Randomly came across this bakery today and I'm Quite impressed! It's adorable and the cakes all look so cute and delicious. We got the vanilla and chocolate cupcakes and they were actually scrumptious. The icing was very different from what I've had at other cupcake shops. It was fluffy and you could taste the vanilla.. it was good! Customer service wise ~ it was okay. Wish they were more cheerful. Seemed liked they were in a bad mood. read more

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We have been wanting to try SusieCakes for a while but never got a chance until now as my husband picked it up for us. Their customer service is excellent and they were super kind and friendly. I am not impressed with the flavors hence the 3 stars overall, the cupcakes are way too sweet for my taste, the lemon cupcake tasted like synthetic lemon flavoring, that unmistakable chemical imitation taste rather than anything close to a real lemon (so it felt and tasted like how lemon scented surface cleaners smell - its a distinct flavor). All of their cupcakes had this fake artificial flavor taste in the frosting, which I think is ruining their frosting/cupcakes but that is just my opnion. The sponge under the frosting isn't bad, a bit dry, and dense, but not bad. Their carrot cake was good, but too sweet for my taste buds. read more

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I had heard positive reviews of SuzieCakes, so, I ordered one dozen variety of cupcakes and four pupcakes. Cute store in a nice neighborhood. The boxes of items were packaged near and tidy. We began by cutting a pupcake in half for the two lil pups. At first they sniffed their new treat. The littlest pup tasted the whipped cream topping and continued the nibbling. Eventually the pups had eaten some of the cake. Not very enthusiastic. I guess that should have given us humans a hint. Anyway, we cut a human cupcake in half and shared it. The cake was dry and had very little flavor. It was like eating cardboard with frosting. We tried another one. It had lemon flavored frosting on a cupcake that was dry and had no flavor. Like eating cardboard with lemon flavored frosting. Yucky. Next we cut the chocolate cupcake with chocolate frosting in half. I'm not sure if it was because the previous two had been so bad, but the chocolate cake was good and the chocolate frosting was good. We should have stopped while we were ahead. But, we were hopeful the next cupcake would be good. So, we cut a fourth cupcake in half and it was as bad as the first two. If I had known how awful the dozen variety pack would be, I would have just ordered four chocolate cupcakes and called it a win. But, I did not know. So, another big corporation, SuzieCakes, has gotten my $$$dollars and in exchange I got one decent chocolate cupcake and three cardboard tasting cupcakes with frosting and four pupcakes that even the lil pups don't like and eight remaining cupcakes that I'm not enthused about trying. I'll not fall for the SuzieCakes con job again. Next time I'll spend my hard earned $$$ at a place that sells decent pastries. There are many many good pastry shops that are a better bang for your buck. read more

SusieCakes - Menlo Park - One dozen SuzieCake cupcakes. - Desserts Near Me - Menlo Park, California

If you're looking for a high-quality bakery for special occasions or a slice, I would recommend this place. There really aren't that many locations of this around the Bay Area which I wish they would have one in the South Bay eventually. My tride and true is always the carrot cake with cream cheese frosting. They manually slice it for you so I would say it depends on the person depends on how big or small your slice is. If you want a custom order, I would definitely recommend to call in with a couple weeks notice. Inside is very bright and open and the service is always very friendly here. If you don't want high commitment, they also have individual cupcakes. read more

SusieCakes - Menlo Park - Carrot cake - Desserts Near Me - Menlo Park, California

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Been a long time customer of susiecakes but never came to this location. Finally did and had a good experience! The staff was nice and friendly. Gave me some good recommendations. They had a lot of selections. I was able to get a cake on short notice. Really glad they are expanding! read more

Seven minutes before closing, I called to ask if they had any more whole key lime pies. My lucky day, they did! I made it just in time (the pedestrian closures had me thrown for a loop). The gentleman I spoke to over the phone had it out and ready for me. I also picked up a strawberry and lemon poppyseed cupcake. Wow, their baked goods are incredible! The crust on the key lime pie was so so crispy crunchy and the key lime filling was light and tart. So glad I got a whole pie versus just a slice! I tried a nibble of the lemon poppyseed and it was moist, flavorful and not too sweet. I'm hooked! read more

