I really enjoyed my experience at Samra. The ladies there were very accommodating, friendly and…read moreanswered all my questions. I highly recommend to everyone

Worst experience ever, I would not recommend this Orthodontist office to anyone. Very…read moreunprofessional and money hungry. The office did not do a good job on my son's braces and when I went to the office to get assistance, Samra wants to charge me more money to put him back in braces even though I already paid over $4k for the initial braces, then there is the endless customer blaming. No accountability at all from Samra Orthodontics..... ZERO. If you want to be ripped off and receive crappy service then this office is for you. If I could give 0 stars I would. Never agian!!!

I would recommend this Orthodontic! Dr Heiner is super friendly and polite! I feel comfortable…read moreattending this practice and the staff is friendly as well. I'm so glad I am getting my teeth worked on through him. I have definitely seen improvements with my bite.

Sadly, I can no longer recommend this practice. My kids have been treated here for about 10 years…read morenow. My daughter's treatment went great and she finished about a year ago. My son's treatment/service has turned into a nightmare over the past year. Here's what we've been dealing with: -A high staff turnover rate. There is never the same workers when we go in. The ones we've interacted with seem very unfamiliar with my son's treatment plan. Heiner seems very impatient with staff at times even making comments to me personally about his frustrations and it makes for some awkward vibes. It was never like this until recently. - We drive 40 minutes each way to go here and have had 2 appointments in the last 2 months where we drove there for nothing. One, he called in sick as we were pulling in the parking lot for our appt. They couldn't even call me, they text me. The other, we went to the appt and they said they felt bad they should have called me and cancelled because he wasn't in and they couldn't help us. There was no respect for our wasted time what so ever. - They no longer answer the phone. I had tried to get thru several times in one day and instead of answer they text back (obv have caller id) and say they will call back. So weird and unprofessional to do biz like this. -Heiner has become frustrated with my son's lack of progress on closing a gap. Has made the comment numerous times that we are causing him to lose money because my son is over treatment time. This made me mad after about the 4th visit hearing this comment so I told him nicely to just remove the braces. He and staff were not happy about that. I was told by a worker there today that we are termed "non-compliant" now so if we need anything further they will "charge us whatever". I have no idea what she means but I don't really care anymore. We are done. -They've been telling me Heiner will call me for 2 months now. No call yet. Today I was told she can get my son an appt to just get his final retainer and end treatment but warned me of a high probability we still won't get to talk to him. To be honest, I don't really know what's going on here. Whether it's just a bad staff with bad communication or if Heiner just isn't into it anymore like he used to be I don't know. But the past year has been really bad for us and I look VERY forward to completing this treatment and being done with the place all together. The vibes are all bad and uncomfortable these days. And it makes me sad the way it is now vs. what it used to be.

He's the best I've ever had! My sons see him also.. Never .. ever had any pain !! None. He's the…read morebest, a dentist for life..Office staff , again the best!

I can't say enough about Dr Nguyen! He is an amazing dentist and normally i do not like dental…read moretreatments. Dr Nguyen knows his stuff and will do the best work for a very reasonable price.

Good place, nice people and they are very good at their jobs. My teeth are now strait…read more Fulton Stanhope 11 yo (Jessicca Stanhope)

Quality, throughout and caring. Champion was my ortho when I was a child, he remembered me and took…read moregreat care of my kids.

If I could give a ZERO rating I would! Scheduled the appt in January 2025, confirmed insurance…read moreinformation twice and nothing more was said. Then received over 50 text messages advising me to confirm appt, which I did and to fill out online paperwork which did as well. MORNING of my appt receive a text from another number advising me to call the office as my insurance was not valid, which knew was not true. Actually they are no longer in my network as of Jan 1, 2025 PRIOR TO ME MAKING THE APPT AND RECEIVING THE 50 TEXT MESSAGES confirming everything. When called the office the accounting mgr Kathy I believe was rude and talked over me avoiding why was I not told this information when making the appt. She was very rude and said "it is not our problem to confirm insurance", uhm yes it is! My teenager is now back to the drawing board, I have to pay for another scan at another office and he has SR pictures just months out but will have to deal with teeth issues in the pictures. I did my part to confirm everything and this office did not do theirs. RUDE RUDE RUDE RUDE! I would never recommend this place ever.

