Our server, Michelle, and the rest of the staff we interacted with were all very friendly, kind, and receptive to our requests from start to finish. Since they recently opened, there are still many kinks that they have to work through and the growing pains of it was felt during this evening's dining experience. Initially, the kitchen appetizers and entrees (hibachi) arrived relatively quick. Most of them were decent, but some were notably in need of improvements, specifically the chicken yakitori which was extremely dry, and the cheese crab ragoon, which could benefit from having some more filling since 85% of it were just batter. The beef and scallop hibachi were pretty flavorful, but from my personal opinion, the steak had a bit too much black pepper that overwhelmed the rest of its' flavor profile, a simple fix. The issue and the primary driver of this review's rating was the sushi/sashimi. They were perhaps understaffed so most of the items took 30-40 minutes to arrive for both rounds of our orders. The appetizers were far more enjoyable than the actual sushi, sashimi, and special rolls. A must get is the salmon tataki and the salmon kiss, the ponzu sauce was just so delicious and refreshing! What threw us off a bit were their kani salad, where they used spicy mayo instead of regular mayo which most other kani salad often comes with. Their spicy mayo is also spicier than other restaurants, which although was tolerable for me, it unfortunately wasn't for some of the people we were with. Lastly, the sushi and sashimi were inconsistent and most of it were not prepared well (as you can see in the photo how not aesthetically pleasing the rolls looked), where they either were not sliced through (as evident in the photos), or they simply were not of greatest quality, which although is understandable for some AYCE locations, we really had high hopes for Sushi Shima which unfortunately were not met. Nonetheless, I want to note that they are still growing and learning to run as efficiently as possible to learn from their mistakes and improve on their selections. I truly believe that Sushi Shima has the potential of being one of the best AYCE sushi-sashimi restaurant in all of Staten Island, and I really wish them nothing but the best. Once again, thank you so much to Michelle for taking such amazing care of my family and I. She also came by multiple times to apologize for the delay and empathized with us, helping us ease our own discomfort for being there for over 2 hours. I hope Sushi Shima will continue to grow and I can't wait to come back to give them the five stars that I know they are certainly capable of in the future! Thank you for reading and best of luck! (: read more

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Had the tuna and Salmon Sashimi, steamed gyoza which tasted frozen store bought, Lion King Roll (spicy), salmon Roll, miso soup, mango shrimp ( which didn't taste great either), crispy rice roll, Staten Leland which is avocado and Tuna with mayo, yakitori, eel roll. On Sunday was the all day dinner menu for 38.99/person. Service was friendly, attentive, and quick. Bathroom was clean. There was supposed to be a 50% discount until May 31 but it wasn't clear you needed a physical card to show them. Overall alright for neighborhood spot. read more

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Amazing experience. Alll you can eat. You just check off what you want and they bring it. Sorry we didn't take pics of food but I will be back soon to do so. Can not go wrong with this place. They have hibachi too. read more

Sushi Shima - Dinner Sushi - Japanese Near Me - Staten Island, New York

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Stopped by for lunch and wasn't too impressed. One positive is that they do not provide a lot of rice in the sushi . We were doing special rolls and hand rolls. The appetizers didn't feel fresh and wasn't a fan of it. Thank goodness the udon noodles were small portion so it doesn't fill you up. The dessert was really good. Would probably skip the lunch and do dinner in the future for their sashimi option. Quick and attentive service. Convenient location located in the mall. read more

Sushi Shima - Japanese Near Me - Staten Island, New York

Our server Kermina was a great server! Food was great, the ambiance was great, loved it here! Highly recommend the age tofu

We came with family today and were very disappointed. We were told to expect a 20-minute wait and would receive a call when a table was ready. After 20 minutes, we returned and waited an additional 10 minutes before being seated. Once seated, we received laminated menus to write orders on with a dry-erase marker, except the host stand never gave us markers. After waiting several minutes, we received only one marker for the entire table. We also had to ask for drink menus, which turned out to be incomplete. When food arrived, the grievances were numerous. In no particular order: i) Dirty dishes were on the same trays used to transport served food. Despite informing the server of allergies, our dishes were touching sushi dishes confirmed to contain potential allergens. ii) Food was grouped by type rather than by person, again despite allergies at the table. When we asked for food to be plated by person for the second round, we were told it was up to whoever sent out the food. iii) Some options were in low supply, such as the red bean and green tea ice cream. iv) Dishes were taken away while we were still eating from them. v) The beef udon was served with a plastic fork instead of actual utensils. vi) The cheesecake looked like fried fish and was inedible. vii) The chicken katsu had excess batter, which contributed to an unpleasant texture. viii) The chocolate ice cream had a texture suggesting it had melted and been refrozen. viii) Of two plates of scallion pancakes ordered, one was cooked normally and the other was burnt. Finally, the review patterns here are suspicious. At around 2 to 3pm today, the restaurant had 94 reviews, 11 of which (over 10%) were written in the hour prior. Many reviews specifically praise a server named Alex, yet none of the servers wear name tags, making it unreasonable for so many reviewers to know any server by name. This strongly suggests the restaurant pays for reviews to obscure its low quality. read more

Sushi Shima - Japanese Near Me - Staten Island, New York

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Kermina was a great server. She took the time to explain the restaurant and the different options. They should have a sushi challenge.

I went there for lunch. A lot of choices to choose from. Service was fast. Sushi tasted fresh. Definitely would recommend this place!

Julie was the best server Ive ever had and she went above and beyond to provide great service and she gave me money to bail my baby momma outta jail and she helped me buy diapers for my twin babies read more

The 1st time I was there it was good. The sashimi was fresh, service were very good. The 2nd time it was a complete different story. Food too long time come out. when it did it was wrong. The Server recognized me so she try to take care of me... but the kitchen/sushi bar was just not keeping up. I think if they advertised $35 all you can eat sushi/Sashimi they better be prepared when someone comes in and orders 100 pieces read more

This was THE WORST RESTAURANT the manger couldn't even honor the "50% OFF deal" that wasn't specified that you needed a physical coupon. Once our waitress came back for our menus she asked if we wanted drinks, we had to ask for the drink menu, we ordered 4 drinks. After a while our food started to arrive sporadically/ randomly. We tasted the salmon and it tasted so fishy as if it were sitting out for a while but we tried to continue to give it a chance being that it is a new restaurant and all. We were not satisfied with the food, the hibachi did not come with rice, and the vegetables were slimy. All while we still had no drinks. We were not checked up on one time, never asked how the food was or how we were doing. We finally had enough and asked for the check after about 20-25 minutes, our waitress said okay and THEN brought out only two of our drinks and no check. We told her we didn't want the drinks and just wanted the check. She came back with the check and said that any sushi we didn't eat we would be charged for. My friend then asked for a manager, after waiting 5 more minutes for a manager a man in sweatpants walks over and says he cannot honor the 50% off coupon because we don't have a physical coupon and he "doesn't have the power" to do it. He kept asking us what we wanted from him and He finally offered 20% off. He also said that we didn't wait that long for our drinks saying we only waited 10 minutes for it. We told him all of our other issues and he didn't seem to care very much only apologizing after we paid. We paid 31.99 per person for poor quality food and terrible customer service. I am not one to complain about restaurants or customer service at all. I understand this place is "new", but I don't see it getting better read more