We would like to share our personal review of a local auto repair shop located in Hockley…read more
Please consider avoiding INNOVATIVE CAR CARE located on 2920 in Hockley.
This will be a long post, but I'll try to sum it up. Long story short they dont honor warranties on their work and lie about things needing be replaced.
We initially brought my daughter's truck in for a new transmission. Shortly after the transmission was replaced, it began to leak fluid extensively. It appeared to require another rebuild. Not long after that, the transmission failed again and needed to be replaced once more. We then took it to a different shop because Innovative declined to honor the warranty. When we retrieved the truck after after one of the stays at Innovative, we observed that all the fuel was gone, despite the tank being full when we dropped it off. We initially wondered if we were mistaken and simply made a mental note. During the period of the transmission issues, we also experienced problems with the air conditioning and requested that they examine it. We invested several thousand dollars to have virtually the entire system replaced. Upon picking up the truck this time, for some reason, the engine brake had ceased functioning after the work they performed. Two years later, the air conditioning failed again. We returned it, assuming the parts would still be under warranty. However, they informed us there was no warranty and that the condenser and Schrader valve needed replacement. We paid nearly a thousand dollars for this service, and they declared it ready. We collected the truck, and the air conditioning worked for two days before failing again. We brought it back, and they promised to provide an update the same day. Two days passed without any communication. Finally, we received a call stating that the compressor and evaporator core needed to be replaced, and these parts were also not under warranty, with an additional cost of $1200. Naturally, I questioned these claims. We contacted three other shops for a second opinion, and they all advised us to return to the original shop, as all those parts should have a lifetime warranty. We then called O'Reilly, as the representative at Innovative stated they had an account there and did not receive a lifetime warranty on parts. When O'Reilly was contacted, they confirmed that their parts do indeed carry a lifetime warranty. When they were confronted with this and point blank asked where they were buying their parts they stated "several places, which ever place is the cheapest". Furthermore, on each occasion my daughter needed to retrieve something from the truck at the shop, it was found unlocked and parked near the road (2920). When we brought this to their attention, their response was that "no one ever comes up here."
During this period, we had them replace the water pump, which unfortunately failed again shortly after its replacement. We returned it for another replacement, only to experience a similar issue. The third time, my husband replaced the pump himself, and we have not encountered any problems since then. I have reviewed their reviews, and it appears this may be a recurring concern. It seems improbable that every single component replaced two years ago would require replacement again. This establishment appears to be engaging in deceptive practices.
