I was really disappointed with my recent visit because I used to be a regular customer here when I…read morelived in West Palm Beach. About two years ago, I even purchased 10 gift certificates totaling over $600 because I had always enjoyed my experiences. I booked a 90-minute combo massage for Sunday at 4:00 PM. Before my appointment, the front desk called and asked if I could come 30 minutes later, and I happily accommodated their request by arriving for a 4:30 PM appointment. My massage therapist, Mike, didn't actually begin my massage until around 4:40 PM and finished at 6:00 PM, so I received only about 80 minutes instead of the full 90 minutes I paid for. When I checked out, the front desk asked how my massage was. I explained that I didn't receive the full 90 minutes. Instead of apologizing or looking into it, she simply asked whether I wanted to pay by cash or credit. Even though I didn't receive the full service, I still left a 15% tip. To my surprise, the front desk then asked if I could tip more. I explained that I hadn't even received the full massage I paid for and was already tipping on the full amount. Being asked to increase my tip under those circumstances was inappropriate and honestly left me speechless. Only after I raised the issue again did she say she would check the cameras and speak with the therapist. Mistakes happen, and I understand that. What disappointed me most wasn't just losing 10 minutes of my massage--it was the lack of accountability and the poor customer service afterward. As someone who has supported this business in the past, I expected much better. I hope management reviews what happened and improves how situations like this are handled because this experience has made me think twice about returning.

I ended the massage after about 20 minutes because the therapist was unable to follow a very simple…read morerequest. I repeatedly asked her to focus on a specific area, but she continued working both hips at the same time instead of concentrating where I needed attention. At one point, the front desk had to come in and help translate my request. When she finally focused on my left hip, she used the same pressing motion repeatedly, which caused significant pain rather than relief. I came in seeking therapeutic work and left in more discomfort than when I arrived. Unfortunately, I was still required to pay despite stopping the session early. I chose this location because of its high ratings and positive reviews, so this experience was especially disappointing.

Grace was amazing !! 10/10 recommend her for your massage!…read more Very nice and respectful!

First I just want to say I've been here several times. The massage is always great but today I…read moreabsolutely hit my limit. Getting a 30 min back massage as usual. The lady starts talking for a solid 8 minutes about how tight everything is and I need more time. I tell her I don't have time and thank her anyway she continues how I'm so tight that I need these special herbs in the lotion to put on my skin and started doing it anyway before I agreed and then said that it was $10 more when I told her I don't need it she continued pressuring me, and kept getting louder and louder now I am not one to be pressured and embarrassed. It took me raising my voice and telling her loudly I CANNOT AFFORD IT. Now there are other people, I shouldn't have had to do that when I told her no the first time and she kept going and going. It's in Wellington/Royal Palm so I'm guessing she figured that I had money to throw around and that if she got louder i'd be embarrassed and would just agree. Tried to say something to who I thought was the owner on the way out but he didn't seem to understand what I was saying just "ok'd" me like 3 times and said have a nice day. Honestly this was the first time I had someone there pressuring me as bad as she was but I just needed to share my experience.

Facial with Sharon M. was by far one of the best facials I've had (and I get a lot of high-end…read morefacials). My skin (face and neck) was left plump, lifted, clean, and dewy. She really knows her products and the technique is by far amazing. I had a 90-minute facial with add-on of neck and décolletage (well worth it) it was everything I needed. I found my new facial spot. She made recommendations for me to maintain the results at home. Recommend her and they use medical grade products. Also, the front is always very helpful.

I had a really great facial with Christine last week. She was able to make me look 10 years…read moreyounger!!! I love getting massages at Massage Envy but I also highly recommend getting a facial at Massage Envy.

I'm visiting Florida and I was at the mall when I started getting horrible cramps on my thigh and…read morecalf. I left the mall and decided to find a massage place to help me with this pain. I was able to make an apt that same day with Hailey. They advised me to get a deep tissue massage $90 for 50 minutes. I told her the areas that were hurting and she got right to work. By that night my pain was gone and I was back to feeling great!

