The good: the food!
The bad: the service.
The food is gorgeous and really delicious. I feel like those dishes should be on Instagram because they're just so pretty.
The Takoyaki appetizer is so good I could order two and eat them both for lunch. The Highway 90 roll is also really good.
The service is.....inaccurate and inconsistent.
Don't get me wrong, the people are all very nice and friendly so no complaints in that regard but it seems like this is everyone's very first time waiting tables because they just don't have the skills, and the flow of the whole process is really off.
The first time we went the server handed us menus then immediately asked what we wanted to order. The place had only been opened for a few days and of course we had no idea so we asked for some time. Unfortunately the server was back every two minutes (are you ready yet? are you ready yet? are you ready yet?) until we hurriedly placed an order just to end the process.
The restaurant was empty apart from one other table so I couldn't understand why there was such an intense rush for us to order (something I expect from a fast-food establishment but not from a dine-in restaurant.)
Fortunately, the food tasted as good as it looked so, service aside, we were happy.
The second time we visited the restaurant only had 2 tables which had already been served. A couple walked in ahead of us and were already seated when we were greeted. We got a table immediately and the server was attentive and gave us time to look at the menu before taking our order.
Then the food came out...and it wasn't what we ordered.
The server went around to other tables asking each person if it was their order but as it turned out, no one had ordered the random plate of food that was brought out and presented to us and everyone else. Another round of food came out but that wasn't ours either, nor did it belong to anyone else. Keep in mind there were only 2 tables waiting to be served so it's not like there were 50 full tables all ordering at the same time during a lunch rush. There shouldn't be that much confusion regarding the orders.
Our actual, correct order was brought out a few minutes later and the food is so beautifully presented, it's practically a work of art. It's delicious!
We are both very happy to have finally received the correct order. We try to relax and enjoy it. We ordered too much and had to request a doggy box but when the server brings the check more chaos and confusion ensues.
It's not our check.
There's literally nothing on the check that we recognize at all, even the drinks are wrong. We have to hijack another server and explain the problem so she can get our server to bring us the correct check. We finally get the correct check and we're able to pay (and yes, we tipped the appropriate 20%.)
It's a new restaurant with untrained staff so I expect a few missteps but there were a lot of issues during both visits. I'm really hoping that they'll eventually train the servers and get all the kinks worked out, but at this point I'm not sure if I'm up for another attempt.
Go, but bring your patience with you and make sure you check your bill. read more