Excellent all around! From physician to staff SVS Vision has it covered. The staff are friendly and courteous as well as professional and intelligent! The physician is kind and compassionate. read more

Rudest staff ever! Lazy employees. Nasty attitudes. Unwilling to help customers. Didn't even speak as we walked in the door. read more

Customer service Great staff clean store great eye doctor they care about what you were

This was my first review!!! Not make me feel like crap cause I didn't have my co- pay and told them I d bring it on Wednesday and pressured my to get into them that day. So I borrowed the money and my husband went up before work to pay them the 20 dollars and they were closed for lunch. Then you call me and ask for the money. I didn't want to cancel cause I did once already. Didn't think 20 dollars was going to be a big deal,but it was obviously. So I'll pay it tomorrow and find another place to go for glasses. Been going to SVS for years. I'll give them a higher score this time cause when I went to pick them up everyone was extremely nice but none of that takes away from the embarrassment my husband and I felt. My husband decided to pay in full for my glasses. Which was $400 out of pocket with decent insurance. I wanted to purchase some prescription sun glasses since it's second pair half off. Never got a proper apology. On a good note my glasses fit perfectly! Thanks read more

Went in to pick up my glasses after I received a text. LIVONIA LOCATION Walked up to front counter, let the blond older (oldest looking one, since there is two 'older' ladies) anyways- this one sits in the front desk. She rudely told me to sit in the back long desks, so I did. She walked up and to the back, seemd like she was looking for something, came back sat at front desk. (Was she looking for my glasses?) This other lovely lady asked if I needed help, assuming this other lady was looking for my stuff I let her know that I think this other lady is. 20 min later, I got the 'lovely ladies' attention for help. She pulled my glasses out of the drawers in-front of me and adjusted my glasses in prob less than 5 min! I waited for about 30 min on this lady for a 5 min job! (Btw you might think - oh she's busy answering phones, nope- there was other ladies in the center desks answering the calls that were coming in) so not sure why she didn't help me or get someone to help me... LOW STARS TO SHED ATTENTION TO THIS TREATMENT *^^^BUT, the Ophthalmologist was GREAT so was the other older blond lady who helped me select my prescription Sun and daily glasses. This other lady who helped with my new glasses was also amazing! read more

Very friendly and knowledgeable staff. They are easy to deal with and are able to answer my questions. And they never have a problem adjusting my glasses read more

I absolutely loved this eye doctor office. Kennedi and Julie were very polite and helpful. I wish that I remembered the doctors name, as she was very thorough and professional. Great place!! read more

I accidentally put left contact in right eye and vision was crisper, to a degree. I told Dr. Information so he changed my prescription from left eye to right eye, unfortunately did not treat astigmatism. I was saying I needed possibly stronger, he gave me the prescription I chose. read more

Excellent contacts & glasses. Love SVS Vision, love their selection of glasses. Super thankful for the variety of glasses & contacts to choose from. read more

Vision screening was really fast. Measurements for glasses was also very fast. Ladies were friendly and professional. Problem: SVS closed down due to water pipe break in store next to them. I was expecting glasses to arrive the following week. I was not informed of anything. I called corporate to find out what was going on. Glasses were in and being held in another city. The professional in that city at that SVS was also very friendly and helpful. They will send glasses in the mail. read more

I just had to stop in to get my glasses adjusted. The time and attention to detail was great. I also appreciated the safety protocols that they have in place. read more

I love the staff at SVS vision located on Cass in Mt. Clemons, MI. They are always friendly and welcoming. The eye doctor is a genuine matter of fact old school doctor who I appreciate. His passion for healthy eye care is prevalent in any discussion you have with him about your eyes. However I was disappointed that when I picked up my new prescription glasses there were no cleaning solution or wipes available for my new pair of eye glasses nor did it come with a handkerchief or cloth wipe to clean lenses when they become blurry or dirty. The young lady helping me did assure me when they get more cleaning solution in that she can mail it out to me and verified my address since I now live in another state. Overall I really like SVS eyewear selection, price especially sale events, staff and doctors. I wish there was an SVS located in more states . read more

The staff is very friendly. I did not give this a 5 only because I keep having to go back as my RX does not seem right.

Quick, easy and friendly service. Large selection of frames. Only issue I had was I went to pick up my glasses on Saturday. There was a note on front door that said closed today reopen Monday. Went back Monday they were still closed. Called Tuesday they reopened and I got my glasses. Glasses fit, feel and look great. read more

Merriville Indiana location. The staff was friendly and courteous. My optomitrst from last year had retired so this was my first experience with a new optomitrist. I am happy to tell you that Dr. Angela Bell was all I expected. The exam was thourough and her dignified manner during the exam met all my expectations. I would recommend her to patients seeking an efficient optometrist. The pricing in my opinion was fair. read more

It's a good place, not over crowded. Very ck an and friendly staff. Many frames to choose from and they help you choose and fit

Staff was polite approachable and very helpful I've been at this location in the past and my experience was always pleasant

I was happy with the first visit yet, and, but, as you know the store advertised open hours on the web site and in person so when I went to pick up two pairs of new glasses I was caught off guard by the sign posted that morning to announce they were closed. a simple phone call add on when they called would help avoid extra trips but oh no I listened to all of their excuses and felt stupid for asking. gee. didn't know the customers were such a pain in the service chain. read more

The representatives were very nice and knew about their products. Felt comfortable during the visit.

