I needed 2 pieces of glass for a jewelry box I made. People were very nice, cut the glass to fit in the doors. However, glass was too dark. I went back a week later, not to return the glass, but to buy a different piece and have them cut it as before. I was told they don't cut, but if I wanted it I would have to come back the next day and it would be done for $20 each door. My jewelry box doors are 4x9. The man who was ringing up my bill was very apologetic, however an older man was in charge and told me about the cutting. He was very rude. We had to wait over 1/2 hr to be told this as only 1 cash register was in use and the man in front of us had a huge order. This old man never bothered to help at all. If He is the owner I feel very sorry for his employees. read more