My kid is now having trouble biting his food and has an open bite and jaw pain after going to Dr…read more Jeremy West. He did not have any of these problems prior to this orthodontic treatment. Initially Dr. West told us treatment would take just a little over a year and then kept giving us excuses for why things were not going well and why it was taking so long. Our dentist warned us to switch orthos after seeing how bad the situation had gotten. At this point our the current orthodontist is telling us my son might end up needing jaw surgery to fix his bite. I would not trust your kids mouth to this orthodontist. He spends very little time on each patient and doesn't take concerns seriously.

After three kids and my constant teeth grinding my dentist noticed my teeth shifting. So, he…read moresuggested a braces consultation. From the calling about the consultation to my most recent appointment, Dr Hu and his entire staff have been very helpful, informative and professional. They helped me figure out how my insurance benefits work and what type of orthodontia worked the best for me. During the pandemic I found myself running out of bands and they were able to send me some through the mail. The whole experience has been the best I could hope for. I even have my daughter coming to see Dr Hu. She's been in braces for about 5 years now. After we moved from the East Coast, I went with another orthodontist first and regretted it right away. After only one visit, Dr Hu has been able to help her out (she has a very difficult problem) and we've gotten more from her visits with Dr Hu than we did with any previous orthodontist. I have also taken my 10 year old to see Dr Hu for a consultation. Since we are in the pre-orthodontia stage, this was merely for getting a game plan together since we know my son is going to need them. Dr Hu explained our options and we went with the more gentler route for now. I would highly recommend New Smile Orthodontics to anyone needing braces. They are easy to schedule with, very helpful, and willing to explain any limitations that they see may be a problem.

I have been with NEW SMILE for about 9 months and they have been so accommodating. Staff are very…read morefriendly & knowledgeable, they inform me well so I never feel lost with my visits. I am satisfied with the progress I've had so far since transferring here, with this care they have given me more confidence with my smile. I am very excited for the final results. I definitely recommend them

Very friendly staff, knowledgeable, and efficient! The office waiting room and treatment areas are…read morespotless. Very well lit, looks like a brand new building inside. Very pleasant experience with the whole group.

Our daughter just had her braces put on by Dr. West and staff. They have had the best customer…read moreservice from the start. They are always available to answer question and provide the documents for deferred medical compensation. We selected their services based on the convenience of an office in our little town of Patterson. During our consultation, Dr. West thoroughly explained the treatment plan for our daughter and why he felt that plan was best for her needs. We plan on having our other children obtain services from Dr. West and staff when the time comes. The cost of the orthodontics services were almost $2000 less than the other consultations we received. We're confident we're getting the best service and not being gouged.

Dr. Schlicher is fantastic, he has a really wonderful way of talking with kids and making them…read morecomfortable. He is very authentic and kind, and we couldn't trust him more.

After 8 years I needed a minor adjustment. I was not sure if Dr. Schlicher even remembered me. I…read morestopped by and without prior appointment he not only fit me in his schedule and fixed the issue (and no cost ) but also greeted me with smile and remembered me well. With Dr. Schlicher one doesn't only get beautiful smile, he/she gains a friend for life.

Took my first son here abs had the BEST experience. Returned today with my other son and daughter…read more Such a great knowledgeable Dr. and staff. They also had fresh snow cones on the way out. Love the family vibe

The best orthodontist. Dr. Trosien is amazing Doctor. He is very intelligent and his skills of…read moreorthodontic care is phenomenal. I love going to his office. He has great staff members working to support him. As far as I am a patient for last few years. Dr. Trosien's office always has great events for kids. For example, snow ice for summer, Halloween Christmas and Easter for egg hunting. Dr. Trosien always makes patients so happy. I got a dozens of roses when I finish my ugly braces. I can't thank him and his staff enough. I used to live in Tracy and I travel from TX to get treatment by him. Dr. Trosien is amazing doctor.