SusieCakes - Menlo Park - Strawberry ($4.99) and lemon poppyseed ($5.49) cupcakes - Desserts Near Me - Menlo Park, California

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I keep going to susie cakes hoping one day my mind will change about this place because everybody loves it so much. I got a nice assortment of cupcakes to try to sway my head and give it a fair shot. The vanilla cupcake, and the chocolate cupcake just a cake part of it all are both so different. On one hand of vanilla is more dense and kind of on the dry side yet the chocolate is so delicious and moist and not as dense. I wish both cakes were similar in texture however it is not, and it disappoints me. The vanilla cake doesn't have much taste to it all and it's not sweet however the frostings help even it out and balance it. I got a coconut and a lemon cupcake and my disappointment. The flavor is only in the frosting, and the cupcake is just a regular vanilla cupcake. The peanut butter and the mocha chocolate cupcakes, delicious, and good flavor that I enjoyed. The red velvet was delicious as well. I think if I ever come back, I would just stay away from the vanilla cupcakes and go for the chocolate based ones. read more

SusieCakes - Menlo Park - Desserts Near Me - Menlo Park, California

SusieCakes is my go to bakery for celebration cakes hands down. Their famous vanilla celebration cake (think funfetti) is a dense and moist cake with a thick frosting that I really enjoy, but this may not suit those who prefer fluffy or extra light buttercream. I really appreciate the staff at this location who are always nice at the register and know what to recommend. There are also other flavors unique to Susie like lemon, marble and old-fashioned chocolate that I've tried, and while I enjoyed them, my Asian parents would call it "too sweet." This particular location in Menlo has some seating indoors their very spacious interior, and so you can grab a slice of cake to sit and enjoy even if you don't order an entire cake. read more

SusieCakes - Menlo Park - Celebration Cake 9 Inch - Celebration Cake - Desserts Near Me - Menlo Park, California

We ordered Susie cakes for my mother in laws birthday delivery. They had the cutest most delicious set of four birthday cupcakes. They were on time and fresh. What a great way to get something days in advance for peace of mind and make their actual birthday memorable. read more

SusieCakes - Menlo Park - Happy Birthday Cupcake 4 Box - Desserts Near Me - Menlo Park, California

If it weren't a bit of a drive, I'd probably be here waaay too often. The staff at SusieCakes was so friendly and welcoming -- like, as soon as I walked in the door, they were all smiles. Love that kind of energy! We got the cupcake bundle (yes, I picked it because it looked cute AND because... cupcakes), and omg the Vanilla Pink one?? Just as tasty as it looks -- a little fruity, super light, and totally a vibe. The red velvet was absolutely scrumptious!! Like, I get why it's a classic. I was team pink + red velvet all the way, my husband devoured the red velvet, and the kids were all about the peanut butter ones (choco sprinkles ftw). Parking Plenty of nearby street parking or nearby parking spaces near Longs and Trader Joes Ambience The space inside is cute and bright, perfect for sitting and enjoying a little sugar fix -- though heads up, they do close kinda early (like 7-ish). So don't roll in late thinking you'll sneak in a dessert run. Totally worth it. Will be back... probably with no self-control. read more

SusieCakes - Menlo Park - Desserts Near Me - Menlo Park, California

Shyanna was incredible!! I love her and her energy!! Amazing customer service!! Made our birthday celebration and nurse grad celebration better than I could have ever imagined! 10/10 read more

Taylor is absolutely awesome! So helpful and patient :) She gave us the best experience at SusieCakes!

Super clean cakeshop and The cake /cupcake display are amazing... I am in love with their cake and freshly whipped strawberry and rose cupcakes It is a must have. They have wide selection of flavors that you can try. Stafd are friendly and amazing... I will be back for more read more

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Every time I'm in the area, Susie Cakes calls my name lol. Located in downtown Menlo Park , easy parking with lots of off street parking. Staff are very friendly, helpful, and always with a smile. Their cupcakes are amazing. Keep an eye out for the seasonal flavors. Usually I get cupcakes, but occasionally I get a slice, which is huge. Definitely will be back again. read more