After a long few weeks, it was time for some rest and self care. I booked my 80 minute Swedish…read moremassage online with Connie, which was super easy and was reminded of my appointment a few days out. Upon arriving, I was immediately greeted and brought to the massage room by Connie. She asked if there were any areas that needed special attention and any areas to avoid to which I shared and she absolutely took note of that. I carry all of my stress and tension in my shoulders and she did a great job melting those knots away. Truly the 80 minutes flew by and before I knew it my massage was over. This was by far the best massage I've had and I can't wait to come back.

Dragon foot spa Hi,…read moreI'm visiting the area for my first time and was expecting if anything, appropriate service. I'm a young girl in college and decided to treat myself with my friend to a full body massage. So my friend and I chose different packages. I had picked B53 (a full body scrub included). My friend chose B52 (a leg and foot scrub). The massage itself, fabulous. I also feel inclined to mention, there's a man behind the front desk with a bunch of screens facing him. On the screens was all the rooms and massages going on. Very strange? I'm not from the area so i'm sure what is allowed in terms of legality with these places. But was definitely lingering in my friend and I's mind throughout the massage. During the massage I asked if they provided cupping therapy, mind you, there are two massage therapists in the room. Both answer no. Then comes the scrub, very relaxing but only my back side? Very weird considering it's listed as a FULL body scrub. But alright, no complaints still from my end. Post massage my friend tells me she also got her whole backside scrubbed despite choosing a different package. At this point we still are very chill because the massage was amazing. So we go up to checkout, I checkout first. I addressed the HALF body scrub I received politely and questioned why they didn't do my FULL body including front side. The manager initially just dismissed me while nodding and smirking at her screen. Then when she acknowledged what the person in front of her was saying, she says there's not enough time and I needed to pick the 90 minute package. My backside scrub lasted five minutes. But okay, could've mentioned the necessary time extension before the massage. Additionally, as this is all transpiring, I'm looking straight at an entire page of their cupping services. What? I'm sorry that's just strange because both massage therapists in the room aren't fully representing the companies services? Again, I kind of just dismissed it as miscommunication. Then came time to pay. Mine came out to $140. Naturally there's a tip suggestion, the tip options being $35+. I'm sorry I received half of the service I payed for, and was given incorrect information on their services. I still do a custom tip. After I entered my amount the manager goes "She didn't do a good job? It was a bad massage?" I was like no the massage was amazing I loved it. Then she goes "She works very very hard" (the massage therapist). The manager was the one speaking to us and the one who checked us in and out. The outright pressure to tip more was so inappropriate. So weird. To be so comfortable to assume someone's means even after I gave her feedback on what I didn't receive and didn't like from my experience? Also no shade or hate to the massage therapists they were very sweet, just misinformed. Anyway, she scoffs and her whole attitude from that point on was just switched and honestly rude. She checks my friend out silently, her total came out to $111. Despite essentially getting the exact same package and experience. She tips as well. The manager gives us no goodbyes, no thank yous, no have a nice day, just waves us out. I wanna make this review to spread awareness on how disrespectful and insensitive this business was in terms of tipping. Honestly just very embarrassing with a full lobby of people watching this whole interaction. If you're looking for a zen and comfortable place to get your next massage, or maybe even cupping therapy, I would highly suggest looking elsewhere.

I have been here twice now and wanted to share an honest experience…read more My first visit was really good. The therapist was intense, focused on my upper back, shoulders, and neck as requested, and even did a lovely cupping routine. She would not lighten her pressure when I asked, but her technique was effective and I left feeling better. Just know going in that communication in the rooms is limited. They tend to work the way they want to work. My second visit is why I am leaving a mediocre review. I came in specifically requesting upper back and neck only, as I am dealing with numbness and tingling in my hand and know my neck is out of alignment. I said this at the start and repeated it during the session. Instead, the therapist began with my hips, moved to my legs and feet, and spent more time on my lower body. She did some decent shoulder work, but in a 30 minute massage I would estimate only about 10 minutes were spent on the area I specifically asked for. Twice. Additionally, and I hate to say this, but there was a soft burping during the session with a strong food odor following, that made it difficult to relax. I do not want to write this place off entirely because visit one showed real skill. It seems very clean and the rooms are quite well done. But if you have a specific area of concern or an injury, be aware that your requests may not be honored. For a general relaxation massage you may have a better experience.

