Terrible work. I had leaks in my bathroom he came and did something leak stopped, then less than…read moretwo weeks later the leak started again.

Jerry just left our house and we actually have heat in the bathroom!!!! This has been such a…read moreheadache for us and haven't had heat there for a while. We even had other companies look at it and they couldn't figure out the problem. Jerry was able to troubleshoot the issue and fix it all! So absolutely grateful it all works! Thank you Jerry!

I received a quote the next day. But when I tried to book an appointment. I received no response. I…read morecalled the office and left a message. I emailed them and left a text message and still no response. So I hired another company

We had a small addition put on our home and had Joe come in to let us know the best way to cool…read morethis area. He recommended we replace our handler and condenser with a larger unit to compensate for the extra room, plus our equipment was nearing the end of it's life cycle age wise. It just constantly felt like it was running to make the house cold. He also added a supply and return in the small addition. We had the system put in during October 2022. Joe and his team are always extremely knowledgeable and a really nice group of people. Joe has an after hours messaging center which is 24 hours, and his team is always well equipped. Joe himself even came out a couple of times to help us with things. We are very pleased with the work and promptness that Joe and his team provide. A very stand up guy who stands behind his work, and has excellent employees! Highly recommended!

I have used 5 Star Mechanical for several years, and they used to be responsive, thorough, and easy…read moreto deal with. Apparently, at some point, that version of the company quietly left the building. In early June, I had them out for an ongoing air-pressure/airflow issue. The technician looked at the system and told me someone would get back to me with options to correct it. While he was there, he also fixed a loose thermostat wire and recommended that I sign up for their service agreement, which supposedly included preferred scheduling and service. That sounded reasonable, so I signed up. It is now late August. I am still waiting for the magical follow-up call. Over the past several months, I have called repeatedly. The woman who answers the phone tells me, every single time, that she needs to speak with Tommy and that Tommy will call me back. Tommy has now been "calling me back" for several months. At this point, I can only assume his phone requires a replacement part that is also waiting on a callback from Tommy. After enough unanswered calls, I finally asked for a refund on the service agreement. After all, the entire reason I bought it was because I was told it would provide preferred service. Apparently, "preferred service" at 5 Star Mechanical means you are preferred to the customers whose calls they ignore even longer. I was then informed that the service agreement is basically non-refundable. Fantastic. So to recap: they encouraged me to purchase a service agreement promising better access and preferred scheduling, failed to follow up on the problem they already came out to inspect, ignored months of phone calls, repeatedly promised callbacks that never happened, and then told me I cannot get my money back. At this point, I'd get more value out of wiping my ass with the service agreement, which may actually be its most practical use Had they simply told me in June, "We have no intention of getting back to you," I could have called another HVAC company and saved myself an entire summer of chasing them. Instead, I kept giving them the benefit of the doubt because I had been a customer for years and because I had literally paid for a service agreement that was supposed to make this process easier. Lesson learned. I don't expect a company to drop everything the moment I call. I do expect that after five calls over several months, returning one of them shouldn't require an act of Congress This is not one missed call or one scheduling mistake. This has been months of being brushed off while holding a paid service agreement that appears to guarantee absolutely nothing. 5 Star Mechanical used to be a company I recommended. Based on my experience this summer, I would now recommend keeping your credit card in your wallet until you have a very clear understanding of what their "preferred service" actually gets you.

It is always a pleasure dealing with Five Star Mechanical's technicians. Tyler performed our yearly…read moreAC maintenance today and he was very professional, considerate, and competent. Such a nice experience. Highly recommend.

It has been a blessing finding Galette Air Conditioning. Their integrity, honesty, customer…read moreservice, and genuine human touch are truly unbelievable. Not only will I continue using this company for my air-conditioning system, but I also plan to purchase a service contract for my heating system as well. I have already referred a close friend who was desperate to find a trustworthy company like this. I highly recommend Galette Air Conditioning to anyone looking for reliable and honest service.

GallettAir's work is absolutely phenomenal! I live in a split ranch and had a central air system…read moreinstalled. From the initial assessment by the owner, Carmine, all the way through the installation and follow-up, their service was second to none. Carmine was thorough, thoughtful and honest. John, Rich, Mike and the entire crew were an absolute pleasure to have in my home. They worked incredibly hard and went above and beyond to ensure everything was done perfectly and that we were completely happy. I have worked with contractors for over 20 years and have never met a team as wonderful or trustworthy as this one. If you're looking for HVAC experts, there is simply no other choice. GallettAir is hands down the best!

It was time to replace my old central air system. Matt was great. He took the time to evaluate my…read morecurrent system and recommend the proper replacement ensuring all needs were covered. He scheduled up the work as promised. Matt and his team showed up on time and ready to get it done. Within a few hours I had a brand new system running perfectly. The whole experience was pleasant and professional. Strong recommendations all around!