I usually order a dutch apple pie from Marie Callender's for Thanksgiving but the past 3 years have not been good. I'm not sure what happened to their pies. I've had cakes from SusieCakes before and, in all honesty, they're too sweet for me. But I wanted to give their apple pie a try. Very Very glad I did. Pick up was scheduled and easy the day before Thanksgiving. I came at noon and it was quick. I also ordered their 4 pack of thanksgiving cupcakes. Dutch Apple Pie - 5/5 . Wasn't too sweet. Balanced textures. I had the pie for the next 3 days and each piece was still delicious. I highly recommend. Cupcakes - 4/5. Red Velvet, Chocolate, and Vanilla. The cakes were super moist even after 3 days! The frosting was too sweet for the 4 of us. I think that's why I've felt the cakes were too sweet. read more

Highly recommend coming here. Shelby helped us place a custom order and gave us great service! We will be coming back. Everything was organized, clean, and delicious. Thank you Shelby! read more

The manager of this location reached out to rectify the situation. I really appreciate the customer service. 5 stars for caring about your customers! read more

SusieCakes - Menlo Park - Cake on website - Desserts Near Me - Menlo Park, California

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I think they have the best red velvet cake ever! I like how the cheesecake frosting isn't too overly sweet or thick. I ordered an 8" birthday cake & it was delicious. Will definitely make the trip here whenever there's a request for red velvet but open to trying other cake flavors. I also tried their lemon cupcake which was so yummy Staff is super friendly & welcoming. Love the decor & it's super clean! read more

We made the drive out here since this was on our Bay Area Bakery bucket list but honestly it was disappointing compared to other Bay Area bakeries. The cupcakes were ok but more in line with what a home baker can make. The thing that killed the place was the service. We waited first in line at the counter for a decent amount of time and were greeted with an employee who clearly did not want to be there. After he took our order our little one started doing a potty dance and we asked if they had a bathroom. He flatly said no, which is fine but most times when a little kid is clearly in distress I have had employees be kind enough to point me to the closest bathroom. Luckily there was a coffee shop nearby. According to my kids the cookies were good but I could not get over how unfriendly the experience was. read more

I have been a regular customer of Susie's cake in Menlo Park for many years. Our family members's birthday cakes and other special occasions celebration cakes are mainly from Susan's cake. But this afternoon my in store experience was really unexpected and unpleasant, more over, it's quite shocking to hear from the store manager that adding sprinkles to pre- made non decorated cake needs to take 24 hours!! The store manager was cold, unreasonable and very rude and arrogant. She was not helpful at all. And she made me feel bad to a reasonable request! I bought a plain cake to celebrate my son's 18th birthday. I'll never go back to this place anymore. Too bad as our family loves Susie's cake. read more

I feel like I'm totally missing something. I've been here on several occasions and have always been disappointed. The staff members are extremely friendly and the service is always fast, but I really do not like the flavor of the desserts and find them to be super dry. I've mainly tried cupcakes and cookies from here, so maybe I need to try different menu items. There is plenty of parking behind the store and in the surrounding area in the public lots. read more

They have so much variety here I absolutely love this place! My favorite are the red velvet cupcakes but I've also had a lot of good other ones as well. I got a mocha cupcake and one that tastes a bit lemony also yummy and the chocolate cupcakes are perfect with milk. I can't wait to eat the cupcakes with a glass of milk! read more

SusieCakes - Menlo Park - Desserts Near Me - Menlo Park, California

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I was here when they had their buy 1 cupcake get 1 free deal. I got the mocha, red velvet, lemonade, and vanilla. The cakes were a bit dry for my liking. I really liked the cream cheese frosting as it had a strong cream cheese flavor. I gave the mocha away to a friend and they liked it. Overall, it wasn't the best cupcake I have had but still a good place nonetheless. The service was great as the workers were very attentive and friendly to customers as they were walking in. The place was nicely decorated and clean. read more

