The guy in charge here is very invasive and mean. I was absolutely speechless as to how to respond…read moreto his behavior. I had recently spent $1932 at another repair shop to have a catalytic converter put on my honda crv so I came here to Ray's for my routine smog($40). It failed due to drive pattern being incomplete. I returned 5 weeks later and failed again for same issue ($40). I was outside of 30 day windows for a free retest. Anyway, I then did a super complicated drive pattern and according to my diagnostic testing tool, my car was finally ready to pass smog! So I returned for the 3rd time, about a week after my second fail, and this time, my experience was HORRIFIC and left me in tears. I am scarred from the incident. The guy in charge said I had to come back the next day because they don't do retests after 4:00pm. It was no big deal as I hate to be that person! As I was leaving they called me back and said they changed their mind. I was so grateful at that point as I have been through so much already. He gets my car hooked up then calls me over and starts reminding me that the retest is a complimentary service. I wasn't sure what to say but I told him that I had paid for two smogs already that this is the only retest I've been here for. He wanted to see my receipts so I started looking. I informed him that I had just gotten a bunch of work done on my car and it should pass this time. That was a big mistake. Now he's hounding me about what work I got done and why I didn't come there to do it. I told him I didn't know they did work like that. He points up to a sign and says what do you mean you didn't know we do work? What are you doing here if you didn't know? I really didn't know what to say, except that I was confused and I didn't know you do catalytic converters here. He smacked my hood down and told his workers to get my car out of there and for me to come back tomorrow because I rolled my eyes at him. I didn't roll my eyes I was trying to keep the tears from falling. I was in shock and I was scared of him. As soon as he saw me cry he yelled at the guy and told him to bring my car back in. At this point I thought this man was unstable. He hooked my car up and was looking around in there and called me over again to tell me he was going to fail it again because he couldn't read the number of the catalytic converter. I was still crying I could not understand why he was doing this to me. I was trying to call the shop that put it on but they put me on hold. I just thought forget it I'm going to take my car out of here and drive over to the other shop and tell him what's going on and get any extra information I might need regardingthe catalytic converter. Ray said aren't you going to wait for a receipt? So I waited and waited while he typed and then wrote stuff down then typed again. He gave me my paper and it said he was unable to verify my catalytic converter and that it was going to require one hour of Labor in order to hoist it up in their garage and get the number off of it. Everything on my vehicle passed smog except he added to a visual inspection that catalyst was "tampered" with. This was not necessary. He used his own words to Red Flag my vehicle. I showed up at my regular shop and he told me that this guy is rotten. He said lately he's been really messing with people and upsetting them. I'm still in shock by this happening to me. If you knew me, I'm always very courteous and respectful to people. This guy was mad that I didn't pay them to do my repairs so now he's trying to charge me for 1 hour more of Labor. The reason I gave them 2 stars, is for his other employees. A few of them that have helped me including the younger kid especially, are some of the most kind people. That man does not deserve to have them working for him. Please don't go there. I've never dealt with a worse business owner. I've now been referred to J&S smog on Olympic Parkway in Grass Valley. Wish me luck that this red flag doesn't create me more problems that I don't deserve. I will call the the Better Business Bureau and complain.

Whenever I need a smog, this is the place to go. I have…read morebeen going there for many years. No appointment needed, no delusional offers, no drama. Affordable. Jared was the person who helped me last time. Extremely friendly, kind and fast service.

the most amazing honest!!!!! always have my service done…read morewith utmost competence and never fails to be friendly and very communicative! i truly am so happy to send my child off with great safety to university.

This is my second visit and I really appreciate the service I have received. The staff is friendly…read more(as are the dogs behind the desk ) and I never feel upsold. This time in the course of checking my car they identified that I needed a nail removed from a tire--a service they don't perform--and they circled the nail, recommended another business and called ahead for me. Prices are fair and I like patronizing independent businesses in my neighborhood.

Joe's response to my request was fast, professional, and informative. I didn't use Joe's this time…read morebut I will call him next time

Joe deserves all the stars in the world! Ran into an unexpected, sudden car issue one late evening…read moreand had to leave town in a couple of days, so granted this was a bit stressful for us. Joe answered my call quickly and provided an estimate, and could be available as early as next day. I was initially a tiny bit worried about some of the reviews I read about scheduling/showing up, but Joe put my worries at ease and communicated with me within a reasonable amount of time and showed up when he said he would. He and his partner were communicative, kind, trustworthy, knowledgeable and skilled at what they do. They worked on our car repair in the pouring rain with no complaints! I would recommend them again and again and again. The mobile aspect was extremely appreciated and so valuable - we didn't need to worry about a tow or timing logistics to get the car to a shop before they close (because come on, most people work!) Excellent value, fabulous service, terrific work. Thank you Joe, and happy holidays!

Love the service, and the prices are great. They always find time to fit me in. Nate is wonderful.read more

Needed to find out why mini cooper was loosing power,they checked it out an found the exaust is…read morepartially closed. Friendly,fast an a great place to do bussiness

Fantastic Great communication…read more Skill and value Go there now you won't be disappointed

I needed new front rotors and brakes. I am happy with the…read morejob done and the great pricing. The location is a short walk to Downtown so I was able to spend the time accessing shops and restaurants. I would recommend Repairing Bear to anyone who is looking for a great car mechanic who will get the job done with quality work and good value.

Friendly, Relaxed atmosphere, with thorough communication about the problem, the fix, and the…read moreprice. I consider the level of customer service above and beyond, as many shops don't go into detail explaining what's going on with the car. I really appreciate that. Its hard to find an honest shop these days, im glad I can finally stop looking. I look forward to my next visit as I I had a great experience with John @ I Care Automotive earlier today, Thank you.

YELP REVIEW for I Care Automotive…read more On March 30, 2026 This morning I had a great experience with I Care Automotive. I came in with a stuck hood latch and concerns about my brakes. John (owner) helped me right away, got the hood open at no charge, topped off the brake fluid, and clearly explained what was going on. John was honest and straightforward -- letting me know I'll need brake pads soon, with a very reasonable quote, but no pressure at all. It's refreshing to find a shop that is both helpful and trustworthy. I'll definitely be back. 530-205-9162 800 South Auburn Street, Grass Valley, CA 95945 ask for John.