I've never been so passionate about writing a review.
I have been going to this restaurant for about two years and have always thought of it as a great place that I love to eat at. If I were to guess, I would think that I have spent at least 2K on food here. Tonight I went and tried something new.
I don't think it is unusual or bad that a person serving food at an ethnic restaurant be fluent in that language, but I believe they do need to have a good understanding of the English language. As I stated before, I wanted to try something new...I asked the server (who was missing many teeth) whether or not I should try the baby octopus or the regular...(I honestly don't think he understood what I was asking...) He suggested to try the baby because it was more tender and easier to eat. At least that is what I gathered from his inability to speak fluently. I chose Yellowtail and Maguro for my other two Sashimi choices - my normal. When the baby octopus arrived, I was a bit grossed out by its extremely RED color and covering of sesame seeds. I know that the babies are different in color, but it looked like it had been dyed red.
As I tasted it, I knew immediately that I didn't like it, so I stopped right there. I waited for our server to come back and tried to explain, as best as I could, that I didn't like the baby octopus HE suggested. Within five minutes the owner (woman) of the restaurant came to my table and began a conversation...errr. sort of one. The jist is...
She asked me why I didn't like it. Umm, what kind of question is that? Either something is overcooked, undercooked, gross, salty, etc. This was just simply unappetizing. I explained that I didn't like the way it tasted and how it was prepared and would like to have just, regular octopus.
Here's where things went south...
Whatever her name was, cause she didn't give it to me, nor did she explain that she was the owner, told me that it is "not policy to refund money, replace sushi/sashimi because a customer didn't like it", nor did they have anything in place to deal with complaints. That if every customer who had a complaint was satisfied, they would never be able to continue serving food. Are you serious?
To break this down simply, so I can go to bed and get away from the computer. She said that there is nothing she will do for me because of her policy. I have never complained once there. I didn't like one thing, that literally cost 4$ on the menu and she refused to replace it. She made a spectacle out of me and my girlfriend. I have never been to a restaurant where an OWNER! of all people are unwilling to satisfy a customer. I asked the hostess on the way out if I was able to speak with a manager about our service. She replied, "You just spoke with our owner." To my surprise I asked, "Where is the policy about returning food?" Which to that she said, "There is no policy. They do whatever they want to do."
What an amazing place. Thousand plus dollars spent and they get mad because you don't like a $4 sashimi dish.
I WILL NEVER GO THERE AGAIN. Who cares about the food? The owners are awful. AWFUL. read more