SusieCakes - Menlo Park - Desserts Near Me - Menlo Park, California

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Best cup cakes in the Bay Area! As a chocolate cake fan, I can attest that your senses will melt with every bite of that chocolate cup cake. Perfectly moist, good crunch from the sprinkles, and just the right amount of sweetness. The chocolate cream icing on the top and the sponge of the cake offer the right amount of texture rolled into one cup of cake. Like another Yelper, it was evident that the staff was enjoying their jobs. My eyes darted into the baking area and I noticed a bunch of women thoughtfully icing the cakes. I wish they had more flavors and smaller sized birthday cakes other than the pre order option. Overall, Susie's cakes might surprise you on what else there is to "cakes!" read more

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Update to my review from five years ago: I came in today while in the neighborhood because I just had this sudden onset of The Need for Buttercream. I ordered four cupcakes: peanut butter, chocolate vanilla, vanilla, and blueberry pancake. It was about $20 for four cupcakes (very reasonably priced) and the service today was great! A friendly woman greeted me on arrival and tried her hardest to ensure I'd get rewards points (I gave up in the end; the app wasn't downloading for me). My box was packaged neatly and without a speck of frosting on any of the dividers (don't know how they did it). I ate the vanilla cupcake on a bench outside because TNFB is real. It was delicious! The cake was moist and the layer of buttercream paired perfectly. Thanks SusieCakes - I will be back. read more

They have the nicest, friendliest staff! great selection of cakes, my favorite is the lemon cake slice, their carrot cake is good as well. Both moist and flavorful. The carrot contains nuts and raisins which give it good mix of textures to chew. The lemon cake is on the sweet side vs tartine tart lemon meringue cake slice. We came right before they close and they were very hospitable and even gave our baby daughter a free chocolate cupcake to try. read more

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The customer service here is really delightful. Everyone I interacted with was so kind and cheery, they looked happy to be working here. I ordered a slice of red velvet cake to go as a lil treat to myself, and it was so good! It was very moist, and not disgustingly sweet. I liked it a lot! The cakes behind the window look really pretty too, I hope to order one, one day. read more

SusieCakes - Menlo Park - Desserts Near Me - Menlo Park, California

Love cookies? Love Dogs? Then you'll love their "Dog Cookies!" Amazingly cute & absolutely delicious! Honestly, the best tasting sugar cookies I've ever eaten and also the prettiest! Never ordered from them before but I'd go back for more of those cookies! Their sign says this month a portion of the cookie sales will be donated to a senior animal rescue. Good karma for all! read more

SusieCakes - Menlo Park - Desserts Near Me - Menlo Park, California

One of the best carrot cakes I've had. Moist cake with just the right amount of spices, nuts and carrot flavor. The cream cheese frosting gives it the sweet and slightly sour flavor to balance the nutty cake flavor. The red velvet cake had the same moist cake with the thick cream cheese frosting. Both kept well in the fridge even after 24 hours and both retained the same texture and flavor. The displays were quite inviting. This location is surrounded by restaurants which makes it convenient to find something sweet after having lunch or dinner. The staff were nice. Reasonable price especially if comparing the size and price of their cake slices to restaurants in the surrounding area. read more

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Cupcakes are so evenly delicious and perfect amount of sweet! Love the frosting. Only ever had tried their desserts via delivery / pickup I'm not sure what the inside looks like read more

These cakes have the perfect textures, flavour and heavy on the icing which I love. If you love sweets, this is the place for you. I love their carrot cake because it has tons of carrot pieces, raisin and walnuts and the cream cheese icing is perfection. I tried a bite of their lemon cake and it was also fantastic. I loved the lemon curd. Slices are about 8-9 dollars but could easily be shared as they are hefty. read more

SusieCakes - Menlo Park - Desserts Near Me - Menlo Park, California

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Great place for quality speciality cakes/cupcakes. They are famous for their red velvet! I tried the carrot this time and it was super delish! Loved that there were so much toppings in every bite. Not crowded at all when I came in...staff seemed generally friendly and helpful with redeeming things on my app. read more

SusieCakes - Menlo Park - Carrot cake - slice , pumpkin cupcake, red velvet cupcake - Desserts Near Me - Menlo Park, California

We are a susiecakes family. Sometimes I stop by just to grab a chocolate chip cookie for lunch. The slight saltiness is my favorite. But now is the time of year for their chocolate peppermint cake. IT IS THE BEEESSSSST. If you like candy canes and chocolate this is for you. Don't mind the inscription for my 6 year old son's cake. It was actually doordash's fault. Lol. He loves the cake so much he didn't care! read more

