I went into this Suzy Shier just a few weeks ago. I happened to walk by the store and noticed a cute bag that I liked. When I went in to check it out, I should have immediately walked out....without the bag!
I bought it (for about $20 or so) and a week later the handle/latch to the zipper broke...no biggie, I made it work without it. Then another week later, the actually zipper broke. I took it back to the store, with my receipt and the lady told me there was nothing they could do because it was used. I freaked! I can understand if I 'changed my mind' or something since they couldn't resell it, but common', the cheap thing broke. I fussed and complained for so long, that they finally told me they would this once.
I was not happy with the customer service. Also, keep in mind they do not do refunds - only exchange. read more