Absolutely Disgusting -- Avoid SWAT Plumbing Absolutely appalling experience with SWAT Plumbing. I would strongly urge anyone looking for a plumber to stay far away from this company. We were dealing with the nightmare of a burst pipe in our home--an incredibly stressful, disruptive, and expensive situation. During that time, all we needed was a competent company that would simply get the job done and show even the slightest bit of empathy or professionalism. Instead, dealing with SWAT Plumbing became another source of stress on top of an already miserable situation. After all the back and forth, it became painfully clear to us that customer care and empathy appear to be completely absent from this company. When someone is dealing with water damage and a burst pipe in their home, the absolute minimum you would expect is urgency, professionalism, and basic human decency. Based on our experience, we received none of that. The behavior of the plumber who came to our home was particularly unbelievable. He came to perform what felt like nothing more than a temporary band-aid fix, yet throughout the process he was huffing, puffing, and acting as though he was doing us some enormous personal favor. Excuse me? We are the customers. We were dealing with an emergency. You are being paid to do a job. If you do not want to work, if you cannot perform your job without making customers feel like they are inconveniencing you, and if you cannot demonstrate basic professionalism while standing inside someone else's home during a stressful emergency, then you should not be doing this job. In my opinion, someone representing a company with that kind of attitude should not be sent into customers' homes. The entire experience was disgusting, frustrating, and completely unacceptable. A burst pipe is stressful enough without having to repeatedly deal with a company that, based on our experience, made us feel like our situation and concerns simply did not matter. My advice to anyone considering SWAT Plumbing: DON'T. There are plenty of plumbing companies out there, and I would strongly recommend finding one that actually values its customers, communicates professionally, and understands that people calling during a plumbing emergency are already under enormous stress. We will never use SWAT Plumbing again, and I would never recommend them to friends, family, or anyone else. I genuinely hope people read reviews like this and think carefully before trusting this company with their home. Disgusting behavior. Zero empathy. Terrible customer experience. I hope the way this company and its employees treat customers eventually catches up with them. Karma has a way of paying people back. Forget 0 stars, negative stars if I could! read more

I hired SWAT Plumbing to repair a leak, but they said the dishwasher had to be removed first. From that point on, the experience was extremely frustrating. I spent over a week calling and texting with no response. Ironically, SWAT Restoration contacted me trying to sell additional services while my original issue remained unresolved. The representative there was helpful and tried to get Plumbing to contact me, but no one ever did. After nearly two weeks, I finally reached someone who told me I had to pay $125 to have the dishwasher removed. I paid, but weeks went by with more delays. They came once, said they needed to cut some brackets, got my approval, disappeared again, and when they finally returned, the technician said he couldn't remove the dishwasher after two hours. I repeatedly requested a manager call me back and was ignored. When I finally spoke with the manager, Keith, he was dismissive, laughed during the conversation, claimed it wasn't their problem, and refused to refund the $125 even though they failed to perform the service I paid for. I paid for a job they quoted and accepted, yet they couldn't complete it and refused to make it right. The lack of communication, professionalism, accountability, and customer service was unacceptable. I would strongly recommend looking elsewhere before trusting this company with your money. read more

Eric was awesome! Professional. Courteous. Helped find the problem and make reasonable solutions! Call them anytime you need a smart plumber! read more

Called SWAT for the removal of an old water softener system in my garage that was an eye sore. Beau, quoted me the same price that was like the price I already had. I was not agreeable and he asked me to send him the picture of what I needed done. He might be able to do it for a better deal. Seeing the job, he said he could do it for less, I agreed and accepted the quote. We scheduled the work to be done the next day. I am a veteran, and while on hold I heard they gave a 10 percent discount and that was even a sweeter when Jennifer was scheduling my job. I told her what I heard while on hold and she said yes. That was a good thing being on hold, we laugh. Connie, the technician arrived on time and did a true professional job. Very easy to work with and with precision. I was 100 percent satisfied with Beau, and Conner working with me. Have a PLUMBER problem, call S.W.A.T. read more

just now New 0/0 We had a slab leak. For a $10k price tag they tunneled under our house and fixed the leak. Less than a year later, we had a slab leak in the same spot that was repaired. The only option they gave us was to re-pipe our house for another $10k (discounted price). Less than a year later, we have pipes fail inside a kitchen wall, leading to flooding and damage inside our walls, carpet, and flooring. They came out and cut holes into the walls to fix the issue on 5.9. It is now 6.23 and nothing has been done. I feel robbed. We have payed this company $25k and are having issues all the time. They have done nothing to fix the problems. This company is trash and would not recommend to anyone. Please choose someone else before choosing swat. ABSOLUTELY DO NOT RECOMMEND. ANYONE IS BETTER THAN SWAT. read more

