My mother likes Mr. Burrows, he is a very good family doctor. Excellent customer service and a…read morereally nice doctor

Type of care: Dr. Burrow is a down to earth professional that utilizes modern methods alone with…read morepersonalized support to achieve your health goals. He makes sure you understand what is happening and takes time to explain your condition. Care Quality: As a general physician, Dr. Burrows is an expert in identifying issues that pertain to the individual and when the issue becomes a specialized issue he has a stable of specialist that can address those issues. Office Experience: The office staff is a crew of personable individuals that like where they work and understand Dr. Burrows philosophy of patient care. They all have great personalities that fit their roles in the doctor's overall patient care plan. My wife and I have been Dr. Burrows patient for over 20 years. He has been instrumental in walking us through our health issues and being there when we needed him most. The only issue I have with Dr. Burrows is that his jokes are sometimes funnier than mine.

Lisa Thomsen, MD is a Family Medicine Specialist* in Glendora, CA and has many years of experience…read morein the medical field. She graduated from University of California School of Medicine - San Francisco medical school in 1987. She is affiliated with Emanate Health Partners that includes Foothill Presbyterian Hospital. Dr. Thomsen cares for people of all ages, at all stages of life rather than focusing on the treatment of one disease or patient population. When necessary, she will provide referrals for conditions that require the expertise of a specialist. My overall patient experience is broken up into components that I use to evaluate my physicians. The first component would have to be physician thoroughness. This actually starts at check in. Her staff is courteous, polite and very efficient. After collecting any information regarding changes in my medical insurance information they collect any necessary copay and then offer me the opportunity to sit in the waiting area. Dr. Thomas is a single practitioner and has to handle her scheduled patient load but must also deal with patient emergencies so the time it takes to see the Doctor can vary. This is to be expected and I understand the complications of sudden emergencies. When it's my turn I'm taken to a private room and my temperature is taken, I'm weighed and my blood pressure is checked. If I'm there for a physical I'm asked to get into a smock that makes the exam go more quickly and then I wait to see the Doctor. When Dr. Thomsen enters the examination room I have her complete attention and she is very professional. If I've had a blood test she goes over the results with me and makes sure that I understand what everything means. A printed copy of the results is given to me for my records.. The next element is their ability to answer my questions. Dr. Thomsen has always answered my most penetrating questions completely. She doesn't pull any punches, I hear what I need to hear and I appreciate that. My next element addresses the clarity of her instructions to me when there is something I have to do to get better. She has a wonderfully dry sense of humor and when she pointed out that I needed to get a Tetanus booster shot and I made noises like it might take me time to go get it she talked about how horrible it was to die of lock jaw. Attention focused, I got the shot on my way home at our local pharmacy. Follow-up is my next most important element and Dr. Thomsen is wonderful in her follow-up and follow-through. I recently needed to visit a pain management specialist and a neurosurgeon and Dr. Thomsen made a follow up appointment while I was still in her office. My next element has to do with the amount of time the doctor spends with me as the patient. Dr. Thomsen is very good about being with me for as long as it takes to accomplish everything that must be done without making me feel rushed through the process and finally I take the doctor's attitude towards me and my medical issues as a very important measure of the physician's performance. Dr. Thomsen is actually fun to visit. She makes seeing a doctor a valuable experience and she never talks down to me and she never makes me feel stupid or ill at ease. If something comes up during my visit that requires her to leave the room she doesn't share anything about another patients distress but she does make it clear that she must see to a pressing problem and I've never felt like I was left dangling while someone was treated ahead of me except in cases where it was clear that there was an emergency. I highly recommend Dr. Thomsen if you are looking for a new Family Physician. *A family practitioner is a doctor who specializes in caring for people of all ages, at all stages of life. Family practitioners are often the doctors that people see for their everyday ailments, like cold and flu or respiratory infections, and health screenings. When necessary, family practitioners will provide referrals for conditions that require the expertise of another specialist. The doctors may also provide physicals, inoculations, prenatal care, treat chronic diseases, like diabetes and asthma, and provide advice on disease prevention.

Dr. Thomsen is highly caring and always on top of the latest research. She cares for my husband and…read moremother as well as myself. We have been her patients for decades and she always take the time to listen to our issues. The office staff is awesome and always follows up when needed. She also has referred us to great specialists when needed. I don't think my husband would be alive without her care.

He has been the primary doctor for several of my family members including my grandmother and…read moremother. He is a very kind and caring doctor that listens to all your concerns and addresses each of them. He is the only doctor that actually returns a call after-hours. His staff is very helpful and welcoming. I would recommend him to anyone looking for a primary care physician.