Great place!!! I have never received a bad massage there! Excellent! The price is right too.read more

I had the Best full body massage ever! Amy did an amazing job and I highly recommend Paradise Foot…read moreSpa

I've been a client at Essentials Spa for several years and all my experiences have been positive…read more More often than not, I receive massages from Marbelis and opt for her husband Carlos when she isn't available. Rhonda is my go to for facials as she's literally one of the BEST local estheticians. She does a superb job and I actually relax enough to fall asleep during her facials. On this particular visit, my go to massage therapists weren't available due to the fact neither work on Sundays. At Rhonda's recommendation, I booked my massage with Stephen (sp?) which turned out to be a solid choice. He did a fantastic job gauging my needs and delivering a deep tissue massage without me needing to remind him about the pressure. Moreover, he was both kind and professional. I wouldn't have any reservations about utilizing him for future massages. Finally, they're offering a variety of Mother's Day specials through the end of the month. I took advantage of the Mom is Queen Bee and I departed buzzing like a champ! 10/10 experience~

I've been coming to this massage spa for over a year, and it used to be one of my favorite places…read moreto relax and recover. Unfortunately, over my last five visits, the quality of service has declined significantly, and my most recent experience was disappointing enough that I felt compelled to leave a review. My girlfriend and I booked a couples massage for 3:00 PM. We arrived early at 2:50 PM, but were left waiting for approximately 20 minutes before our session actually began. Despite the delayed start, the massage still ended at 3:50 PM, meaning we did not receive the full hour of service that we paid for. One of the small touches we always enjoyed after our massages was being able to choose a complimentary beverage. We have consistently chosen the red wine option because it's something we look forward to at the end of our sessions. Unfortunately, even that simple detail was incorrect during this visit. The biggest issue, however, was the massage itself. I always book a deep tissue massage because I work out six days a week and have lingering back issues from playing college football. I rely on deep tissue work for recovery and pain relief. This session felt nothing like a deep tissue massage. Honestly, it felt as though lotion was simply being rubbed onto my skin with very little pressure or therapeutic work being done. I left feeling exactly the same as when I walked in. In fact, I was so unsatisfied that I immediately started calling other massage establishments in the area to see if I could get another appointment that same day because I received virtually no benefit from this session. I am not someone who complains often, and I am usually a very generous tipper when I receive good service. This was one of the few times I have ever left without tipping because I genuinely felt that neither my girlfriend nor I received the experience we paid for. It's disappointing to see how much this place has changed. What was once a reliable and enjoyable experience has become consistently frustrating. Based on my recent experiences, I cannot recommend spending your time or money here. There are better options in the area that will provide the service and value you expect.

I LOVE Hotkor. I've been taking their hot mat Pilates, classes for a few months and I just can't…read moreget enough. The room gets HOT but it's so worth it. My favorite instructor is Gabriella. She is so strong and uplifting every single class. She always gets me to keep going even when my legs are about to fall off lol. So glad I found them. Parking is a little tricky but if you get there in time you should be fine.

Absolutely incredible hot Pilates studio. The classes are so challenging and make my body feel…read moreamazing. Some of the moves remind me of a far better version of physical therapy, and the heat helps you repair, build muscle, and tone. The instructors are all fabulous. The room is small and mostly filled with a younger crowd, but my fellow Gen X'ers, don't let that shy you away. If you can hang with Gen Z in here, you'll walk out feeling stronger and more empowered than ever. Classes often fill up, so booking ahead is smart. They also have a great infrared sauna and two cold plunges. My only constructive criticism is that the sauna and cold plunges are in separate rooms, so you can't do contrast therapy by going back and forth easily. And the shower in the cold plunge room is cold, so there's no way to warm up between plunges. I urge them to bring hot water into the plunge room shower. Just note that the sauna and cold plunge must be booked separately, and they come with an additional charge. They have a clean restroom stocked with anything you might need, including deodorant, hair ties, lotion, and more. There are cubbies for your belongings, though you can't see them during the workout. I bring my own lock, so that's something to keep in mind if you prefer keeping items secure. They also sell some clothing. The reception desk is always warm and welcoming. Parking can be a bit of a challenge since it's mostly street parking and some spaces require a permit, but you can find open parking if you pay attention to the signs.