I've never received this level of poor customer service before in my life. Our request for their service was not an emergency, but it was a major inconvenience for my husband and I. This request was to replace a faulty connector to the water line under our kitchen sink. No emergency, but definitely an inconvenience for us for cooking and normal work in the kitchen since we could not turn the water on at all. Timeline: May 14, Wednesday - I put in a request for work to be completed through our home warranty. We were given a date 6 days out for an appointment, May 20, no set time or window was given. This was frustrating, but understandable at that point. May 20, Tuesday - After waiting until noon, I received a phone call advising they were backed up and wouldn't be able to make it that day. She rescheduled us for the next day, May 21, and told us they had 4 customers ahead of us so it would be in the afternoon before they would be able to get to us. We were still very understanding at this point. May 21, Wednesday - After not hearing anything all day, I called at 3:45PM to check on the status of our request. She informed us they were still coming, but there were still 3 people ahead of us. This indicated to me that one customer had taken all day, but that could be possible. I made the comment that it was going to be a long day for that plumber and she said it all depended on how long it takes at each stop. At 5:10PM the same lady from the previous phone calls called and told us they couldn't come that day. She stated they wanted to reschedule us for May 28, 7 more days in the future. I told her this was unacceptable and we should just be pushed out to the next day and be 2nd or 3rd in line, not another week out, but she said they were very backed up and this is all they had available. I was extremely upset at that point that we were getting the runaround. I immediately contacted our warranty company and was advised that because it was now after hours they couldn't reach any other company to schedule anything and to call back first thing in the morning. Had the SWAT lady been honest and told us at 3:45 that they wouldn't make it out that day and were rescheduling us out a week, I would have had time to contact our warranty company and possibly get someone else out for the next day or two which was a Thursday & Friday. I honestly feel the lady at SWAT blatantly lied about the whole situation. May 22, Thursday - I recontacted our warranty company and they advised they would do their best to get another company as quickly as possible and they would contact me within 24 hours to advise of a new appointment. May 23, Friday - The warranty company left a voicemail stating that SWAT told them that they had "system issues" and that's why it had to be pushed out another week. This is totally different from what she told me. None of this made sense at all and our view of the situation was that 1) since we were going through a warranty company we would be pushed to an open time as it became available; 2) we were lied to (or at least misinformed) about how things were scheduled for warranty customers and had we been told about the possible delays, we would have arranged for a different service. After all of this, our appointment with SWAT for May 28 was cancelled and we were rescheduled with another company for May 29. Not sure if our warranty company realized that SWAT was going to reschedule us again or if SWAT knew they would so they just cancelled us. Either way, we will not ever use them through our warranty company or otherwise in the future after this encounter. read more

The plumber Jadon arrived on time repaired the issue and explained everything in a way so I could understand. Before he left he also asked if so had any questions. Repaired right the first time. I highly recommend him. read more

Quality - UNRELIABLE They sent a contracted plumber who damaged our absolutely clean toilet bowl with many scratches when using a snake. Then he denied that he did it and only agreed after he checked his recording of his own work! I have called them 4 times and they won't return or respond on hold when they know the reason of my call - to fix the scratched. I am not sure how they consider themselves honest or professional. I will never use them again On Dec 3 Hi, your technician Trevon B. from S.W.A.T. Plumbing, LLC. is on the way to. Please call our office immediately if unable to keep your appointment @ 817-244-4370. Please be sure to complete your surveys, give us a great review on Google and like us on Facebook. read more

SWAT has come to my house a few times on plumbing issues as a part of my home warranty program. I've always been impressed with their communication, and work execution, as well as their employees. read more

5 stars. Jason G from S.W.A.T. Plumbing installed our water heater last week. He arrived on time, completed the install quickly, and communicated clearly throughout the process. He also cleaned up after himself, leaving everything in great shape. Highly recommend Jason and S.W.A.T. Plumbing. read more

Mark B was great.. professional and pleasant . Would highly recommend as he explained everything

Do not use this worthless company. I had the misfortune of having them assigned by American Home Shield and felt I was the target of a $3000 plus scam. I had a broken pipe that required repair and Swat were adamant I had a slab leak that would take $2000 to locate and then $1000s more to fix. I refused and had a reputable plumber take care of the broken pipe. They laughed at the suggestion that I had a slab leak. This was not the first time I was almost scammed by Swat after Home Shield sent them out. Avoid at all cost read more

Jason was very kind and knowledgeable. Installed a tankless hot water heater and had to retrofit and build a whole new system, since my old one was 16 years old. Excellent service. Highly recommend Swat Plumbing and Jason! read more

Trevon was professional, knowledgeable, and courageous. Highly recommend this company .