Care quality, office experience, and types of care are fantastic here. Been going here for years…read moresince Dr. Esparza is my family's doctor. He's very nice, patient, and helpful at each appointment.

I've been seeing Dr Bachourage for many years now. She is…read morevery helpful with keeping me going. I am 75 years old now and I have never had any problem when I need to see a specialist or advise on what I should be eating and exercising that I need.

RUDE, LATE, SLOW! I have been a loyal member of this doctors, but honestly it is not worth it. i…read morehave finally had it. I had the awful experience talking with Esmeralda, where she hung up on me mid sentence because i wanted to make sure the office wasn't going to be an hour late. The last two times i have been there they have been an hour late. I had to wait for more than an hour and wasn't even able to be seen. Nurses act like they are forced to work there, and make my expirence so much worse than it should be. Hope they get some customer service or at least put a smile on their face cause i don't want to be there as much at they don't want to.

I agree with a previous reviewer: Christina is amazing! I am 69 years old and have had to move many…read moretimes, so I've had many PCPs and I speak from experience. Christina (the Nurse Pracitioner or Physician's Assistant, not sure which) has a better handle on medicine than all but perhaps one or two MDs I've been a patient of. In the time she spends with me, she ticks through all of my issues, which at my age, are a few. She has never had less than a thorough understanding of each one of them and has insightful, thorough, explanations and advice. Thank you, Christina.

They take very good care of me and my husband and I recommend that if you want a doctor to care…read moreabout you this is where you should go.

I went to Dr. Ferenzi 11 years ago when I turned 51 with the recommendation of my family members…read morewho had a great experience with Dr. Ferenczi's practice for their colonoscopy. My visitation with Dr. Ferenzci was great followed up by a very smooth colonoscopy procedure. Just great! 11 years later, I drove 35 miles to get to his practice in Glendora, California and he did his super professional magic on me this morning performing my second colonoscopy. Definitely, if you need colonoscopy, Dr. Ferenzci is the best specialist for you. Keep up the great work with your super professional staff and office.

I am not a fan. My experience with him was so-so. However, my husband has been a patient of his for…read moreover 10 years. If you can handle a physician with a dry bedside manger he'll work fine for you. The staff in the office are really nice. But, I prefer my doctor to be a bit more personable.

Lord have mercy, we lock this office and Dr Baker!! We had to leave our other PCP simply because…read morethey didn't answer their phone, parking was horrible, and we were treated poorly!! Dr Baker's office always answers the phone, helps to schedule appointments easily, can do most xrays and even blood draws right in the office. Saves from having to make extra trips to other location. Dr really takes his time and listens to you!!

Best PCP I've ever had. I've gotten at least 15 physicals in the past and not once did the doctors…read moretest my hormones. Dr. Baker did it on my first visit and it helped resolve some of my issues. You know you're at a good office when even the staff is happy & seem to love the doctor. Bedside manner from him and his staff is great. During your exam, Dr. Baker is focused on you & you wellbeing. Opening up the floor always for questions or to express concern. The only drawback is that receiving an appointment can be a hassle as he's popular and gets booked out. Upside to that is that you can always see one of his great PAs on staff.

I saw Bianca today and was so, so thankful for her compassion, care, and kindness. I just had a…read morec-section a few weeks ago, and she was extremely compassionate and empathetic. She took her time listening to all of my concerns and answering all of my questions. We truly need more people like her in the healthcare industry! Office staff were friendly and professional as well. Great experience here today.

Update: I received a letter in the mail from the office stating that they've tried to reach me…read moremultiple times to discuss an urgent matter regarding my blood work. I have not received a single phone call, happy to show my phone record for proof. And if it was such an urgent matter, even if they did call, you'd think that they would leave a voicemail. But nope. No calls no voicemails. I tried calling today at 12:30 PM and was sent to a recording that says they are now closed for their lunch hour which is 1 to 230. The voice recording says it, the letter says their lunch hour as 1-2:30. So why am I getting their automatic record recording if it's 1230 when I'm calling?! Regarding my blood work, I first called them once my results were posted and said what happens next? Because the sole purpose I went to this doctor was for them to help me understand what was going on with my blood work. The receptionist said and I quote "if you didn't receive a call from us that means there's nothing for concern with your blood work and I don't see any notes in your profile" so you're gonna tell me that they were just going to never reach out to me for a follow up if my blood work looked fine? That doesn't mean my concerns and my health issues are resolved! So now months later, and I'm getting a letter in the mail saying that they've been trying to reach me. And they haven't! And every time I try to call them and ask WTF this is, I get an automatic recording during their actual office hours, saying that they are closed and you can't even leave a voicemail. I hope they see this and call me ASAP because they are supposedly keeping vital medical information from me.