SusieCakes - Menlo Park - Desserts Near Me - Menlo Park, California

I absolutely love Susie Cakes. They are my go to for birthday cakes or cupcakes. My favorite is the 7-layered birthday cake. It's so much yummy frosting. Each time I've ordered from them, my order has been ready and perfect. And whenever I stop by, I can pick up something too - even cupcakes that say Happy Birthday on them! Perfect! read more

I was at work thinking about one of their delicious cupcakes! So before my pedicure appointment I stop in ! I ordered 6 cupcakes and then 1 on the side to stuff in my face immediately! The nice lady rang me up and i handed her cash and said she oh I'm really sorry but we don't take cash! I completely understand but was devastated! lol she boxed up the cupcakes as I was seeing if I had a card! I she handed me the box plus 1 and said here don't worry about it!! I was so shocked and was saying no it's completely ok I'll come back!!! She would not let me leave without the cupcakes!!! I was so taken aback by how generous she was being!! I didn't feel right leaving with 7 cupcakes! She insisted that I do! As I was walking out I turned to tell her that it was actually my birthday and she had just made my day!! She wished me a happy birthday and said have a great day! I walked out with such a grateful heart! And a satisfied spirit because I ate my cupcake in 2 bites and it was so delicious! This kind of thing doesn't happen often! I want to say thank you so much! After my pedicure I went to dinner with my family and shared the cupcakes and the experience!! She said she was the manager but I was so stunned I didn't ask her name!!! Thank you for your kindness and amazing service!! I'll definitely be back and share my story with all my friends! read more

On Friday October 24 6:00pm we had the best customer service experience ever here by the young adult with the colorful hair. Simply the friendliest and such a wonderful person. We were overwhelmed by the amazing selection. First time customers and she shared with us her favorites. The strawberry cupcake was so moist and the strawberry frosting was light & fluffy and tasted like fresh strawberries. My daughter selected a red velvet cup cake. Yummy! I brought my son home a slice of the decadent chocolate cake. And chocolate chip cookies. The hi light was our wonderful server. She made our night! read more

SusieCakes is super cute! I got the shredded coconut and vanilla cupcake today and it was super moist and decadent. I wish there was more coconut, but the icing was delicious and didn't feel too heavy. The store itself has a wonderful fragrance and the staff was super friendly. The cakes all look super beautiful and delicious and very affordably priced. Would go back! read more

Wholly shamolly, purchased a cake for my 3 yo Friday oct 10 morning walked into the store to order. Was not given a receipt, no problem paid with my phone. Asked if I could p/u at 5pm. Arrived at 5 pm cake was no where in sight. Apparently the manager had no clue as to the order and because she sees "hundreds of people" everyday she could not remember she personally took the order. Never mind I had proof of the purchase on the phone, because she couldn't find the order on her register she would not give us the cake we clearly paid for. Trisha I believe her name was. I feel somewhat discriminated against because I guess I look like any random Latino to her. This young girl apparently cannot differentiate among people of my race. That's the underlying message I was getting. I believe the employee actually dropped the ball and never made the cake and decided to double down with what I felt was an offensive dog whistle racial profiling comment. Who trains these employees? What is wrong with this generation of young people. If you can't handle the job do something else. Don't insult the customers who bring you business that pays your salary. I don't think this young woman understands the weight of her word choice. After threatening to return our money ( which I don't understand if she couldn't verify we paid) decided to call her manager. I'm almost 60 years old and if I met you at 8 am I would still remember you at 5pm. Menlo Park Susie cakes get your shrub together. read more

SusieCakes - Menlo Park - The employee who thinks all Latinos look the same - Desserts Near Me - Menlo Park, California

We got the confetti one. Unfortunately dry and very sweet; even the kids left more than half in their plates. It was the same day cutting. This has happened twice, so I guess it just their style. Gave one positive star as it looked good. 7" cake is an also a lot of cake as it's tall. read more

This review is not just for the cake but for Selby in Menlo Park. I came in for a piece of cake during a period of personal difficulty and while cake is always a good pick me up, it is really her incredible kindness that made my day. read more