Was assigned SWAT plumbing for home warranty claim. The first appointment was a wash as they were a no show. I took a day off for nothing. Took another day off and The second attempt they made it but very late. Had a leaking water heater with service call with ahs. They would not just replace the unit, but instead insisted the code dictated they do a swap to a parallel system with control valves for each of our 2 heaters. The first guy provided the estimate, but when the techs arrived a few days later, they seemed like they didn't know what was the plan. They actually were going to just swap out the unit and not repipe as we were paying for. I asked them to check the estimate and do the work we were paying for. They didn't have all the parts and in the end had to run to the store to complete the job. Overall a little frustrating. Then the next day or so the other unit started leaking from the pressure valve. Not sure if those problems are related. When I went to shut off the control valve, I found out they never installed valves on the hot side, so the new unit is still back pressuring the old unit and I cannot completely isolate the system. Very disappointing that I paid a lot of money for an incomplete job. I have called and left messages and no reply. 1 week later and still no call back! Filing a complaint with bbb read more

SWAT Called police because they don't accept Amex and would not send a bill so I could pay by check. I mailed check to 9905 camp Bowie and the lady is saying they don't use this address. Please don't use this company. Ran by a bunch of idiots. read more

Wasted 2 days waiting with confirmed appointment...still no plumber. They were assigned through AHS who should be ashamed for continuing to do business with this company. I will be canceling my AHS contact and going with another home warranty company. Should have looked at the other 1 star reviews for SWAT before I wanted my time. read more

Through AHS. Jason from SWAT came out for a leak and a blockage. I had given them some information to be prepared ahead of time with piping and equipment. He didn't have many tools and no parts. He worked 15-20 minutes. Said he cut the pipe down for the blockage and no leaks. When I went up there two locations were still leaking and one of the pipes that was not previously cracked or had been sealed was cracked. When I tried to get them back out they acted like they didn't know what to do pushed me back on AHS. I did a dispatch then they claimed not to have gotten it. DO NOT USE them... lack of follow-up and bad customer service. read more

This is the absolute worse company, and I would NOT recommend this business to anyone. I had a simple kitchen sink hose that needed to be repaired. The first technician, Ruben, was very rude. I called and asked them not to send Ruben back to complete the job. A month later, still no call from Swat Plumbing so I called again. I was told the part was in and they got me scheduled. The 2nd tech came out and asked me what he was supposed to repair. He had no part and was given no information as to why he was there. At this point I was very upset. Swat Plumbing called me the same day and got me scheduled for July 12th (over 2 months later) to complete the job. The tech came and finally completed the job. However, 20 mins after the repair was done, a 3rd tech called to tell me he was on his way to fix my toilet. This was never a request. Goes to show Swat does not know what they're doing. DO NOT CALL THEM FOR REPAIRS. read more

Service request was exceptional. Quality of work was good. Followed up as they said they would. Depending on circumstances.

Electric water heater was not working. Called American Home Shield and they dispatched SWAT Plumbing. The repair man told me my out of pocket expense to bring the unit "up to code" would be approximately $1200. I asked him what specifically was not in compliance with code. He would not tell me. I looked up the code and could not find anything not in compliance. I called the office and sent a letter to the owner. No one would tell me how we were out of compliance. I feel this company is unethical. read more

They kept me informed and were polite and knowledgeable. They have been called to my house twice, first time to repair the toilet and did a good job. The second was for an estimate on some additional water lines. read more

Excellent service. Polite and professional. Worked dillilgently until problem was resolved

Charging people for something they don't need by miss diagnosing then saying you need something else and charging 5 times the amount to repair something that doesn't need replacing. read more

Replaced outside hose faucets. Fast, courteous and very professional. From the call in to the finished job we're very satisfied.

I was quickly scheduled, Swat/Trevon showed up quickly and got my issue resolved. He was professional and efficient and knew what he was doing. Would highly recommend. read more

Gerald was extremely professional and courteous. He took the time to explain what he was going to do. Once completed, he pointed at the work and what was done. He ensured the area in which he worked was left clean. read more