My father spent several months at North Pointe to complete his therapy after being in two other…read morenursing homes that were not the right fit for his needs. What truly set North Pointe apart was their willingness to accept him when no one else would, due to behavioral challenges related to his illness. This facility gave our family hope at a time when we felt like we were running out of options.
I vividly remember being at the hospital for the fourth time in just one month after more heartbreaking experiences at other nursing homes. During that stay, the nurse manager connected with North Pointe. She came back and said, "The first thing they told me was, 'Bring him in...let's make him comfortable.'" From that moment on, we felt like we had finally found the right place. They welcomed my dad with open arms, and the cycle of hospital admissions stopped. It was a huge weight lifted.
From day one, the staff at North Pointe was exceptional. We were comforted to see the same nurses, CNAs, and therapists each day ...people who knew my father by name and took the time to understand both him and our family. Their consistency and compassion made all the difference. I especially want to thank the CNAs, nurses, and rehab team. They are incredibly experienced with patients living with Alzheimer's, dementia, or recovering from serious illness or injury.
One thing that really stood out to us was how diverse the staff was. There were team members from many different cultural backgrounds, and many of them spoke Spanish;including nurses, CNAs, front desk staff, and even members of the cleaning crew. This made a big difference in creating a welcoming, inclusive environment where communication felt more natural and respectful, especially for patients and families who speak Spanish as a first language.
The facility does a great job of helping residents stay active and engaged. The backyard area is one of the highlights...patients are able to walk outdoors safely, surrounded by large shade trees and grassy areas. There's even a big birdcage that many of the residents enjoy. Inside, there's also a piano, and music is played. It's comforting to know that patients aren't just confined to their rooms...they have opportunities to socialize and enjoy the outdoors in a secure setting.
While the front porch offers a nice place to visit and provides some privacy, it gets hot during the summer. Unfortunately, there's no designated indoor area for families to sit with loved ones privately, which made daily visits uncomfortable at times. The backyard is more of a shared space, and you'll often be surrounded by other residents. That felt a little intrusive in the beginning, but I quickly grew fond of many of the residents over time...they meant no harm, and it became a familiar, even comforting, part of our routine.
The rooms are usually shared between three residents. That can be a challenge, but the staff works hard to match roommates based on compatibility. Everything is gated, which is a huge comfort if your loved one has memory issues or a tendency to wander. Safety is clearly a top priority.
That said, the facility really needs renovations. The closets, dining room, and especially the bedding are outdated. We noticed torn linens more than once. It's time for ownership to invest in this space. Our seniors deserve not only excellent care...but an environment that reflects their dignity and worth. North Pointe has the heart and the team. With updated rooms, furniture, and better indoor common areas, it could become truly exceptional.
Staffing was also stretched at times. While every staff member we interacted with was dedicated and hard-working, it was clear they were doing more than their fair share. They need more support from leadership. The social work team was also understaffed and could improve in communication and follow-up.
I'm sharing all of this because I know how difficult it is to choose the right nursing home. We relied on honest reviews when we made our decision... and a lot of places had a lot of fake reviews....and I'm so grateful we chose North Pointe. It's not perfect, but what matters most...the staff are truly outstanding. They cared for my father with patience, skill, and compassion, and they gave our family peace during an incredibly stressful time.
Thank you, North Pointe.