The online sign up for an appointment needs to be revamped. We will never sign up o line again. Had to enter name, address, DOB SO many times!! Have never had to do this with appointment scheduling for any other appointments (doctors, etc). The staff also commented many people complained about the online sign up. Staff and doctors are great. Would have given 5 stars for that. read more

eye exam is very expensive for Contacts. Dr Natalie is awesome!

The front receptionist Miss Christy she act like Miss do funny , the guy that checked my eyes program so hard that I still was uncomfortable when I got home . Everybody else in the office was very professional courteous and caring that's why I give it a eight read more

I expected to be waiting weeks to get in and get an appointment. Instead I was in the Sunday after I called. It took no time from start to finish and received my glasses within a few days of ordering. The staff is always friendly and helpful!! read more

Let me start by saying that I don't have insurance and am on Medicaid. I am a senior and have a need for bi focal glasses. When ordering bi focal glasses it very important to have what is called the PD or pupillary distance. It allows the company making the glasses to know where to position the bi focal so it lines up with your eyes. I have had lots of eye appointments and have never been refused the PD on my prescription. I was given every excuse for their refusal of this number on my prescription except the real one, it is to hold you hostage to buying from them and not online. People of modest means are always being taken advantage of by these corporation pigs. Please boycott this and every business that looks to exploit the poor. This is shameful! read more

Everyone is friendly and helpful assisting with choosing eye wear. Although I did not purchase during this visit, I plan to soon. Was not so impressed with the doctor. He didn't appear to have read my paperwork ahead of my visit considering he asked questions already in my chart. read more

The office staff on Mack and Moross was decent. I didn't appreciate the specialist mispronouncing my children's names and when I corrected him, he did not take it upon himself to say their names correctly. He was completely dismissive. I thought that was extremely rude, ignorant, and inconsiderate. If it were not for the convenience of the appointment while my children are on break, I would have gone elsewhere. Once they receive their prescription, I will be finding another specialist. read more

the doctor was great, the ladies in front was nice(they spoke hi, & bye) but when picking glasses no help even with little choices I had I would expect you still to help me try on glasses. read more

Love going here. Just wish Dr. James worked more often, one day a week sucks when you want to get in with her. She is so thorough!

Everything and everyone is very kind and pleasurable from the receptionist right thru to the eye doctor. Kudos to all and their continued service. May they prosper collectively and individually read more

The employees were very nice and the online pre-appointment questionnaire helped speed up the appointment. I would have given 5 stars, but I'm not sure what their policy is regarding cleaning kits. When my wife and daughter get their new glasses they always get a cleaning kit. I received 1 kit with my first pair of glasses about 15 years ago and a second about 5 years ago only because I asked. Again, not sure what the policy is, but I feel it should be consistent. read more

Some of the staff could have been friendlier. Some seemed to need an attitude adjustment. There is no place for rudeness in a place like SVS. It would be nice to have a better selection of eye wear to choice from. Dr. Keys was awesome as always. He's the best eye doctor I have ever had. read more

This was by far my worst experience with SVS since I've been coming. The doctor seemed to be in a rush and wasn't cordial as I have grew accustomed to in my previous experiences with SVS. read more

They moved locations without notifying me. They said I should've gotten a text with the address, which I never did, and this still would not have alerted me that the location had completely moved. I wanted almost a half hour to see the doctor. He was kind and thorough. I asked for a copy of my prescription to order lenses online. I got home and realized half the values are blank. I tried to schedule an appt for my husband but they only have a doctor there two days a week, both of which are days my husband works. I went back to the office the next week on my lunch break to get the mission info I needed for my prescription, but the office was "temporarily closed" when I arrived. They need to figure out their staffing and get organized and this would be a decent place. read more

Great people, friendly service, not enough of them there, so the wait can be unreasonable when they're busy.

The store I usually use for my eyeglasses no longer takes my insurance, so I went to SVS. While the customer service was great and the Optometrist did a great job, too, the price of the glasses was a bit high, in my opinion. I bought one pair of bi-focals and one pair of sunglasses and the total AFTER insurance was almost $800. I used to get two pair of glasses for half that. If you don't have a choice, definitely go here, but I would advise shopping around a bit for a better price. read more

This was my first time getting glasses at this location. The people are absolutely great. Their customer service is a 1. They have a terrific selection of frames to choose from and they offer you a safe experience considering the pandemic. This is my go to for eyewear. read more

Excellent service and staff. I did not go 5 star only because they couldn't figure out my insurance and I still fail to understand my coverage and why I didn't get any discounts or promotions. read more

The doctor and staff were very friendly and professional however I just didn't feel like the selection of glasses were enough for me. It is quite a bit pricier than your local Walmart so you dont want to regret your choices. read more

Because I spent more time answering an online form as a pre-register convenience. I think it's too repetitive answering or filling out my name and birthday . Is there any sense to that?. read more

The pick up visit was great. April was very nice. The day of exam the doctor was also professional and very nice. The lady that waited on me after exam to write up glasses and complete order was short patient and a bit rude. read more