I wanted to express my thanks for quick and courteous service. My experience was all positive…read more My A/C condenser stopped working yesterday (Sunday) at about 4:30. I called three places and left messages. Matt called me back pretty quickly for a Sunday evening and said he could stop by today before 12 and that he would give me a call 30 minutes prior. I got his call at 11:15 and he was there at 11:45. I have an old 3.5 ton compressor which is not new. Fearing the worst, I was concerned about leaving my wife home to deal with it. Usually, I get 3 phone calls after the typical man-splaining to my wife about why we need to spend thousands. My wife called me at 12:30 and I was bracing for it. To my surprise, she said that Matt was done and it was only a small part which needed replacement. Thanks for your honesty and responsiveness even though we're not a service customer. We will definitely call you for the big job when the time comes.

so to be proactive and thinking about the upcoming winter season I decided to call around a few…read morecompanies to get prices for a new gas boiler in my home. We chose to go with Wolf HVAC. Tony the owner came to the house looked over my current system and suggested a new Weil McLain gas boiler and also to install a two zone control panel. We liked his presentation as well as giving us several comparable options as to equipment choices in case we could not get the Weil McLain boiler that we wanted due to supply chain shortages. From a price standpoint we found wolf HVAC to be very competitive . We chose to go with Tony. The Wolf HVAC crew came to my house at 8 AM started the job removed all the existing equipment and piping to clear the way for the new system which was the Weil McLain boiler Tony specified originally. They returned on the second day and completed the job, started and ran the boiler and tested the zones. They also installed two new Honeywell thermostats . They cleaned the basement and removed all the debris's. They worked very clean, the job was done in a professional manner and we were very satisfied with the results. I would highly recommend Tony and Wolf HVAC to anyone that would ask for a recommendation.

From the owner: call for HVAC repairs read more

Ruh-rohhhh.The motor on our air handler died in August. It was only a 89 degree day, and a super…read morehot week. We come to find out the system is around 35 years old. It's old enough to have a family, a career, a mortgage... Uhh. Time for a replacement. After speaking to 7 companies and getting 3 quotes, I landed on Nick's company. Almost immediately after reaching out, he was asking questions, requesting pictures, and really trying to get an idea of my space. He was kind, thoughtful, and extremely communicative. Unlike one company I dealt with, he was also open to giving me multiple options. There were no pushy sales tactics. He definitely isn't a salesman, he's an installer. Replacing your entire HVAC system is not cheap, and honestly, it is intimidating if you don't know a darn thing about SEER ratings and tonnage. I can research just about anything, so I really appreciated being given the information and having the opportunity to take it back and analyze it for myself and compare. The entire install went great, the team was courteous, respectful and seem to work well with Nick! They were joking around like old friends while working their tails off getting the install done. FYI he is not located on long Island any more, but that doesn't stop him from providing excellent service. He is on the island all the time. We're extremely happy with everything so far and we couldn't have picked a nicer person to do it with. Ps: if you need further proof that he's an all around great guy, he loves animals, too!!

Absolutely amazing overall! My AC stopped working, and instead of immediately trying to charge me…read morefor a service call, Nick took the time to troubleshoot the issue with me over the phone. He figured out exactly what was wrong, told me which motor to purchase, replace the capacitor and patiently explained how to replace both and get everything working again all without ever having to come to my house. He was extremely knowledgeable, honest, patient, and genuinely cared about helping me. It's rare to find someone who provides this level of customer service and doesn't try to take advantage of you. I highly recommend him to anyone who needs AC repair. Nick definitely knows his stuff and will be the first person I call for any future HVAC issues or new purchases!

Lots of delays, missed appointments, damages, will not honor warranty…read moreWorst contractor I ever worked with in my entire life ! Stay away!,,

Total life saver! I'm a new home owner. Trying to save on oil, Well, I forgot about all that…read morenonsense during the holidays and ran out of oil over night and the burner would not restart. Called as an emergency and they prioritized me to get same day service. A totally awesome experience. Tech was awesome and got me up and running, I'll be calling for my yearly maintenance with these guys!

We had a heat pump system installed and Kyle & his crew were fantastic. Professional, good at…read morecommunicating what options we had as well as very clear timing. They were very respectful, great to work with, cleaned up well & it was all for a fair price. Couldn't have asked for a better experience!

5 Stars - Honest, Quick, and Professional!…read more I had a great experience with this local HVAC company and highly recommend them. Our AC stopped working during the start of a heatwave, and Kyle was able to get out to us quickly. He was absolutely fantastic--friendly, professional, and incredibly knowledgeable. What really stood out was the honesty. Kyle diagnosed the issue fast, explained everything clearly, and made the repair without trying to upsell us on anything we didn't need. That kind of transparency and integrity is rare these days, and it's exactly why I'll be calling them again for any future HVAC needs. Thanks again to Kyle for the excellent service from start to finish!