently located less than 15 minutes from my house and has a fair sized…read moreparking lot for those who drive to this location. I signed up for Apple Health (Medicaid) in October 2021 and was assigned this ICHS location for my primary health care provider (dental and medical). I called to schedule my first dentist appointment in mid-December 2021 and came in for my first general exam in January 2022. I followed up with two filling appointments in February, getting one filling on the first visit and two fillings on the second visit. In March, I had a teeth cleaning appointment. All of the workers I interacted with on the phone and in-person were kind and helpful. They listened to what I had to say when they asked me questions and they did a good job explaining things clearly. I am scheduled to go back in mid-July for another general exam, I have had a bit of an uneven bite since I got the fillings. However, the fillings themselves have been good, nothing popping out or anything like that. The free swag has also been on point during the COVID-19 pandemic. I have received a number of masks and at-home test kits free of charge. Double masking (two masks) was required for a couple of my appointments, however that was not a problem as they provided the second mask.

Worst ever! Things went to crap after Dr. Hanson left! Why are you guy's so non patient friendly?…read more Is that not the job?

The people at the front desk were on their personal cell phones instead of helping patients.read more